-Received, scheduled, and dispatched all calls for sprinkler service and repairs.-Managed the need for call back services and rescheduling all other customer needs. -A/P & A/R duties; managing customer accounts through Service Autopilot web based software. -Assistant to the owner, service manager, and install supervisor. -Created and managed new website and all other social media profiles. -Customer service representative for in store sales of parts and other supplies.

-Created and managed a website, Facebook page, and several other social media profiles for presence and marketing.-A/P & A/R duties while managing all vendor and resident accounts in QuickBooks. -Conducting the majority of tours and direct inquiry telephone calls; managed rental application processing and admissions. -Created quarterly sales plans to market the community and generate move ins; inquiry and community outreach. -Maintaining coverage of the front desk during office hours by hiring, scheduling, training and supervising all front desk employees. -Organized and maintained all resident and employee files. -Retained an accurate documentation of the community's census and status of vacant apartments. -Created and implemented several new employee retention programs, policies, and manuals. -Documenting move ins, move outs, charges, credits and deposits in Trestle Creek Station (a networked program for Tamarack properties).TAMARACK PROPERTY MANAGEMENT CO. 8/2/10-10/31/13MANAGED BY OWNER 11/1/13 - Present

-Conducted all tours for both communities while maintaining contact and answering questions/concerns for prospective residents and referral sources. -Performed outreach activities including home visits, community visits and calls to referral sources, outreach calls to prospective residents, and attendance of health fairs, etc. involving booth presentations. -Received and calculated all initial ‘move in’ payments. -Recorded all prospective residents and influencers (family or friends) and referral sources (discharge planners and social workers) into Vitals (a tracking program).-Worked with maintenance and housekeeping to keep track and delegate, if needed, the order that apartments should be worked on based on needs. -Achieved an average of three move ins per month at Eagles Manor over a sixth month period.-Achieved an average of two move ins per month at the Golden Eagle Plaza over a sixth month period. -Worked with both Life Engagement Coordinators to prepare quarterly sales plans to entice the senior community and our current prospective residents. -Planned large quarterly events made open to the public for advertising purposes. -Completed market analysis reports at the management company’s request.SUNWEST MANAGEMENT INC 2007-8/1/2010TAMARACK PROPERTY MANAGEMENT CO. 8/2/10-10/31/13

-Conducting the majority of tours and direct inquiry telephone calls. -Completing rental agreements and necessary move in paperwork for new residents.-Maintaining continuous coverage of the front desk by scheduling, training and supervising all front desk employees. -Maintaining all resident files inclusive of rent history, rental agreements and emergency contact information. -Maintaining all employee files inclusive of job offers, payroll history, emergency contact information and any coaching statements or disciplinary documentation. -Maintaining an accurate documentation of the community's census and the status of vacant apartments.

-Maintained continuous coverage of the front desk by scheduling, hiring, training and supervising all front desk employees. -Maintained basic information regarding residents and employees.-Greeted visitors and assisted them as needed while answering all incoming telephone calls and directing them to appropriate staff.-Monitored resident activity to assure resident safety.-Operated cash register, received rent checks, assisted residents with writing checks and wrote receipts. -Performed clerical work including, but not limited to, typing, copying, filing, mailing, and other office work assigned by my supervisor.-Created a weekly newsletter that included daily events, menus and bulletins along with several forms, posters and flyers for activities and special events.-Conducted tours and visited with individuals inquiring about our community when needed.-Covered the vacations of, and completed necessary duties for, the Community Sales Manager, Assistant Administrator and Life Engagement Coordinator. -Assisted in the dining room for all meals when coverage was short.

-Participated and assisted residents with scheduled activities, which included but was not limited to crafts, socials, exercises, and scheduled presentations.-Recorded minutes of Resident and Employee meetings that occurred on the days that I worked.-Voiced the daily announcements during the lunch hour, which included the activities scheduled for the day, recognition dates of interest to the residents, and upcoming events.-Kept record and celebrated all resident’s birthdays that fell on the days that I worked.-Decorated common areas for all holidays, seasons, and events.-Kept and recorded an interview and ‘social history’ of new residents that arrived on the days I worked.-Created daily flyers of activities to post along with editing resident interviews, pictures, articles and other information to add to our online monthly newsletter.