Erin Moss Email & Phone Number

San Francisco, California, United States

San Francisco, Ca

Manage client programs including the development and launch of registration and housing websites, consult with clients on best practices that apply to their respective program(s), day-to-day operations, oversee the registration program team, fulfill registration badging requirements, manage hotel rooming list deadlines, hotel attrition, VIP hotel accommodations, attendee suite requests, communicate regularly with Hotel Convention Services Managers, Reservation Managers and Group Coordinators, execute onsite logistics, supervise and train onsite registration temporary staff, and provide weekly and post-meeting reporting analysis.

San Francisco, Ca

Manage registration and housing programs for various client conventions ranging from 5,000 to 50,000 attendees. The client needs, registration system, and program requirements vary in complexity from standard to extremely complex. Serve as the liaison between associations and multiple hotel properties. Experience in website development, marketing, hotel contracting, attrition management, customized reporting, and registration.

San Francisco, Ca

Support Registration and Housing Managers with daily tasks including building websites, customer support, managing hotel block inventory, drafting marketing emails, invoicing, and creating and modifying conference registrations and hotel reservations.

Santa Barbara, California

Oversee the Front Desk at three properties of the SBHG (Brisas del Mar Inn, Lavender Inn By the Sea, Inn by the Harbor). Anticipate, address and respond to all guests' service needs in a professional, positive and timely manner. Protect the privacy and security of all guests and coworkers. Ensure confidentiality of proprietary information and materials. Answer telephones and book, modify, and reconfirm reservations. Prepare and review written documents, invoices, memos and daily logs. Partner with and assist others to promote an environment of teamwork.