Erin Bhatia Email & Phone Number

I have the joy of managing implementations teams for LinkedIn Talent Solutions. I lead 10 incredibly creative, smart, inspiring managers around the world. Collectively, we lead ~60 incredibly talented Implementation Consultants who have the unique skillsets required to embed our entire product suite into our customer workflows while executing best-in-class implementation and project management. We execute a best-in-class implementation support model that drives mutual accountability… Show more I have the joy of managing implementations teams for LinkedIn Talent Solutions. I lead 10 incredibly creative, smart, inspiring managers around the world. Collectively, we lead ~60 incredibly talented Implementation Consultants who have the unique skillsets required to embed our entire product suite into our customer workflows while executing best-in-class implementation and project management. We execute a best-in-class implementation support model that drives mutual accountability for customer success through strategic collaboration, communication, implementation and automation.Our team manages the implementation and post-sales strategy for thousands of clients around the world, driving customer value for talent solutions with a focus on client enablement. We ensure our customers get to value quickly and efficiently with our core products. Our ability to set up our customers for success after investing in LTS directly influences (strengthens!) bookings, attainment and customer retention rates. Show less

In July 2021, my role expanded to scope pan-talent implementations (Hiring, Learning and Engagement) implementations within LinkedIn Talent Solutions (LTS). I was tasked to to unify Implementation Consultant teams across the world. Our Implementation pillar is composed of global teams who support LinkedIn’s enterprise programs (Learning, Talent and Hiring) as well as our newer products (Talent Hub, Learning Hub) for LinkedIn Talent Solutions.

Greater Boston

As Senior Manager of the customer success function for LinkedIn's Talent Solutions Enterprise Program (TSEP), I was responsible for scaling our post-sales support model across regions and segments while leading a global team of managers.I led a global team of managers who coach, develop and oversee Implementation Consultants (ICs) in Chicago, New York, Dublin, London, Sydney and Singapore. This incredible group of ICs act as talented program experts, client advisors, change agents and… Show more As Senior Manager of the customer success function for LinkedIn's Talent Solutions Enterprise Program (TSEP), I was responsible for scaling our post-sales support model across regions and segments while leading a global team of managers.I led a global team of managers who coach, develop and oversee Implementation Consultants (ICs) in Chicago, New York, Dublin, London, Sydney and Singapore. This incredible group of ICs act as talented program experts, client advisors, change agents and project managers for our TSEP customers.I partnered with our Global Sales Organization, Sales Operations, Business Operations, Pricing, Data Science, Systems, Enterprise Support and Sales Readiness teams to tackle operational and strategic initiatives relating to our Talent Solutions Enterprise Program clients. Show less

Greater Boston Area

As manager, I was responsible for leading the global customer success strategy and implementation function for LinkedIn's Talent Solutions Enterprise Program (TSEP). I had the honor of managing a global team of Implementation Consultants focused on activating enterprise-wide access for our core LTS products while driving implementation innovation.Our team was responsible for transforming investments from quantity-based suite of products to collaborative, unlimited solutions for our… Show more As manager, I was responsible for leading the global customer success strategy and implementation function for LinkedIn's Talent Solutions Enterprise Program (TSEP). I had the honor of managing a global team of Implementation Consultants focused on activating enterprise-wide access for our core LTS products while driving implementation innovation.Our team was responsible for transforming investments from quantity-based suite of products to collaborative, unlimited solutions for our customers across all regions, industries and segments. We executed a best-in-class enterprise support model that drives mutual accountability for customer success through strategic collaboration, communication, implementation and automation. Show less

Greater New York City Area

After working as a Customer Success Manager for more than two years at LinkedIn, I moved into a Global Lead role, tasked with scaling our customer success model to clients in our LinkedIn Talent Solutions Enterprise Program (TSEP). I built a programmatic approach for LinkedIn Talent Solutions (LTS) to ensure our clients see early success upon entering into our new enterprise initiative. I managed internal stakeholders, collaborated with cross functional leadership, monitored our global… Show more After working as a Customer Success Manager for more than two years at LinkedIn, I moved into a Global Lead role, tasked with scaling our customer success model to clients in our LinkedIn Talent Solutions Enterprise Program (TSEP). I built a programmatic approach for LinkedIn Talent Solutions (LTS) to ensure our clients see early success upon entering into our new enterprise initiative. I managed internal stakeholders, collaborated with cross functional leadership, monitored our global pipeline and performance metrics, created/deployed strategic education and communication plans and led our global TSEP CSO implementation contractor team. Show less

Greater New York City Area

With over 1,500 members (and quickly growing!) W@LI is the largest employee resource group at LinkedIn. W@LI connects female employees with exceptional opportunities for personal and professional growth.As the W@LI New Hire co-lead in the LinkedIn New York City office, I ensured our new hires are aware of the opportunities and ways to become involved in the organization. My goal was to set them up for success at LinkedIn - making them feel as welcome and supported as possible!

As a Senior Customer Success Manager with LinkedIn Talent Solutions, I strived to maximize customers' success with LinkedIn while creating value for the global economy.Day to day, I leveraged my own first-hand experience in recruitment acing as a consultant for large enterprise talent acquisition teams by connecting them to our LinkedIn members.

Greater New York City Area

Within the Customer Success Organization, we inspire and empower customers to connect talent with opportunity, create business value, and become lifelong LinkedIn advocates. As a Customer Success Consultant, I was committed to helping my clients attract, recruit, and retain top talent. I designed and implemented solutions for clients based on a thorough understanding of their unique needs. I acted as a trusted advisor to LinkedIn's customers to help them achieve success with LinkedIn… Show more Within the Customer Success Organization, we inspire and empower customers to connect talent with opportunity, create business value, and become lifelong LinkedIn advocates. As a Customer Success Consultant, I was committed to helping my clients attract, recruit, and retain top talent. I designed and implemented solutions for clients based on a thorough understanding of their unique needs. I acted as a trusted advisor to LinkedIn's customers to help them achieve success with LinkedIn products and maximize their return on investment. In 2015, I supported the Search & Staffing segment, and in 2016 I moved over to support Large Enterprise, corporate clients. Show less

Greater New York City Area

My goal as a Customer Success Manager was to create scale through operational excellence, automation, and user engagement while enabling customer success through a change management focus. Our methodology anchors around a customer life cycle that focuses on creating raving fans by optimizing the customer experience from their very first interaction with LinkedIn!Where did I come into play? As a CSM for our Large Enterprise segment, I helped my clients attract, recruit, and retain top… Show more My goal as a Customer Success Manager was to create scale through operational excellence, automation, and user engagement while enabling customer success through a change management focus. Our methodology anchors around a customer life cycle that focuses on creating raving fans by optimizing the customer experience from their very first interaction with LinkedIn!Where did I come into play? As a CSM for our Large Enterprise segment, I helped my clients attract, recruit, and retain top talent across industries such as retail, health care, government, insurance, technology, and more! Show less

Greater New York City Area

-Support recruitment marketing brand strategy in establishing Citi as an employer of choice.-Manage development of global campus website, including SEO, SEM and mobile search & apply. -Led the Global Process Harmonization Workstream, combining 120+ process maps into one with aligned data elements in GTI/Taleo.-North America Trainer for the Global Recruitment Process Harmonization which involved creating, preparing and facilitating in-person and virtual training of 200+ recruitment… Show more -Support recruitment marketing brand strategy in establishing Citi as an employer of choice.-Manage development of global campus website, including SEO, SEM and mobile search & apply. -Led the Global Process Harmonization Workstream, combining 120+ process maps into one with aligned data elements in GTI/Taleo.-North America Trainer for the Global Recruitment Process Harmonization which involved creating, preparing and facilitating in-person and virtual training of 200+ recruitment personnel.-Act as North America manager and monitor of social media assets, including Citi's Fccebook page and LinkedIn usage. -Advise on strategy and execution for global advertising, digital media, branded events and candidate experience. -Support executive recruiters in developing unique, locally targeted social media and marketing sourcing campaigns. -Educate and train recruitment teams on social media technology, virtual event opportunities and sourcing strategies.-Lead metrics initiative via Google Analytics to show ROI of social recruitment activities and website performance.-Liase directly with compliance, legal and public affairs to ensure social deliverables are of compliant of regulations.-Employ strong Excel skills to analyze issues and track deliverables for job board usage and license allocation.-Responsible for the creation and implementation of the Inclusion Recruiting Program and the affiliated recruiter training series aimed to improve Citi's diversity talent acquisition effort.-Proactively prepare for impacts to the function by crafting and executing comprehensive communication plans.-Led the ICG/Global Functions Voice of the Employee (VOE) Committee aimed to eliminate bureaucracy, remove inefficiencies, and improve value for recruiters.-Create innovative and robust presentation documents via PowerPoint in support of recruitment initiatives. -Maintain and utilize working knowledge of recruiting function, social media policy and corporate brand guidelines. Show less

Greater New York City Area

-Manage all Recruiting Coordinator responsibilities in a high volume recruiting environment, supporting two executive recruiters, in addition to the Director of North America Citi Recruiting.- Coordinate interviews with attention to detail for candidates, human resources personnel and hiring managers.-Design and execute templates, references guides, and job descriptions for internal presentations and external candidate use.-Conduct interviews independently on behalf of my reporting… Show more -Manage all Recruiting Coordinator responsibilities in a high volume recruiting environment, supporting two executive recruiters, in addition to the Director of North America Citi Recruiting.- Coordinate interviews with attention to detail for candidates, human resources personnel and hiring managers.-Design and execute templates, references guides, and job descriptions for internal presentations and external candidate use.-Conduct interviews independently on behalf of my reporting Recruiter.-Source candidates through LinkedIn, Encore, and external diversity sites.-Manage the job posting process from open to close while ensuring candidates are properly tracked.- Accurately track information in Taleo and other Human Resource Information Systems.-Compile and maintain statistical data used for Excel headcount reports that are distributed to client businesses.- Prepare offer, regret and acknowledgment letters on behalf of Citi Professional Recruiting.- Accountable for accurate completion of the new hire paperwork and to guarantee a positive candidate experience.- Ensure the on-boarding process is completed in a time efficient manner (fingerprinting, drug testing, background checks).-Process new hires in PeopleSoft and facilitate accurate record management.-Coordinate and schedule team meetings, international video conferences, and interview "super-days". Show less

Greater New York City Area

-Researched programs and grant/funding opportunities that apply to Citi’s community initiatives.-Actively attended and logged meetings with various levels of governmental officials regarding grant proposals, applications, and reports concerning program plans and Citi activities.-Assembled reports for consideration, marketing use, and presentation to Citi’s Executive Directors and staff.-Prepared and presented reports as required to comply with local, state, and federal reporting… Show more -Researched programs and grant/funding opportunities that apply to Citi’s community initiatives.-Actively attended and logged meetings with various levels of governmental officials regarding grant proposals, applications, and reports concerning program plans and Citi activities.-Assembled reports for consideration, marketing use, and presentation to Citi’s Executive Directors and staff.-Prepared and presented reports as required to comply with local, state, and federal reporting requirements.-Created and modified reports, memos, letters, and financial statements using Work, Excel, and Outlook. Show less

Providence, Rhode Island Area

-Managed resume collection by reviewing and categorizing level of candidate readiness.-Wrote job specifications for job boards in order to target new applicants. -Employed Microsoft Excel in tracking and analyzing new agent’s financial achievements. -Contacted referrals and facilitated with the interview process in order to learn about perspective candidates.-Implemented Smart Office to advisor’s computers to allow for more effective communication with clients.

Huntington, New York

-Promoted to head leadership position in previous two years of summer camp program.-Helped plan, promote, and market events for both the school and art supply store.-Coordinated teaching plans and instructed classes consisting of 10-30 students.-Facilitated with mailing lists and mailing orders while ensuring all merchandise was in stock.

Bachelor Of Arts - Ba, English

High School Diploma