Erin Johns

Erin Johns Email and Phone Number

Product Executive | Product Strategy & Execution | Leadership Development | Mentor
Erin Johns's Location
Santa Clara, California, United States, United States
Erin Johns's Contact Details

Erin Johns work email

Erin Johns personal email

About Erin Johns

Known for achieving growth objectives by developing compelling product strategies, OKRs, and roadmaps that make users feel centered. Sets the bar for excellence in execution by creating mechanisms and culture which allow individuals and teams to be their best at work. Experienced working with B2C, B2B2C, e-Commerce and Digital Platform / SaaS subscription companies across various stages of maturity. When faced with challenges and opportunities, I apply solid methodologies and know where to look for key insights and ways to close gaps. My colleagues describe me as a thoughtful, caring, and brave leader, persistently demonstrating human-based leadership.Past successes include:• Achieved 28% annual growth rate at Chegg by optimizing subscription growth levers, expanding value with new product experiences, and ensuring key technology services scaled with rapid growth.• Provided requirements and collateral for various-stage startups to progress along their 0 to 1 product development journeys, crafting product experiences early adopters loved.• Scaled and organized teams and organizations to meet budget constraints while optimizing for cohesion, trust, and efficient communication.Earned a B.A. in Psychology from Arizona State University. An avid athlete, dedicated to strength training and maintaining overall health & wellness. Currently lives in Santa Clara, California.

Erin Johns's Current Company Details

Product Executive | Product Strategy & Execution | Leadership Development | Mentor
Erin Johns Work Experience Details
  • Chegg Inc.
    Vice President Of Product
    Chegg Inc. Oct 2020 - May 2024
    Santa Clara, Ca, Us
    Reported to Chief Operating Officer, led global team of Directors and VPs and overseeing 100+ team in Product Management/Product Design/Product Marketing, User Research, and Customer Support. Managed Chegg's student products and backend platforms for Domestic and International markets spanning EMEA, APAC, LATAM regions. - Managed $10M annual technology & services budget- Supported +158% growth of teams worldwide- Key leader in annual revenue growth from $254M to $716M- Expanded into 10 international markets- Created roadmaps aimed at 6-10% of in-year revenue contribution- Drove operational cadences/expectations - Nurtured high-performing leadership teams- Transformed siloed functions into empowered product teams
  • Chegg Inc.
    Director Of Product Management
    Chegg Inc. Jun 2016 - Sep 2020
    Santa Clara, Ca, Us
    Reported to General Manager and later, Chief Technology Officer. Built global team from 2 to 16 product managers responsible for delivering acquisition growth initiatives and overhauling eCommerce, identity/access management, marketing, and search technology services, and customer experiences. Managed team growth/engagement through frequent communication, team building, and coaching internally and cross-functionally with peers and leaders. - Delivered conversion and acquisition growth initiatives on-time- Managed quarterly roadmaps- Designed 6-12 month technology services strategy
  • Bluefeet Software
    Director Of Product Marketing
    Bluefeet Software Jul 2015 - Jan 2016
    Outlined and executed brand and go-to-market strategy for B2B app that intelligently connected people around unique workplace interests/opportunities. Conducted market research to best position product differentiators and craft target marketing messages. - Designed and launched mobile-friendly marketing website- Created promotional sales/marketing material - Refreshed brand identity- Updated investor pitch decks/handouts
  • Cupid Plc
    Sr. Product Marketing Manager
    Cupid Plc Jan 2014 - Nov 2014
    .., Ua
    Supported SVP & General Manager of the Americas. Led global team tasked with launching new iOS & Android mobile apps in U.S. market for UniformDating. - Provided direction on business model, feature development, UI/UX design, localization, and branding. - Drove continuous feedback and iterative improvements - Grew user base 50%- Created launch strategy inclusive of multi-channel, online, and offline marketing activities
  • Eyefi
    Sr. Product Marketing Manager
    Eyefi Jun 2013 - Dec 2013
    Served in product marketing capacity, launched company product and brand into market, managed the eCommerce storefront and co-marketing opportunities. - Completed retail and eCommerce launch of new product line - Developed customer-facing product positioning and value statements for website, marketing/sales collateral, advertisements, press releases, and retail packaging- Coordinated marketing asset localization in 5 languages
  • Eyefi
    Sr. Product Manager
    Eyefi Oct 2011 - Jun 2013
    Led product requirements, development/testing, and beta launch for redesigned mobile, desktop, and web photo apps for new target market. - Collaborated with interaction and visual design team members- Translated requirements into detailed wireframes, style guide, and final product copy- Beta tested new apps with early adopters & collected feedback for improvement
  • Yahoo!
    Product Manager, Yahoo! Local
    Yahoo! Feb 2011 - Oct 2011
    Sunnyvale, Ca, Us
    Part of the Yahoo! Local team, I worked on backend infrastructure projects to increase the quality of the Yahoo! Local Listings directory. - I partnered with engineers to create algorithms used to retrieve and extract information from over 200 US chain stores with 98% accuracy of data mappings.
  • Yahoo!
    Content Management Systems Specialist
    Yahoo! Nov 2009 - Feb 2011
    Sunnyvale, Ca, Us
    As the liaison between the product team and internal users of customer care’s online help platform, I communicated platform updates and performed admin level tasks. - Produced online video training guides for top use cases.- Provided day-to-day technical support to internal CMS users.
  • Yahoo!
    Customer Experience Project Manager
    Yahoo! Jul 2007 - Nov 2009
    Sunnyvale, Ca, Us
    Part of the frontend team for customer care’s online help portal, we were responsible for the overall customer experience at help.yahoo.com.- Led the redesign of online contact support forms, which reduced the service rep email exchanges between customers by an average of 33%.
  • Yahoo!
    Product Support Manager
    Yahoo! Jan 2005 - Jul 2007
    Sunnyvale, Ca, Us
    Serving as the go-between for customer service and product/engineering teams, I managed the overall customer service experience for multiple products at Yahoo!.- Forecasted customer contacts within 5% of actual volumes for email, phone and chat channels to ensure enough agents were on hand to support customer issues.- Performed monthly and quarterly analysis of top customer issues and KPIs. Presented insights to product leaders to drive product improvements.
  • Yahoo!
    Product Specialist
    Yahoo! Jul 2002 - Jan 2005
    Sunnyvale, Ca, Us
    Armed with in-depth knowledge of multiple Yahoo! products, I assisted customers as well as customer service agents with their tough product questions.- Produced over 300 pages of technical online help content and training materials.

Erin Johns Skills

Product Management Product Marketing Project Management Mobile Devices Management User Experience E Commerce Interaction Design Start Ups Product Development Scrum Go To Market Strategy Strategy Mobile Applications Marketing Market Research Crm Customer Relationship Management Branding And Identity Content Strategy

Erin Johns Education Details

  • Arizona State University
    Arizona State University
    Psychology

Frequently Asked Questions about Erin Johns

What is Erin Johns's role at the current company?

Erin Johns's current role is Product Executive | Product Strategy & Execution | Leadership Development | Mentor.

What is Erin Johns's email address?

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What is Erin Johns's direct phone number?

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What schools did Erin Johns attend?

Erin Johns attended Arizona State University.

What skills is Erin Johns known for?

Erin Johns has skills like Product Management, Product Marketing, Project Management, Mobile Devices, Management, User Experience, E Commerce, Interaction Design, Start Ups, Product Development, Scrum, Go To Market Strategy.

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