Erin Bernhardt Email & Phone Number

Developed and implemented a comprehensive social media strategy aligned with Raven Lake Studio's brand and business goals. Strategized and executed compelling content calendars for various social media platforms such as Instagram, Facebook, TikTok, and LinkedIn. Monitored and analyzed key performance indicators to evaluate effectiveness of social media campaigns. Stayed updated on latest social media trends, emerging platforms, and best practices, while implementing innovative approaches to maintain competitive edge.• Increased social media outreach, visibility, and engagement of Raven Lake Studio's community across all social media platforms.• Participated in community events to establish relationships and enhance brand presence.• Actively engaged with the audience by participating in conversations, responding to comments, and addressing inquiries to foster sense of connection.

New York, Ny, Us

We’re Zola, (www.zola.com) the wedding company that’ll do anything for love, and we're reinventing the wedding planning and registry experience. Wherever love leads you—from engagement to wedding and decorating your first home—we’re there, combining compassionate customer service with modern tools and technology.Executed launches of the vendor platform in new cities by managing outbound and inbound sales through cold calling and cold emailing. Generated innovative ideas for enhancing vendor experience on platform. Worked on projects supporting company-wide goals and initiatives, including participating in product development. Utilized data analysis to identify successful strategies for vendors and assisted in managing business' success on Zola platform.• Converted more than 1K new vendors across diverse markets throughout the country.• Developed and executed engaging social media content for personal Zola Instagram account which resulted in increased brand recognition.• Established and oversaw a dedicated sales associate team to target and onboard venues onto Zola platform.• Participated in a company-wide mentorship program to represent the team and identify potential internal candidates.• Fostered continued growth and positive work environment by organizing and integrating activities/events across different departments within the company.• Helped in growing the number of active and engaged wedding vendors on the Zola platform.

Rye Brook, New York, Us

Flik Hospitality Group (https://www.flik-usa.com) delivers custom, cutting-edge dining, hospitality, wellness and environmental services solutions.Managed and resolved inquiries for various catering events, including weddings, social gatherings, and corporate functions by leveraging exceptional communication skills. Cultivated and nurtured relationships with clients by efficiently managing accounts. Responded to requests across wedding inquiry platforms, including WeddingWire, The Knot, Zola, and Here Comes the Guide. contributed to monthly financial sales forecasting and budget meetings.Highlights of key contributions:• Accelerated overall team advancement by developing and implementing new sales tools, templates, and reports.• Promoted NYCBA event spaces by establishing new marketing collateral in collaboration with a professional photographer.

New York, Ny, Us

Convene (www.convene.com) designs and services premium places to work, meet, and host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major U.S. cities, with plans to expand globally. Engaged in home property’s budget and forecast meetings through comprehensive analysis of weekly and monthly reports. Crafted customized proposals, cost estimates, and contracts to meet client specifications and maintain compliance with internal pricing guidelines. Leveraged in-depth knowledge of Salesforce to record all business consultations. Coordinated detailed site inspections across New York City Convene properties as well as client appointments and client entertainment. Implemented and streamlined post-booking conversion email to send to client to drive substantial improvement in client feedback on NPS surveys.Highlights of key contributions:• Employed several initiatives to achieve 2019 Cumulative Production Goal of $1.3M.• Managed Sales Coordinator role from training to development, mentoring and performance evaluations.• Received excellent client feedback on NPS surveys for providing positive and seamless experiences.• Acquired in-depth knowledge of 14 Convene locations across Midtown East/West and Downtown Manhattan

Bethesda , Md, Us

298 rooms • 13,500 square feet of meeting space • AAA Five DiamondDirected end-to-end activities involved in catering events, including both social and corporate events with less than ten sleeping room nights. Optimized guest experiences by producing customized sales proposals, menu options, and cost estimates. Handled Catering Sales Coordinator interview process and designed Catering Sales Coordinator Manual comprised of all trainings and SOPs.Highlights of key contributions:• Achieved 2018 Catering Sales Team Cumulative Production Goal of $2.8M.• Performed detailed site inspections to accelerate sales and negotiations of contracts aimed at maximizing profitability.

Bethesda , Md, Us

Served as strategic partner to Director of Catering Sales and Catering Sales Manager. Led planning and execution of events booked within three or fewer business days. Participated in Catering Sales departmental Wildly Important Goal (WIG), achieving 2017 goal of increasing corporate revenue.Highlights of key contributions:• Served as key elected member of sales Employee Engagement Survey (EES) Panel to offer guidance to Sales Team to increase 2016 and 2017 EES scores.• Sold 23 events in 2017, totaling $189K in food, beverage, and room rental revenue along with $18K in guest room revenue.• Booked 19 events in 2016, attaining revenue of $55K in food, beverage, and room rental with $9K in guest room revenue• Acquired positive feedback and top scores on Meeting Planner/Employee Engagement Gallup surveys.

New York City, Ny, Us

909 rooms • 30,000 square feet of meeting space • AAA Four DiamondOversaw specific requests and amenities for all VIP guests, including celebrities and Royal families, ensuring complete satisfaction with guests’ accommodations. Led management of special event requests such as engagement proposals, birthday surprises, and other notable occasions. Interacted with VIP guests prior to arrival and departure, fostering strong professional relationships. Liaised with the in-room dining department to maintain smooth coordination of customized food and beverage services.Highlight of key contribution:• Increased revenue by upselling food and beverage services while responding to paid amenity inquiries

Steered all aspects of off-premise catering events, including weddings, social celebrations, and corporate events. I also managed all event inquiries for one exclusive venue along with event calendars and scheduling of weekly venue showings. Moreover, I developed and maintained strong local vendor partnerships to ensure seamless event execution. Highlights of key contributions:• Collaborated with Operations Team and Banquet Manager to staff events for maximum efficiency• Booked and conducted 40+ weddings and events, ranging from up to 250 guests per event, within a seven-month time frame • Maintained prompt communication and coordination with clients and vendors throughout event-planning processes

Bachelor Of Science, Sports/Entertainment/Event Management

Education record