- Lead initiative to analyze use of vendor application in an effort to consolidate instances and streamline contracts and costs- Managed design of a new application for 6000+ users under extremely condensed schedule of 9 months, built to replace a legacy system being retired after 15 years- Designed, communicated and documented functionality for majority of screens in the application, which involved months of facilitation and coordination with business analysts and end users.- Created content for and facilitated sessions of 20 including analysts, developers and management to solve immediate User concerns prior to implementation.- Trained 4 additional design resources directly, and an extended group of 20 on the application design to shorten the onboarding period and increase their productivity. - Designed and communicated change controls of additional scope, during the same timeline of initial scope.- Designed and communicated additional scope and change controls for follow-up to the implementation, within 2 months of the initial scope delivery.- Re-engaged to support 2 User Feedback initiatives to better understand user pain points and the most efficient way to resolve them.

- Served as project manager, business analyst and Scrum Master for an application replacement involving 2 development resources, over the course of 6 months when an application had to transition ownership and be rebuilt to meet Enterprise standards.- Served as project manager, business analyst and designer to implement 3 major modules of functionality within an existing application, including improved classification and reorganization of loan covenants, automated tracking of ratings triggers, and workflow and approvals for deal authorization. - As the effort progressed, also served as Scrum Master to manage workload of 4 development resources, performed QA testing as needed, and directed UAT resources through testing. - Spearheaded the use of Confluence (specifically Balsalmiq wireframes) and JIRA to expedite requirements gathering and design with business users, and streamline development and testing processes. - Designed a custom JIRA schema for 5 projects instances, to ensure consistent usage for resources and tracking for management across the portfolio.- Completed analysis and requirements for an application replacement involving 3 development resources, over the course of 2 months when a Contractor departed abruptly.- Coordinated the testing and implementation planning for a database restructuring project, including 3 development resources and 3 UAT resources.

- Managed testing activities during an application upgrade; which involved regular communication with Enterprise PMO, Business partners, Technology and Quality Assurance.- Served as team liaison for 2 enterprise projects that involved regular interaction with Enterprise PMO, Business partners, Technology and Quality Assurance.- Managed documentation of 7 application security plans, which required coordination with Information Security and Infrastructure teams.- Created training plan/ documentation and daily reporting process for the team Ticketing System, to help Business partners and Technology management understand the true volume of Support requests.

- Implemented new, repeatable procedures for a quarterly release structure that increase collaboration and quality across 8 applications within the department.- Facilitated weekly sessions with management and teams that discussed project status and issues.- Managed quarterly deployments of 10-15 projects including communication with and documentation for management, business partners and project teams.- Lead a 3 phased application upgrade over the course of 9 months with an experienced team of 5 to modernize the Deposits foundation and capabilities.

- Lead a highly experienced team to convert 6 million accounts accurately by creatively identifying solutions for previously unknown risks that would cause serious impact to millions of customers if realized.- Managed a two-fold, corporation wide initiative to analyze duplicate account numbers between banks and alleviate processing errors that would negatively impact the customer.Lead a team of 8 to identify, test and implement system changes that would prevent new duplicate numbers from being generated, controlling the current situation.- Created and facilitated a repeatable process for 9 resources to correctly categorize existing duplicate account numbers, minimizing the impact of the future situation.- Lead a team of 15 through automation of the conversion of high wealth accounts and consolidated 12 hours of data entry into a 20 minute program with guaranteed accuracy.- Prioritized workloads for 10 senior level resources to deliver results against challenging deadlines.

- Completed four 6-month rotations throughout the bank in various leadership roles (listed above) to learn how each department operated individually while still needing the others to succeed.- Co-lead and collaborated with a team of 14 on a process improvement project that detailed the inputs and outputs of 14 operational departments, the deadlines they were accountable for and how they interacted.- Worked within a sub-team of 3 to document processes in 3 operational areas and determine where departmental cross-impacts existed- Completed the project within 4 months in an effort to immediately increase effectiveness of on-boarding, decrease training time and maximize inter/intra-department efficiencies.- Attended multiple training opportunities including Leadership Conferences, Ethics Conferences, Teambuilding & Exploration sessions and Community Service activities.

- Co-lead and analyzed a major strategic initiative that involved consolidation of 3 processing locations, relocation of approximately 20 employees and streamlining of 60 processes in order to cut operating costs and improve efficiency.- Communicated with senior management weekly and at major milestones to identify short term successes and remove barriers to success.- Part of an analyst team of 4 to document 60 processes and complete qualitative and quantitative analysis to determine Best Practices, efficiencies and cost benefits.

- Directly supervised an experienced team of 8 through nightly responsibilities, against demanding deadlines by managing the work flow and eliminating obstacles.- Indirectly supervised a team of 100 and influenced them to meet or beat nightly operational deadlines, improve output quality and repair department reputation.- Periodically implemented streamlined, repeatable procedures to increase efficiency and better align the team with the bank's quality measures.- Communicated nightly with management and downstream/external teams to review complications and delays that may cause customer impact.

- Coordinated implementation details for 30 projects across 5 major applications including facilitation of interactive meetings to discuss risk mitigation plans and organizational readiness with senior management.- Created reusable documentation and repeatable processes to be used for future implementation leads to shorten the learning curve and increase future efficiency.- Translated written and verbal ideas into visual mediums that successfully relayed difficult concepts to all levels of staff including a team outreach initiative that held staff accountable for service and performance.- Worked with senior management on select initiatives which developed communication, presentation and collaboration skills at an advanced pace while exercising strategic thinking capabilities.

Input data quickly and accurately for a company-wide route visualization program including analysis of past and current data to ensure integrity and consistency.

with 3 other interns to convert 350,000 pages of confidential associate files to electronic form in 7 weeks according to legal guidelines.