Business Owner
Current
Future Focused Consulting
May 2021 - Present
AeroLeads people directory · profile
Erin Brown Email & Phone Number
Insurance Innovation | Customer Experience | Operations | InsurTech | Future of Insurance
at
ReSource Pro
1 work email found
@leadconnext.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Insurance Innovation | Customer Experience | Operations | InsurTech | Future of Insurance
Location
Chicago, Illinois, United States
Company size
Who is Erin Brown? Overview
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Quick answer
Erin Brown is listed as Insurance Innovation | Customer Experience | Operations | InsurTech | Future of Insurance at ReSource Pro, a with 885 employees, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at leadconnext.com and a matched LinkedIn profile for Erin Brown.
Erin Brown previously worked as Business Owner at Future Focused Consulting and Research Consultant at Resource Pro. Erin Brown holds Bachelor Of Arts - Ba, Political Science & Psychology from Indiana University Bloomington.
Company email context
Email format at ReSource Pro
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{first}_{last}@leadconnext.com
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Profile bio
About Erin Brown
As an experienced customer experience and operations leader, I specialize in helping P&C insurance organizations (retail agencies, carriers, and insurtechs) enhance and optimize the experience they provide to their customers, users, and employees.My background spans over 15 years in the insurance and professional services industries, including client-facing account management roles, customer service and operations leadership, and consulting. As the Client Services Director of the construction and real estate practice at Assurance (now MMA), I led a team of 40+ account managers and client service representatives. In this role, I was responsible for driving customer experience improvements, streamlining team operations, developing employees, and delivering annual revenue growth of 12-15%.After transitioning from the corporate world, I founded a leadership development platform called Lead Connext, where I empowered emerging and mid-level managers to connect and grow through peer groups, online training, digital resources, and community. This entrepreneurial experience gave me a unique perspective on the evolving challenges facing the insurance industry and its workforce.Now, at Future Focused Consulting, I leverage my diverse background to partner with clients looking to elevate and optimize the experiences they provide. We live in an "experience economy" where the value and differentiation you offer extends well beyond your core product or service - it's defined by the holistic experience you deliver to your customers, users, and employees.This is especially critical in an era of rapid technological advancements, where customer and employee expectations are constantly evolving. By integrating business strategy, customer-centric design, and technology, I help organizations enhance the experiences they offer. Whether you're looking to transform your customer experience, streamline internal processes, or empower your workforce, I'm here to provide the insights and solutions to future-proof your business while keeping people at the heart of your operations.
Listed skills include Property And Casualty Insurance, Account Management, Workers Compensation, Liability, and 12 others.
Current workplace
Erin Brown's current company
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Resource Pro
7 roles
Erin Brown work experience
A career timeline built from the work history available for this profile.
Research Consultant
Current
May 2021 - Present
Founder & Ceo
Lead Connext
Lead Connext was a leadership community platform and marketplace for emerging, first-time and mid-level leaders. Through our platform, we enabled these leaders to connect and grow through shared experience and increase the accessibility of personalized development resources.
Sep 2019 - Dec 2022
Client Services Director
* Lead client service division of Assurance's Construction & Real Estate Practice inclusive of 40+ account managers and client service representatives* Increased team's client retention rate to 96%* Oversaw team revenue growth of 12-15% per year * Designed & implemented a monthly team education program that was rolled out departmentally * Retained 100% of Construction service staff in final 14 months in the role * Maintained staff operating ratio at or below goal while ensuring exemplary customer service * Launched new staff meeting format to increase engagement & effectiveness * Mentored and developed service and supervisory staff through training, coaching, goal setting and regular 1:1s * Oversaw execution of Assurance's construction & real estate service platform * Identified operational inefficiencies, created solutions and managed change management & implementation process * Conducted staff workload analyses and allocated accounts accordingly * Proactively recruited, hired and on-boarded new employees* Led operational projects at the team and departmental level
Sep 2014 - Oct 2018
Account Manager/Supervisor
Jun 2013 - Sep 2014
Commercial Lines Account Manager
*Conduct coverage analysis of existing and renewal insurance programs*Identify gaps in coverage and offer both insurance and risk management solutions*Oversee the marketing of new and renewal business*Present renewal terms to insured *Manage the client relationship to ensure execution of service deliverables *Conduct carrier negotiations with regards to both coverage offerings and price
Jan 2012 - Jun 2013
Associate Account Manager
*Overseeing/handling the day-to-day servicing of accounts*Pre-renewal information gathering*Renewal preparation and carrier negotiations on incumbent renewals*Presenting & reviewing renewal and new business proposals*Answering coverage questions*Issuing certificates of insurance*Requesting & processing policy changes*Policy Review
Feb 2007 - Jan 2012
Team & coworkers
Colleagues at ReSource Pro
Other employees you can reach at resourcepro.com. View company contacts for 885 employees →
DM
Dayeeta Mukherjee
Colleague at Resource ProBengaluru, Karnataka, India
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PK
Pavan Kumar B S
Colleague at Resource ProBengaluru, Karnataka, India
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AS
Adithya Sharma
Colleague at Resource ProBengaluru, Karnataka, India
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SG
Saritha G Undefined
Colleague at Resource ProBengaluru, Karnataka, India
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RK
Ravish K N
Colleague at Resource ProBengaluru, Karnataka, India
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AS
Antara Saha
Colleague at Resource ProBengaluru, Karnataka, India
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MK
Manoj Kumar A
Colleague at Resource ProBangalore Urban, Karnataka, India
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TS
Thamarai Selvan
Colleague at Resource ProTirunelveli, Tamil Nadu, India
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FS
Frank Sun
Colleague at Resource ProQingdao, Shandong, China
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AK
Akash K S
Colleague at Resource ProBengaluru, Karnataka, India
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Dayeeta Mukherjee
Colleague at Resource ProBengaluru, Karnataka, India
View →
PK
Pavan Kumar B S
Colleague at Resource ProBengaluru, Karnataka, India
View →
AS
Adithya Sharma
Colleague at Resource ProBengaluru, Karnataka, India
View →
SG
Saritha G Undefined
Colleague at Resource ProBengaluru, Karnataka, India
View →
RK
Ravish K N
Colleague at Resource ProBengaluru, Karnataka, India
View →
AS
Antara Saha
Colleague at Resource ProBengaluru, Karnataka, India
View →
MK
Manoj Kumar A
Colleague at Resource ProBangalore Urban, Karnataka, India
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TS
Thamarai Selvan
Colleague at Resource ProTirunelveli, Tamil Nadu, India
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FS
Frank Sun
Colleague at Resource ProQingdao, Shandong, China
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AK
Akash K S
Colleague at Resource ProBengaluru, Karnataka, India
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4 education records
Erin Brown education
Bachelor Of Arts - Ba, Political Science & Psychology
Summer '19 Chicago Graduate, Entrepreneurship/Entrepreneurial Studies
Certificate, Entrepreneurship/Entrepreneurial Studies
Google Ux Design By Google On Coursera, Ux Design
FAQ
Frequently asked questions about Erin Brown
Quick answers generated from the profile data available on this page.
What company does Erin Brown work for?
Erin Brown works for ReSource Pro.
What is Erin Brown's role at ReSource Pro?
Erin Brown is listed as Insurance Innovation | Customer Experience | Operations | InsurTech | Future of Insurance at ReSource Pro.
What is Erin Brown's email address?
AeroLeads has found 1 work email signal at @leadconnext.com for Erin Brown at ReSource Pro.
Where is Erin Brown based?
Erin Brown is based in Chicago, Illinois, United States while working with ReSource Pro.
What companies has Erin Brown worked for?
Erin Brown has worked for Future Focused Consulting, Resource Pro, Lead Connext, Assurance, and Hub International.
Who are Erin Brown's colleagues at ReSource Pro?
Erin Brown's colleagues at ReSource Pro include Dayeeta Mukherjee, Pavan Kumar B S, Adithya Sharma, Saritha G Undefined, and Ravish K N.
How can I contact Erin Brown?
You can use AeroLeads to view verified contact signals for Erin Brown at ReSource Pro, including work email, phone, and LinkedIn data when available.
What schools did Erin Brown attend?
Erin Brown holds Bachelor Of Arts - Ba, Political Science & Psychology from Indiana University Bloomington.
What skills is Erin Brown known for?
Erin Brown is listed with skills including Property And Casualty Insurance, Account Management, Workers Compensation, Liability, Legal Liability, Commercial Insurance, Casualty, and Employment Practices Liability.
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