Serve as a Senior Scrum Master for a digital transformation team for PPL corporation

• Serve as Scrum Master and Delivery Manager for a scrum team working on the Quality Management and Reporting System (QMARS) Next Generation system replacement initiative.• Provide coaching on scrum values, principles, adoption of scrum and encourage self-organization.• Encourage change and experimentation with new ways of working and collaboration to increase productivity of the scrum team.• Facilitate scrum events such as the daily stand-ups, backlog refinement sessions, sprint planning, sprint review, and retrospective events.• Assist with removal of impediments and/or coaching the team to resolve impediments themselves. • Provide support to the QMARS product manager and other scrum teams as needed.• Provide support to the scrum team to release software into production at the end of every sprint.

• Serve as Scrum Master for the Department of Corrections (DOC) System Modernization project.• Provide coaching on scrum values, principles, adoption of scrum and encourage self-organization.• Encourage change and experimentation with new ways of working and collaboration to increase productivity of the scrum team.• Facilitate all scrum events such as the daily stand-ups, backlog refinement sessions, sprint planning, sprint review, and retrospective events.• Assist with removal of impediments and/or coaching the team to resolve impediments themselves. • Provide support to the Product Owner and Delivery Manager.• Communicate with Delivery Manager regarding concerns, risks, and issues to the project. Helps create and execute steps to mitigate concerns, risks, and issues.• Create JIRA dashboards and reports to radiate information to the team, Product Owner, and Stakeholders to show project health.

• Served as Louisiana Department of Health (LDH) Medicaid Project Management Office Unit Manager to provide support and guidance to junior project managers within the Medicaid PMO. • Served as a project manager to support the implementation of LDH initiatives and Medicaid Modernization projects.• Assisted with various projects within Medicaid such as the annual Advance Planning Document (APD) process to report to the Centers for Medicaid Services (CMS) Medicaid project activities, expenditures, and request additional funding from CMS to support Medicaid projects.

• Served as LDH Project Manager to support LDH initiatives and Medicaid Modernization projects.• Provided weekly and ad-hoc status updates to Executive Project Sponsors, LDH leadership, and the Portfolio and Project Management Office.• Responsible for project resource management including the onboarding and off boarding of project team members.• Responsible for managing project risks and escalating risks to LDH leadership as needed.• Provided contract oversight to ensure vendor is adhering to the terms of the solicitation for proposal and executed contract. • Assisted scrum teams and project team in removing impediments.

• Agile Project Manager responsible for all project management activities from designing, planning, time and cost estimating, quality assurance testing, change management, deployment, and support.• Act as a servant leader or Scrum Master for the development scrum team.• Responsible for creating an energetic, collaborative, and motivated team culture• Responsible for assisting the team to evolve to a highly motivated, self-organized team that delivers reliably and pursues continuous improvement.• Guide scrum team and organization on how to use Agile/Scrum practices and values• Guide scrum team on how to get the most out of self-organization• Assess the Scrum Maturity of the team and organization and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization• Remove impediments or guide team to remove impediments by finding the right personnel to remove the impediment• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving• Facilitate discussion, decision making, and conflict resolution• Assist with internal and external communication, improving transparency, and radiating information• Support and educate the Product Owners, especially on grooming and maintaining the product backlog• Ensure cross-team coordination• Ensure Agile management tool, Team Foundation Server (TFS), is updated to reflect the prioritized project backlog and reflect team's progress on assigned product backlog items and tasks• Facilitates timely and efficient daily stand-up, sprint planning, backlog grooming, and retrospective meetings• Contributes agile knowledge of values, principles, and practices to help continuously improve the organization-wide adoption and process

Support the operational functions of the Company through analyzing business needs, documenting projects and processes, participating on project teams, developing/writing reports, and importing/exporting data.- Gather requirements, critically evaluate information, develop and effectively communicate using interviews, document analysis, requirements workshops, surveys, business process descriptions, use case scenarios, business analysis, or task and workflow analysis to define project scope, operational priorities, goals, metrics, and functional requirements including Business Requirements Documents, Use Cases, Computer System designs, Screen and Interface designs that support business goals- Engage with the assigned business unit(s) attending business unit strategic and operational meetings to evaluate and prioritize IT-based opportunities, business units key operations, strategic priorities, major initiatives, significant issues, and potential areas of improvement- Analyze, document, design, build, implement, and maintain report and data conversion programs including data extraction- Perform other duties as assigned

Interact with all Operations and IT managers and directors providing technical assistance as neededCoordinate the development of equipment orders, receipt of approvals, tracking of shipments, installation and maintenance of hardware and software licenses and administers the purchase of computer and telecom equipment and other devices.Provide technical assistance in the support and maintenance of system user rights and securityAccountable for tracking software and hardware licenses and maintenance contracts for purposes of maintaining the budget and ensuring proper coverage and compliance with vendor agreementsAssists the COO in coordinating and tracking expenses including administration of the Operations and IT expense budgetsAdministers the enterprise contingency plan including the annual update and communication of the plan to all associates with responsibilities for disaster recoveryAdministers the company’s cellular contracts with all selected vendors and manages devices under those contracts that are issued to our usersParticipates in the planning of facility expansion and administers project status as assigned by the COOParticipates as needed in special projects

Helpdesk - Work helpdesk tickets which include troubleshooting and resolving software and hardware problems for 150+ remote and in house employees. I use tools such as Dame Ware and GoToAssist to work on employees' equipment. Deploy virtual machines using VMware vSphere Client and View Administrator as we retire physical machines. Experience working with Active Directory users and computers.SharePoint - Grant SharePoint permissions and create views and lists in SharePoint as requested.Procurement/Licensing/Inventory/Budget - Work with the Director of Systems and preferred vendors each year to obtain renewal quotes and estimates for the upcoming fiscal year. I perform all IT Procurement duties from working with the vendors on pricing to obtaining the necessary approvals from management for payment. I maintain all software license and warranty renewals. Mobile Device Support - I am responsible for the company's AT&T and Verizon mobile accounts. Tasks include ordering, receiving, configuring, deploying, shipping, supporting, troubleshooting, and replacing all mobile devices for employees. In addition, I work with Verizon to resolve any billing issues. Business Analysis/Quality Assurance - Communicate with users and developers to test and resolve software and website errors. I maintain documentation of the discovered errors and solutions implemented to fix the errors. SQL Reporting - Currently working towards obtaining experience creating custom reports to meet business needs.

Coordinate with Doctor’s offices, Hospitals, and Copy services nationwide to ensure speedy processing of 50+ Medical Record Requests each month according to HIPAA regulations. Work with Life Underwriters to process contestable Death Claims. Maintain and create fee contracts with copy services nationwide. Conduct phone interviews with life insurance applicants to obtain health and lifestyle information. Customer Service call center duties include answering phones, taking payments from clients, discussing billing options with clients, updating client profiles, and making detailed notes in custom insurance software. As a Telemarketer, I contacted and consulted existing clients on life insurance policies and performed collection calls.

Performed compensation and benefits administration, assisted with day-to-day efficient operations of the HR office, employee orientation, development, training logistics, and record keeping. I updated company intranet portal in SharePoint with company information. Assisted with employee relations, organized all company events and lunches. Responsible for office supply inventory in Baton Rouge and New Orleans offices. Coordinated company’s United Way campaign. Responsible for tracking/updating employees’ certification status.