Pursue opportunities for continuous business development and implementation innovationCollaborate with Store Operations, Properties and Merchandising teams early and often to and influence the strategy of special project development and implementationAct as the primary representative of Stores and Store Operations in project meetings, and manages the project by influencing timing and store selection, developing sequence schedules and managing store implementationCommunicate with all stakeholders in a way that ensures project and team success; partner with Store Communication to develop comprehensive communication and support plansMaintain a strong understanding of operations in order to identify project implementation risksShare knowledge and expertise and provide leadership within the teamAssist Store Operations process teams with the development of new processes as special projects are transitioned to “run-state”Maintain close contact with the field team through calls and store visits to assess special project impact; solicit direct feedback and uses this to impact future strategies

Instacart is building the best way for people everywhere in the world to shop for groceries. Using your phone or the web, you can order groceries and have them delivered to your door in minutes. You can choose from a variety of local stores and you can mix items across stores. We are well-funded by some of the greatest investors in the world, like Sequoia Capital, Khosla Ventures, Andreesen Horowitz, SV Angel, and Y Combinator.Operations ManagerManaging the market's operations focusing on key metrics, including: shopper utilization, shopper availability, customer satisfaction, partner satisfaction and expansionHiring and managing the local Minneapolis team which includes 200+ shoppersLeading local retail partnerships including Target, Cub, Costco, Lakewind's Coop, and The Wedge. Focused on building demand within their stores and improving operational efficiency. Leading a cross functional team to execute company wide employee engagement meetings.Successfully testing and implementing new initiatives and then traveling to other markets to educate and roll out new operational excellence programs.

Leading a team of product owners through transforming the in-store guest experience with innovative, flexible checkout solutions.• Improving technology performance through the roll out and expansion of self-checkout.• Introduced the first mobile payment option to our Target guests. Focused on team member communication and training along with guest adoption.• Developed and trained team members through the agile scrum methodology.• Promoted team members through level to levels.

Project Manager of core business projects that impact all 1,800+ stores and HQ teams by leading technology services to build, design and implement technology projects.• Successfully led 4 projects during 12 months that resulted in increased sales, improved technology stability, and ensuring legal compliance. (Electronics Receipt Marketing, Florida eWIC, Streamline Store Sign Printing, PDA Software Releases)• Contributed to the development of my peers by being a peer trainer for business process consultants joining the Technology Initiatives Team• Recruiting captain, resulting in hiring 6 candidates and maintaining a standing bench of at least 5 candidates to fill any open positions• Completed the Change Leadership training course• Completed the Business Process Consultant Learning Series

General management role overseeing Human Resources generalist responsibilities in both a $100 million business, operating with up to 18 exempt managers and 400 non-exempt team members. Led a compliance culture that mitigates legal risk as it relates to FLSA, OSHA, ADA, Worker’s Compensation, etc. Direct line to Store Manager influencing business operations, exempt and non-exempt leadership and performance. • Collaborated with senior leadership to assess organizational needs and changes as it relates to talent across the district (10 stores). • Sourced, hired, and trained top talent ongoing to ensure the store was staffed at all levels. Also hired 95 seasonal team members annually to support increased sales during holiday season. • Managed three direct reports and successfully provided effective coaching and development in order to attain daily and long-term annual goals. • Received “Golden Contribution Award” for executing sales, payroll, and controllable expenses goals for the year.• Recognized for most improved culture in the region. • Managed the performance management process, which includes recognizing, coaching, providing meaningful feedback; writing and delivering counseling and corrective actions; and writing and delivering performance reviews. • Cultivated team culture through meetings and explanation of team member satisfaction survey results. Created follow-up action plans to drive measurable improvement in overall team engagement and retention.

Responsible for managing 160+ persons to drive profitable sales while consistently delivering a Target brand experience for guests and team members. Functions include managing daily operations ($100M), planning, merchandising, scheduling, hiring, training, coaching, legal compliance and guest satisfaction.• Trained and developed Executives through business college training.• Received “Golden Contribution Award” for executing sales, payroll, and controllable expenses goals for the year.• Managed four direct reports and successfully provided effective coaching and development in order to maintain daily and long-term annual goals.

Led a team of 60+ team members providing a guest centric atmosphere in order to drive profitable sales. Duties included interviewing, training and performance management of team members. Also, maintaining a great-looking store and operational functions ($50M), such as scheduling, handling money, resolving conflicts and ensuring guest satisfaction.• Led peers throughout the district through process changes as a district resource.• Trained and developed 10 new in role executives• Engaged and inspired the store team to improved total store service scores.• Led my store team through successful process improvements which contributed to my store becoming Golden Contribution.