Erin Hooper Email & Phone Number

Oxnard, Ca, Us

Santa Barbara, California, Us

Santa Barbara, California, Us

San Francisco, Ca, Us

La Peer Hotel• Established Catering Department as part of the hotel’s opening team.• Successfully planned and executed $1.6 Million, month-long program for Infiniti during opening month.• Achieved 124% of F&B budget and 178% of Room Rental budget for 2018. • Manager of the Year – 2018 and Manager of the Quarter – Q4 2018.• Spearheaded glass tent project for 4,000 square foot rooftop.• Expanded Catering team in 2019 to include a Catering Sales Manager and two banquet housemen.• Organized the Delphi.fdc transition for La Peer.

Los Angeles, Ca, Us

• Achieved 170% of my Q1 sales goal for events actualizing in Q1; 124% of Q2.• Spearheaded the Delphi.fdc project installation as Corporate Administrator determining configuration details, entering property specifications, and continuously training the sales team.• Responded to and book all Social Catering & Entertainment leads including weddings, mitzvahs, birthday parties, and wrap parties.• Re-established hotel as a viable wedding venue. Contracted 7 weddings in the first 5 months of employment.• Hired, trained and oversaw Catering Sales Manager handling the Corporate Catering Market.

La Jolla, Ca, Us

Surf & Sand Resort in Laguna Beach, California•Exceeded $65,000 monthly revenue goal 15 of 16 months. 2 of these months were double the required goal.•Expertly manages all aspects of the role including selling, planning, coordinating and accurately detailing 70 plus weddings and social events annually.•Continuously receives high praise reviews for exceptional service from clients, vendors and colleagues.

Riverside, Ca, Us

• Planned and coordinated 35 wedding ceremonies and receptions in 20,000 square feet of banquet space.• Assisted my counterpart with setup and coordination for an additional 50 weddings.• Organized 50 corporate and social Holiday parties in the month of December.

Broomfield, Co, Us

• Successfully sold and planned weddings for Breckenridge Ski Resort at nine different venues. These venues included TenMile Station, Mountain Thunder Lodge, Sevens Restaurant, The Maggie, Ski Hill Grill, The TBar, The DoubleTree by Hilton Breckenridge and One Ski Hill Place, a RockResort.• Managed high profile day groups that held one to two day meetings. Planed events for Vail Resorts’ executives including the CEO, Executive Board, and Strategic Alliance Partners. • Managed an average of 36 weddings at any given time. Averaged 116% of monthly food & beverage revenue goal with a high of 142% in FY14.• Proficient use of systems including Delphi, Delphi.net, Social Tables, Microsoft Office, InfoGenesis. Familiar with SMS & LMS.

Broomfield, Co, Us

• Directed all banquet operations for two hotels: The Village at Breckenridge and Mountain Thunder Lodge.• Managed banquet events ranging from 5-500 guests by following Banquet Event Orders outlining events such as buffet & plated dinners, weddings, receptions, family reunions, and corporate retreats. • Supervised a permanent staff of 15 employees while managing all aspects of HR, inventory control, purchasing, scheduling, payroll & event billing.

Broomfield, Co, Us

• Traveled to Vail Resorts’ various properties in the Coastal Collection to train staff on Delphi.net and establish SOPs for their Conference Services departments. • Requested to step in to be the on-site contact for two weddings in Bimini, Bahamas.• Continued to provide ongoing support to the properties from the corporate office in Miami, FL.• Transferred to Colorado to fill in as an Events Manager, planning and overseeing events at The Lodge at Vail, a RockResort and the Arrabelle at Vail Square, a RockResort.

Broomfield, Co, Us

Two year training program comprised of three 8-month rotations in a variety departments at various Vail Resorts properties.I was selected from over 50 applicants to join a four member class. We were the third training class, and helped develop the program’s structure. Rotation #1: Assistant Front Desk Manager, The Lodge at Vail 10/09 – 6/10 | Vail, CO• Successfully implemented a new upgrade program to increase hotel room revenue.• Created a guest focused back up key system in case of emergency.• Trained new Front Desk Agents on procedures and systems such as SMS.• Cross-trained in Housekeeping to learn daily housekeeping practices.Rotation #2: Conference Services Manager, Keystone Conference Center5/2010 – 12/2010 | Keystone, CO• Exceeded client expectations during the planning of their conferences, special events, and receptions.• Efficiently worked with multiple departments including culinary and banquets to plan successful events.• Selected to work for two months as a Banquet Event Manager as a part of my operations development.Rotation #3: Assistant Restaurant Manager, Tempo Miami Hotel1/2011 – 9/2011 | Miami, FL• Planned and executed all events and meetings taking place in the restaurant and hotel. • Efficiently performed management duties such as scheduling, payroll, SOP training, inventory, and purchasing.• Assisted in developing special events in order to increase restaurant brand recognition and revenue levels.• Trained restaurant and front desk employees on InfoGenesis POS System.

Us

• Promoted to Assistant Restaurant Manager from Server within my first month.• Oversaw the daily operation of the Mural Room, the fine dining restaurant at Jackson Lake Lodge.• Ran daily pre-shift meetings with employees.• Re-structured the procedures at the host stand to run more efficiently.

Us

• Created a Hospitality Certificate Program with the University of Wyoming to further employee education.• Designed and conducted an ISO 9001 Quality internal audit.• Contributed to successfully passing an ISO 9001 Recertification Quality Audit for 2008.• Created SOP manuals for individual departments to consistently follow our quality guidelines