Erin Pollock Email & Phone Number

Drove membership growth by preparing and managing the Community Development Team to document and implement comprehensive recruitment and retention plans for girls/adults in troops, volunteer-led series, Girl Scouting in the School Day, and other opportunities based on community attributes and in alignment with council goals and council recruitment and retention strategies.Led and provided ongoing coaching on volunteer program management to ensure excellent customer service to volunteers and parents through communication, education, conflict management, and recognition to support the achievement of council program and customer experience targets.Developed and implemented a comprehensive community strategy for the team’s fourteen service units, including thirty-nine school districts that engaged and prepared volunteers, parents, and community organizations to provide girls with a high-quality, progressive Girl Scout Leadership Experience.Prepared the team and modeled collaboration with schools within thirty-nine districts, community organizations, and other networks to increase visibility and opportunities for girls, recruit volunteers, and increase program and funding partnerships to meet council objectives. Identify and take the lead on strategic partnerships to benefit communities and council overall.Supported Council strategic initiatives, including product sales, camp, and fund development efforts through the department and leading project teamwork.Facilitated monthly volunteer training for twenty-three service units. Topics range from navigating difficult conversations to managing finances.Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Dayton, Ohio, United States

Implement a volunteer management program to ensure excellent customer service, including communication, education, and recognition.Provide one-on-one support to all new and returning volunteers.Ensure volunteers have access to, and are aware of, all resources available to them.Maintain an unbiased position to help volunteers work through issues while providing them with conflict resolution and problem-solving.Develop and execute girl/adult membership recruitment and retention plans.Increase Girl Scout visibility and engagement in my assigned communities through networking and collaboration leading to community partners and partnerships with the local schools.Work collaboratively with other departments in the development and review of council initiatives.

Dayton, Ohio, United States

Prepare and maintain stock, shop floor, and store room for physical inventory.Display stock items in the most effective way to facilitate sales.Provide exceptional customer service while demonstrating knowledge of all stock to assist customers with their purchases.Prepare accurate daily sales, monthly sales, and inventory reports.Process all cash receipts by logging them into Excel and RMS, ensuring they are balanced between the two systems.Place orders to replenish stock and maintain a sufficient inventory level without having a surplus.Check-in all orders as they are received to reconcile inventory. Fill out requisitions to pay vendors.

Sylvania, Ohio, United States

Ensure accurate and timely processing of accounting data.Perform accounts receivable and accounts payable functions, balance cash, and post sales invoices.Research account transactions to identify and resolve discrepancies.Accurately post transactions utilizing a proprietary data system.Employ outstanding communication skills in interacting closely with management throughout all phases of my job.

Sylvania, Ohio, United States

Manage, train, and coach a team of 7 associates to maximize performance in customer care and revenue generation.Prepare their daily work schedules to keep them on track to reach their goals.Ensure product stock is adequate for the location and can cover customer demand.Inspect the levels of business supplies and raw materials to identify shortages and re-order when needed.Record daily deliveries to reconcile inventory.Place orders to replenish stock, avoiding insufficiencies or excessive surplus.Analyze data to anticipate future needs.Maintain and update displays to showcase new products.