Erin Macdonough Email & Phone Number

Reading, Massachusetts, United States

Provides executive-level administrative, operational, and technical support to the Director of E&O, the General Line Foreman Operations, and General Manager in support of the E&O division and RMLD other RMLD senior management. Working as part of the E&O administrative team will provide backup as needed to the Operational Technical Assistants and Executive Assistant.

Assist with all aspects within the Sales Support Department including processing quotes, proposals, bids, agreements, and correspondence, for assigned Districts (10 - 15 sales representatives in the district). Complete customer online Questionnaires/Surveys, New Vendor Information, Pre-Qualification Forms, Supplier Application Forms, etc. Provide administrative support to Senior Management Team and sales/service team. Weekly review of Sales Support Inbox for bid requests, amendments, award notices, purchase orders, COI requests, website inquiries, and vendor/supplier requests.

Billerica, Ma

Respond to all incoming commercial swimming pool customer service requests made through the phone, email, or website requests. Maintain the company's customer relationship management (CRM) system for all commercial clients. Provide technical support for commercial swimming pools over the phone. Responsible for scheduling technicians and salesmen, throughout the New England area, for services and deliveries depending on facility requests. Maintain department’s account receivable reports for all commercial accounts. Responsible for scheduling technicians and salesmen, throughout the New England area, for services and deliveries depending on facility requests. Maintain department’s account receivable reports for all commercial accounts.

Hire, train and supervise all staff, including lifeguards, swim instructors, and water fitness staff.Appropriately schedule staff to ensure coverage for 100 operations hours per week. Effectivelymanage and promote, through digital and print, a department with an annual program revenue of$400,000. Create new department programming to ensure maximum profit for the department.

Manage all facility programming, including the registration and evaluation of all program participants.Update our internal database and online program registration to maintain accurate programmingrecords and information. Spearhead departmental improvements utilizing our internal databasesoftware. Incorporate growing trends within the aquatic industry to create and implementinteresting new programs, evaluate current classes for effectiveness and engagement, and altercourse content accordingly.

Create and implement interest-based aquatic programming geared toward both youth and adults.Coordinated with aquatics staff and supervisors to ensure a safe and enjoyable environment for allguests.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, Sociology