Erin Hsu Email & Phone Number

台灣

CloudKitchens | Sales LeadParticipated in strategy development to align sales team actions across all levels and channels, planned clear execution routes for business units, and established sales processes and related systems (rewards, responsibilities, customer segmentation).Achievements: Within one quarter, expanded and trained the business team from 4 to 7 members. Doubled the team's size while achieving a 200% increase in average business productivity and a monthly GMV growth of 4 million.Senior Account Executive & Account ManagerProspected potential clients and assisted in maintaining related post-sales services and customer relationships. Collaborated across departments to plan project requirements, gathered market intelligence, and boosted product sales.Achievements: Closed over 160 new clients, consistently maintained top 3 performance for five consecutive quarters, with a monthly GMV of 1.5 million. Led training for new hires in cold calling and ground promotion development, and established CRM operational guidelines (Salesforce). Improved team's customer renewal rate by 10% to reach 96.8% (155/160), ranking first in the team.

台灣

Conducted market analysis, developed marketing strategies, recruited and managed partner vendors, wrote copy, and managed social media.Achievements: Organized 24 eco-friendly market, recruited 30 vendors, and successfully attracted 24,000 participants to the events.

台灣

Itinerary planning, development, and marketing; handling customized requests, quoting, product development surveys,and price negotiations.Proficient in copywriting and social media management.Achievements: Developed new itineraries, achieved a seasonal average doubling of departure rates, and generated a 60% increase in member repurchase rates.

台灣

Providing customers with customized services such as accommodation, dining, and travel experiences, and implementing systematic management for guesthouses.Achievements: Optimized the guest experience with a customer satisfaction rate of 95% and sustained a 30% increase in occupancy rates.

Tourism Management

Activities and Societies: Event Planning Director: Initiated beach cleaning projects and city cycling initiatives, organized a 3-day city.

Department Of Hotel And Mice Management