Erin Fleming Email & Phone Number

Hamilton, On, Ca

Hamilton, On, Ca

Burlington, On

· Knowledgeable in various SABS guidelines based on date of loss, cross trained in all streams of Accident Benefits · Manages high level Catastrophic claims daily, as well as follows established procedures to appropriately review, process, applicable routine medical expenses · Develops and applies knowledge of insurance contracts and endorsements, provincial laws and regulations, customer service philosophy, medical and anatomical terminology, within approved limits · Successfully manages a high volume of claims, this includes reviewing the claims daily to confirm the claimant is entitled to ongoing benefits, issuing payments and handling routine phone inquiries from the claimants and or clients · Actively engaged in personal development, and devote sufficient time and effort to update current skills · Effectively responds to customer concerns and seeks to resolve them in a professional and courteous manner

Hamilton, Ontario, Canada

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)• Collect deposits and balances• Use promotional techniques and prepare promotional materials to sell itinerary tour packages• Handle unforeseen problems and complaints and determine eligibility for money returns• Attend conferences to maintain familiarity with tourism trends• Create and update electronic records of clients• Maintain relationships with key persons• Keep financial statements and documents• Reach the revenue and profit targets