Erin Kindred Cipp/C Email & Phone Number

Toronto, Ontario, Canada

Greater Pittsburgh Region

Mississauga, Ontario, Canada

Managed operational aspects of all regulatory requirements by supporting business units in the day to day application of policies and procedures. Monitored for and implemented any changes made to the regulatory regime. Ensured that affected lines of business were made aware of the changes and updated policies, procedures and training to ensure the appropriate controls were in place.Performed research and liaised with other departments to gather information needed for periodic… Show more Managed operational aspects of all regulatory requirements by supporting business units in the day to day application of policies and procedures. Monitored for and implemented any changes made to the regulatory regime. Ensured that affected lines of business were made aware of the changes and updated policies, procedures and training to ensure the appropriate controls were in place.Performed research and liaised with other departments to gather information needed for periodic reporting to the Board and Management.Through the review of reported incidents, identified any ongoing training needs for the business units and in turn update training materials and conducted training at an individual, team and organizational level.Reviewed new products and initiatives, marketing materials, forms and third-party agreements with service providers from a privacy and regulatory compliance standpoint.Conducted compliance reviews and audits as assigned, as well as complied with quality reporting suitable for presentation to Senior Management and the Board of Directors. Worked with departments to manage internal and external audit reviews as well as helped remediate any related audit findings. Made recommendations to ensure that further findings were mitigated.Conducted privacy breach investigations and completed any required reporting, both internally and externally. Made recommendations to improve processes within departments to help mitigate further breaches from occurring.Liaised with department heads and/or Subject Matter Experts (SMEs) to understand and help document the respective business units’ policies, procedures, and guidelines. Effectively administered the change management process in developing and/or revising existing documents. Maintained an accurate tracking system for all edits and approvals made through the creation and/or re-write of policies, procedures, and guidelines. Show less

Mississauga, Ontario

Orangeville, Ontario, Canada

Toronto, Canada Area

Conducted internal reviews throughout the organization to ensure effectiveness of controls currently in place and made recommendations for improvements where necessary. Worked with various internal support groups to facilitate the remediation of compliance findings where control deficiencies had been identified. Assisted the organization in identifying, investigating and reporting all privacy incidents. Worked with the departments to ensure that the controls were in place to avoid… Show more Conducted internal reviews throughout the organization to ensure effectiveness of controls currently in place and made recommendations for improvements where necessary. Worked with various internal support groups to facilitate the remediation of compliance findings where control deficiencies had been identified. Assisted the organization in identifying, investigating and reporting all privacy incidents. Worked with the departments to ensure that the controls were in place to avoid privacy incidents were working effectively. Created and made any necessary updates to privacy policies that were currently in place to ensure accuracy.Produced clear and timely reporting on compliance review results, including all management corrective actions put in place to ensure that findings are addressed accordingly. Continuous follow up on all open findings was done to ensure the corrective actions were completed. Assisted in the development and maintenance of annual review schedules and various framework documents governing departmental processes, procedures and objectives to ensure that regulatory and contractual requirements were met.Reviewed and updated annual compliance and privacy training to ensure that required updates were made as well as ensured that all employees within Credit Card Operations had completed the training in accordance to the applicable regulations and/or contractual requirements.Worked with the Site Physical Security Manager to ensure controls over physical security were operating as intended. Show less

Mississauga, On

Supported 9 departments in all areas of control including process improvement and efficiencies, quarterly audits and policy creation within business guidelines and government regulations. Focus included records management, document specialist and information security.• Represented CitiFinancial Business as a member of team implemented to strengthen the new company-wide audit and control process. Liaised with departments and management to review existing processes and identify those with… Show more Supported 9 departments in all areas of control including process improvement and efficiencies, quarterly audits and policy creation within business guidelines and government regulations. Focus included records management, document specialist and information security.• Represented CitiFinancial Business as a member of team implemented to strengthen the new company-wide audit and control process. Liaised with departments and management to review existing processes and identify those with highest risk in order to implement controls for compliance.• Communicated with IT, Business Information Security Office (BISO) and Compliance during annual/bi-annual internal audits. Focus was largely on understanding how access was granted to applications- both internal and external- and ensuring employees had proper entitlements in keeping with their roles.• Monitored identified corrective actions for testing/internal audit issues. Ensured appropriate teams were taking the necessary actions and created milestones for reports pulled by upper Management on a monthly basis.• Collaborated with identified Subject Matter Experts (SMEs), learning their roles and existing processes, and subsequently designed documentation, policies and/or procedures based on both needs analysis and business requirements. • Facilitated weekly Global Change Control meetings as well as maintained and edited policies and procedures provided by SMEs from various departments. Ensured that all required approvals from Legal and/or Compliance were received. Show less

Toronto, Ontario

Completed monthly internal audits and reviews for 3 departments (US & Canada). Final results were used for the internal quarterly audits for the business.• Monitored and tracked issues identified during monthly internal audits and reviews ensuring resolution within business requirement and guidelines.• Created and edited policies and procedures for Customer Care department as well as attended weekly Global Change Control meetings to discuss any future requirements.• Organized and… Show more Completed monthly internal audits and reviews for 3 departments (US & Canada). Final results were used for the internal quarterly audits for the business.• Monitored and tracked issues identified during monthly internal audits and reviews ensuring resolution within business requirement and guidelines.• Created and edited policies and procedures for Customer Care department as well as attended weekly Global Change Control meetings to discuss any future requirements.• Organized and conducted testing for new systems as well as system enhancements ensuring that testing plans were completed on time and within business requirements. Show less

Toronto, Ontario

Provided full support to Customers on their retail credit card accounts, including general account and payment information, fee adjustment and research. • As a Senior Representative, covered help and escalation lines to provide support to co-workers regarding general account inquiries or challenging customers.• Supported Management by ensuring service levels were met and maintained through monitoring of the AVAYA telecom management system.