Erin Dicker Email & Phone Number

Mesa, Arizona, United States

Luke Afb

Second Class Petty Officer serving dual role as technical expert and leader – entrusted with supervising the well-being and training of subordinates. Completed US Navy Supervisor Class. Operates wide variety of heavy-duty, self-propelled construction equipment for projects including building construction, roadway construction, pier construction, grading and excavation; trained in operation of heavy transportation and construction equipment including trucks, bulldozers, backhoes, graders, forklifts, cranes and asphalt equipment. Performs horizontal construction, conducts surveying, line haul operations, and operates water well drilling equipment. Served as screed operator - ensured efficient controlled release of asphalt onto road base. Performs minor maintenance on equipment to ensure safe, efficient operations. Supervised 11 operators in a major heavy equipment construction training project with emphasis on job safety – received numerous accolades from master instructors for job well executed. Promotes teamwork by assisting and mentoring non-rates personnel on the process for submitting official orders; took charge of personnel reporting as Muster Petty Officer, during unit muster events – person-to-person contact, accurate and timely documentation – enhancing deployment readiness. Tracked status of reserve unit’s advanced training requirements – supporting unit budgetary needs.

Gilbert, Arizona, United States

Conduct interviews and enroll new students at a fast-growing campus with a diverse student population, including veterans.Manage a large student database of prospective and existing students using SalesForce and other CRM tools with special attention to detail, documentation and follow-up.Present new student orientation workshops.Solutions oriented and enthusiastic contributor to online student success and retention.Supervise, train and motivate new admissions staff to become more efficient and productiveConsistently execute KPI successes.

Chandler, Az

Phoenix, Arizona Area

Advises, educates, consults and supports candidate students in achieving their professional and personal goals by enrolling in one of many higher education programs. Assesses applicants, determines whether applicants meet enrollment criteria, and follows-up on potential students. Qualifies and advises students on various academic programs, assists students with the enrollment process, tracks student progress, provides conversion and related reports to upper management on a weekly basis. Builds rapport and provides guidance to students interested in obtaining advanced degrees. Fosters a positive student experience..

Tempe, Az

Advises, educates, consults and supports candidate students in achieving their professional and personal goals by enrolling in one of many higher education programs. Assesses applicants, determines whether applicants meet enrollment criteria, and follows-up on potential students. Qualifies and advises students on various academic programs, assists students with the enrollment process, tracks student progress, provides conversion and related reports to upper management on a weekly basis. Builds rapport and provides guidance to students interested in obtaining advanced degrees. Fosters a positive student experience..

Scottsdale, Az

Served as accounting coordinator for Corporate event planning. Responsible for accounts payable and receivable between hotel bookings and Company. Imported new bookings, revisions, and pickups; regular and advance invoicing, created and modified new and current properties to bookings, sorted mail, check batching, applied payments and adjusted currencies. Maintained bookings and provided overall customer service

Tempe, Az

Served as Acting Team Manager leading up to 10 employees for an identity theft protection company, ensured a team focus on operational objectives and compliance with ISO 27001 standards; provided instruction, guidance, motivation and counseling, defused conflicts, served as liaison with outside departments and upper management. Performed customer relations management – enrollments, services questions regarding products, and executed policies. Awarded certificate of “World-Class Service.” for exceptional organizational contribution.

Customer service representative. Licensed for Property and Causality Insurance. Maintained marketing systems, set appointments, and sold policies for products that were offered to clients such as small business owners and other professionals. Maintained agency computer files and records, client applications, and policy information requiring extensive use of the company’s computer database systems. Participated in community and social events to further enhance the company’s exposure to new and existing clients.