Erin Kindred Cipp/C Email & Phone Number

Toronto, Ontario, Canada

Greater Pittsburgh Region

Mississauga, Ontario, Canada

Managed operational aspects of all regulatory requirements by supporting business units in the day to day application of policies and procedures. Monitored for and implemented any changes made to the regulatory regime. Ensured that affected lines of business were made aware of the changes and updated policies, procedures and training to ensure the.

Mississauga, Ontario

Orangeville, Ontario, Canada

Toronto, Canada Area

Conducted internal reviews throughout the organization to ensure effectiveness of controls currently in place and made recommendations for improvements where necessary. Worked with various internal support groups to facilitate the remediation of compliance findings where control deficiencies had been identified. Assisted the organization in identifying.

Mississauga, On

• Supported 9 departments in all areas of control including process improvement and efficiencies, quarterly audits and policy creation within business guidelines and government regulations. Focus included records.
• Represented CitiFinancial Business as a member of team implemented to strengthen the new company-wide audit and control process. Liaised with departments and management to review existing processes and identify those.
• Represented CitiFinancial Business as a member of team implemented to strengthen the new company-wide audit and control process. Liaised with departments and management to review existing processes and identify those.
• Communicated with IT, Business Information Security Office (BISO) and Compliance during annual/bi-annual internal audits. Focus was largely on understanding how access was granted to applications- both internal and.
• Monitored identified corrective actions for testing/internal audit issues. Ensured appropriate teams were taking the necessary actions and created milestones for reports pulled by upper Management on a monthly basis.
• Collaborated with identified Subject Matter Experts (SMEs), learning their roles and existing processes, and subsequently designed documentation, policies and/or procedures based on both needs analysis and business.

Toronto, Ontario

• Completed monthly internal audits and reviews for 3 departments (US & Canada). Final results were used for the internal quarterly audits for the business.
• Monitored and tracked issues identified during monthly internal audits and reviews ensuring resolution within business requirement and guidelines.
• Created and edited policies and procedures for Customer Care department as well as attended weekly Global Change Control meetings to discuss any future requirements.
• Organized and… Show more Completed monthly internal audits and reviews for 3 departments (US & Canada). Final results were used for the internal quarterly audits for the business.
• Organized and conducted testing for new systems as well as system enhancements ensuring that testing plans were completed on time and within business requirements. Show less

Toronto, Ontario

• Provided full support to Customers on their retail credit card accounts, including general account and payment information, fee adjustment and research.
• As a Senior Representative, covered help and escalation lines to provide support to co-workers regarding general account inquiries or challenging customers.
• Supported Management by ensuring service levels were met and maintained through monitoring of the AVAYA telecom management system.