Erin Moore Email & Phone Number

Columbus, Ohio

Delaware, Ohio

Dublin, Oh

I performed both financial and non-financial quality control reviews and provide actionable feedback in order to continuously improve efficiency and team quality. I participated as subject matter expert in a Quality Workshop with Continuous Improvement to help determine training and processing procedure solutions in order to increase quality from 85% to 94% in a twelve month period. I've also helped plan department and all associate meetings as a member of our department's Communications Committee.

Dublin, Oh

I led a Continuous Improvement project and worked with our communications department to revise and reduce the number of beneficiary claim letters used by the processing team from 27 to 9. This resulted in me attaining the level of Six Sigma White Belt. I also actively participated in monthly quality meetings by analyzing trends and giving recommendations to management on how to improve team quality and procedures. This led to a promotion to Sr. Analyst.

Dublin, Ohio

I enhanced client and broker relations by processing requests and answering multi-line telephone questions regarding annuity or pension accounts. I also prepared customer documents, performed account changes, and explained available annuity options in the processing systems. My exemplary customer service skills were consistently recognized by management. I received a promotion to Quality Assurance Analyst due to my high quality in processing customer requests.

Columbus, Ohio

I sold a range of home and personal loan products to current, former, and potential customers to help improve their financial picture. I was also able to provide insurance products to help protect my customers during hardship. In addition, I assisted office management by presenting loan documents, resolving billing disputes, and managing the office’s financial records. I left to join Nationwide in a new challenging role.

Real Estate

Bachelor Of Science, Communication; Interpersonal Communication

Activities and Societies: National Communication Association Student Club (NCASC)Minor in Psychology

High School