Erin Lester 🍀 Email & Phone Number

Portland, Oregon, Us

Recruiting Technology Operations Management 👇🏼✔Strategize recruiting technology operations and recommend and implement key tools for our tech stack. ✔Configure systems, develop workflows, train staff, and manage technical support for SaaS recruiting software, including ATS / CRM (Bullhorn enterprise), Bullhorn back-office systems, ad hoc reporting, and VMS job automation. ✔Manage full product ownership for integrated third-party recruiting & sales tools such as ChameleonBI, TextUs, IKM TeckChek, ZoomInfo, LinkedIn Recruiter, Indeed, & Gorillaworks AI. ✔Analyze systems and processes to achieve effective results and minimize manual work. ✔Collaborate with departments including Recruiting, IT, Finance, Sales, HR, Marketing, and Operations. ✔Advocate improvements in user experience by gathering user stories, creating business cases, and recommending technical solutions.but wait...there's more 😮Marketing Operations Management 👇🏼✔Develop and execute internal and external marketing strategy, content production, and website management.✔Product management of marketing production tools.

Portland, Oregon, Us

**Role eliminated due to corporate restructuring.Strategized recruiting technology operations, recommended and implemented strategic tools for our tech stack. I configured systems, developed workflows, trained staff, and managed technical support, including ATS / CRM (Bullhorn enterprise version), back-office systems, reporting, and VMS job automation. I managed full product ownership for third-party recruiting & sales tools such as DaXtra, ChameleonBI, TextUs, IKM TeckChek, ZoomInfo, LinkedIn Recruiter, Monster, Dice, and Indeed. I analyzed systems and processes to achieve effective results and minimize manual work. I continuously collaborated with departments including Recruiting, IT, Finance, Sales, HR, Marketing, and Operations. I advocated improvements in user experience by gathering user stories, creating business cases, and recommending technical solutions. Led a small administrative operations team that delivered generalized support tasks.✔Scrutinized and applied integrated recruiting analytics tool for spearheading robust business intelligence to increase recruiting activity, real-time insight into teams' performance trends, job fill rates, generated revenue, and team leaderboards.✔Eradicated manual job application processing from third-party job boards and slashed internal staff weekly workload by 14 cumulative hours through system automation via vendor API.✔Improved recovery time of EEO data and production metrics from several hours to 5 minutes by writing functional specifications and partnering with a Cognos consultant to develop ad hoc reports.✔Established a communication process to expedite the reporting of technical issues with SaaS recruiting tools, Windows, computer equipment issues, etc.✔Facilitated 50-60 users and managed annual hiring data volumes of 4,500 jobs, 50,000+ applications with 100% increase from 2018, and 980 hires with 22.5% increase from 2018.👉🏼 Until 2022, oversaw recruitment and brand marketing operations and vendors.

Portland, Oregon, Us

I deployed various innovative recruiting technologies, such as Bullhorn ATS / CRM, DaXtra Search, InsightSquared, IKM TeckChek, IBM Kenexa, LinkedIn Recruiter, Indeed, Dice, Monster, Careerbuilder, Recruitics, Glassdoor, Pocket Recruiter to revitalize recruitment processes, while integrating back-office, onboarding, ad hoc reporting, and VMS job automation. Operated as a Senior Product Owner to formalize system configuration, data mapping, data flow-back consultation, functional specification creation, user testing, and validation, issue troubleshooting, process analysis, go-live planning, and adoption training. Developed the company's flagship marketing department and managed a small team of content strategy and production specialists.✔Modernized ATS / CRM SaaS technologies and simplified screening and selection of new tools by negotiating competitively priced service contracts.✔Successfully launched SaaS ATS, integrated back-office, onboarding, VMS job automation, ad hoc reporting, five ATS-integrated recruiting tools, website-ATS integration, and native mobile app for job seekers.✔Rehabilitated 10+ manual business processes into automated solutions, removing the requirements for external upkeep of spreadsheets/documents.✔Successfully scaled and managed onboarding, recruiting system training, follow-up training, and user support for 20 new internal employees in 2011. Prior hiring volumes averaged 2-3 staff per year.✔Supported between 60-70 users with effective management of upward-trending annual hiring data volumes of 1,650+ to 4,000+ jobs, 4,700+ to 25,000 applications, and 280 to 800 hires.👉🏼👉🏼Launched a marketing department from scratch and collaborated with a digital marketing agency to execute employer rebranding, new website development, customer personas, digital content strategies, email marketing campaigns, and Google Analytics to compute website performance, while selecting new vendors to deliver branded collateral and digital assets.

Portland, Oregon, Us

I managed data integrity in the ATS / CRM by maintaining the system through implementation of standard procedures, aimed at raising the performance level of recruiting staff. I assembled, trained, and led a three-member team of operational staff and ensured the provision of all the necessary tools and expertise for advancing their roles, while reviewing the performance for enabling continuous professional growth.✔Increased communication flow and ATS reliance across departments, allowing real-time visibility to hiring pipelines, while reducing email dependency.✔Devised new internal roles for boosting business growth by facilitating recruitment procedures and creating job descriptions, as well as delivering system and operational training for mentoring/coaching the personnel.✔Diminished the time-to-market delivery to hiring managers by refining recruiting operational processes for candidate submittals through optimization of resume formatting, documentation of client submittal requirements in the ATS, utilization of the ATS to signify readiness for submittal (in lieu of email), and installation of a final resume review process to ensure inclusion of all required details in accordance with client requirements.✔Expanded the visibility of open jobs by launching an initial presence of corporate social media channels.

Portland, Oregon, Us

I served as the ATS subject matter expert and product owner, while acting as a system administrator / user support manager. I orchestrated workflow designs, performed system configurations, drafted training plans, and provided user support along with extensive training sessions. I resolved system issues & maintained data standardization / integrity. I created user training content for the ATS and external recruitment marketing technology. I led a team of two talent sourcers & equipped them with candidate sourcing skills for attaining monthly performance metrics to deliver qualified candidates to the recruiting team. I coordinated with product vendors for optimizing functionality and product training for users and ensured the adherence to SLAs.✔Rapidly acquired wide-ranging knowledge of recruiting systems (legacy and new) and participated in an in-process implementation of MaxHire ATS / CRM, becoming a subject matter expert and product owner / liaison.✔Cooperated in MaxHire's automation for configuration, data mapping and migration, go-live, post-go-live functional testing, issue tracking and resolution, workflow development, training and adoption, and user support, eliminating manual processes, including analytics reporting, email tracking, resume upload, and client/candidate relationship management.✔Developed a structured process for talent sourcing by mentoring and coaching recruiter assistants in Boolean string creation, sourcing techniques, resume screening, phone interviewing, email communication, and strategic interaction with the recruiting team.✔Automated the process for tracing applicant sources, enabling an improved ROI analysis of recruiting tools, leading to successful negotiations for competitively priced product contracts and cost savings.✔Facilitated new website launch, employer rebranding, and optimized website copy, along with integration with the ATS to automate job applications and candidate source tracking.

Zurich, Ch

Accomplishments✔ Developed a tracking method to review top priority job openings and deliver weekly updates to technical and creative staffing vendors.✔ Refined new contractor onboarding presentation content to eliminate redundancy and deliver key procedures.✔ Grew utilization of Adecco's staff augmentation service by adding several new technology and creative managers. Researched department organizational structures, identified non-engaged managers and initiated relationships to educate managers on the benefits of temporary staff augmentation to support effectively completing project initiatives with specialized talent.ResponsibilitiesPerformed HR generalist and coordination tasks including management of applicant tracking system, resume screening, compensation and staffing vendor bill rate analysis and negotiation, employee relations management, new employee orientation and on-boarding, gathering and defining hiring requirements from client managers, staff augmentation and resource planning, job description development, light recruiting of creative talent on behalf of Adecco, measuring performance of staffing vendors, maintaining positive staffing vendor relationships and providing exceptional customer service to Nike's hiring managers.

Louisville, Ky, Us

Accomplishments✔ Developed a tracking and categorization system to analyze emergency room patient payment coverage (insured, uninsured, cash, hospital-subsidized)✔ In partnership with other executive assistants and executives, designed a documentation collection and tracking system for merger process and due diligence compliance processResponsibilities◾ Supported four hospital executives (COO, CNO, Medical Director and Executive Director). Ensured administrative duties of the office were executed to meet high expectations, and served as personal liaison for executives◾ Composed and edited professional documents, reports and executive meeting minutes, and maintained policies, procedures and confidential records.◾ Managed executive calendars, schedules, strategic meeting arrangements and travel◾ Worked on special projects as assigned, including a high-visibility due diligence process for the merger with another major hospital in the local area◾ System administrator for contract management database◾ Occasional resume screening and interview pre-screens of administrative personnel to support recruiting and hiring efforts

Hillsboro, Or, Us

◾ Sheriff’s Office: Oversight and management of two administrative support direct reports, maintained training documentation of patrol and corrections officers, conducted new recruit orientations on a monthly basis, collaborated with training leads to ensure deputies were meeting training requirements in a timely manner, ensured travel, conference fees and related arrangements were executed and documented in a timely manner, collaborated with department manager to ensure processes and procedures were in alignment with compliance measures, partnered with the accreditation project manager to gather documentation and update procedures to aid in achieving official accreditation credentials for operational standardization.◾ Housing Authority: General administrative duties, subsidized housing case management, delivered housing subsidy presentations to new clients via in-person group presentations, audited case files for accurate calculations and program compliance, maintained ongoing documentation of client interactions and subsidy renewals, collaborated with the housing inspection team to ensure program compliance was met by program participants.◾ Long Range Planning Department: Notified local citizens of upcoming meetings regarding proposed county ordinances, set up county commissioner public hearings and interagency meetings at county hearing room or off-site public venues, recorded and documented verbatim meeting minutes to be made available to internal staff and the public, organized files and records, fielding incoming calls for internal county planning staff, completed and supported special projects as assigned by county planning staff.

Milwaukee, Wisconsin, Us

Managed a full recruiting lifecycle desk including candidate sourcing, job matching, interviewing, performance reviews and client relationship management. Maintained ISO9000 standards.

Us

Based out of La Clínica del Valle and sponsored by Oregon Primary Care Association (OPCA), my project focused on increasing enrollment of children of local, low-income families in the Children's Health Insurance Program (CHIP). I connected with community members via grassroots efforts, home visits, public service events, migrant worker camps, and collaborated with leaders of public schools, healthcare providers, and nonprofits. My fluency in Spanish allowed me to connect with community members on a personal level to explain the program in detail. Parents were able to enroll their children for health insurance with confidence and a complete understanding of the program. During the year-long project, we more than doubled the enrollment numbers of qualified children in the program providing them easier access to free medical care.

Ma, Organizational Management

Ba, Spanish Language And Literature

Spanish Language And Literature

Diploma, Math/English/Spanish