Erin Mackenzie Email and Phone Number
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As a passionate professional specializing in digital transformation and customer success, I'm dedicated to leading teams towards achieving outstanding results. My approach is rooted in servant leadership, with a strong focus on creating exceptional customer experiences. I excel in dynamic environments, driving change and innovating to enhance business processes.Outside the office, my family is my greatest joy and source of inspiration. Our adventures exploring new places and cultures not only strengthen our bond, but expand my worldview, enriching my professional approach. Balancing a fulfilling career with a rich personal life is what keeps me motivated and inspired.My professional ethos is built around several key pillars:Strategic Execution | Entrepreneurial Agility | Leadership Excellence | Change Catalyst | Customer Obsession | Simplicity in Execution | Data-Driven Creativity
Lam Research
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Director, Digital Transformation | Customer Support Business GroupLam Research Nov 2022 - PresentFremont, Ca, UsI'm excited to lead as Director of Digital Transformation for our Services within the Customer Service Business Group. Here, innovation and precision drive the creation of technology that's on the forefront of the industry. My role is pivotal in driving the digital evolution of Lam Research, where I focus on transforming business processes and accelerating technological adoption to scale the company for unprecedented growth in the semiconductor sector.Key responsibilities include:- Spearheading the digital transformation to enhance operational efficiency, providing superior tools and data to employees.- Leading transformation projects in collaboration with cross-functional teams, business units, and external partners.- Promoting cultural change, emphasizing continuous improvement and process streamlining.- Developing digital tools to improve process efficiency and connectivity.- Exploring new business models to generate additional revenue streams and increase customer value.- Overseeing the accuracy and completion of work products, including financial analysis and budgeting for transformation initiatives.- Contributing to team problem-solving and program finance management, with a focus on business transformation in large manufacturing or capital equipment contexts.This role allows me to blend my passion for technology with my expertise in digital transformation, driving significant impact in both the company and the wider industry.
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Director, Customer Experience, Cx Cloud , Insights & InnovationCisco Dec 2020 - Jan 2023San Jose, Ca, UsI am responsible for defining and leading the strategy & execution of our customer success motion for our global Customer Insights Manager team. This team leads the adoption of CX Cloud, a Cisco SaaS product that functions as the digital gateway to access Cisco (and our partners') expertise, best practices, and insights. -
Cisco Customer Success ExecutiveCisco Jan 2019 - Dec 2020San Jose, Ca, UsI partner with customers to drive transformation, reduce time to value, and accelerate growth. My goal is to ensure customers achieve the desired business outcomes from their Cisco investments , while consistently having the best possible experience with our technology.
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Americas Customer Success Chief Of StaffCisco Jul 2017 - Dec 2018San Jose, Ca, Us
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Workforce Experience Practice Advisor, Digital Transformation GroupCisco Nov 2016 - Jul 2017San Jose, Ca, UsPartnering with progressive organizations to deliver state-of-the-art technology solutions that empower today’s workforce to do incredible things. By reimagining how work gets done, we can accelerate innovation, empower better decision-making and create a sustainable competitive advantage. Happy employees = Happy customers = Happy bottom line.
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Director Of Business TransformationStatera, Inc. Jun 2014 - Oct 2016Greenwood Village, Colorado, UsDirector, Business Transformation • Design change management strategy, plan, and execution for large PeopleSoft 9.2 Financials upgrade impacting over 6,000 users• Utilize data-driven methodologies to design strategy and roadmap• Lead change enablement teams that drive the execution of solutions to enable strategic, business, and technological change within customer organizations• Build trusted advisor relationships with executive teams to ensure alignment, maintain consistency, and maximize customer success• Develop key performance indicators and evaluation criteria for measuring effectiveness of change enablement activities -
Principal | Managing Director, Customer SuccessE-Inc. Jul 2004 - Jun 2014UsSelf-driven, entrepreneur with ten years of consulting success managing complex projects on both national and international scale. Strong concentration in designing, managing, and executing technical training programs for Fortune 500 companies. Keen ability to drive user-centered, client-driven training initiatives through all project phases from discovery to evaluation. -
Principal ConsultantInfosys Consulting, Inc. Sep 2011 - Dec 2012Bangalore, InClient service organizational change management & Salesforce.com subject matter expert responsible for developing a strategic point-of-view for telematics planning, development, and operations. Responsible for defining opportunities to enhance organizational alignment and clarify governance in strategic decision-making to facilitate goal attainment, market entry, competitive advantage, increased market share, and alignment with customer needs. Provide overall project management necessary to deliver a quality solution that meets the client's business requirements, and responsible for delivering world-class practices and processes to those clients. -
National Account ExecutiveGlobal Knowledge Nov 2006 - Nov 2007Cary, Nc, Us•Responsible for selling strategic technical learning solutions to organizations to help drive improved performance.•Develop and maintain client relationships at senior management levels•Prepare written proposals; deliver oral presentations to customers and stakeholders•Set and execute strategic account plans -
Account ManagerYankelovich Feb 2003 - Jun 2004• Account manager for the inaugural Multicultural Marketing Study. • Contributed to writing annual management summary including presentations generating over $1.5 million in sales.• Managed client relationships and generated impactful implications for thirteen Fortune 100 and Fortune 500 companies.• Represented firm as a key presenter for 2003 SRI Hispanic Boom Conference. • Developed marketing collateral for internal sales force and trained sales team on inaugural product.• Trained clients on all technical marketing applications including E-Tabs and Quanvert.
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ConsultantAccenture Jan 1999 - Jan 2002Dublin 2, Ie• Designed and implemented point-of-sale product catalog, and product configurator within the Siebel eCommunications vertical for wireless products and services• Provided internal training, and client training for determining business processes needed for successful implementation• Trained internal team and client end users on Siebel Product Configurator• Developed client functional and technical designs for customized solutions• Coordinated with design team to ensure system flow-through and successful interfacing between systems• Developed numerous software demonstrations and client conferences to ensure requirements were met, and CRM solutions were accepted and successful• Worked with User Administration Testing to help expedite system production and successful implementation
Erin Mackenzie Skills
Erin Mackenzie Education Details
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North Carolina State UniversityMarketing
Frequently Asked Questions about Erin Mackenzie
What company does Erin Mackenzie work for?
Erin Mackenzie works for Lam Research
What is Erin Mackenzie's role at the current company?
Erin Mackenzie's current role is Experienced leader adept at steering teams through uncertainty and fostering a culture of innovation and customer-centricity. Committed to driving growth and transformation in dynamic business environments.
What is Erin Mackenzie's email address?
Erin Mackenzie's email address is er****@****sco.com
What is Erin Mackenzie's direct phone number?
Erin Mackenzie's direct phone number is +172034*****
What schools did Erin Mackenzie attend?
Erin Mackenzie attended North Carolina State University.
What are some of Erin Mackenzie's interests?
Erin Mackenzie has interest in Professional Networking, Children, Education, Sfa/crm Strategy And Planning, Enterprise Training Solutions, Science And Technology.
What skills is Erin Mackenzie known for?
Erin Mackenzie has skills like Program Management, Training, Change Management, Cross Functional Team Leadership, Leadership, Management, Project Management, Strategy, Consulting, Crm, Salesforce.com, Business Process.
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