Erin Hill Email & Phone Number

Portland, Or, Us

Portland, Oregon, Us

San Francisco, Ca, Us

Portland, Or, Us

San Francisco, Ca, Us

Portland, Or, Us

Tualatin, Or, Us

Led a team of associates to meet and exceed all client expectations while providing enthusiastic and pro-active service to assigned clients and their customers. Key Results:- Led a team of associates to meet and exceed all customer service expectations including order processing & fulfillment expectations, inbound calls meeting all customer expectations, and resolving customer escalations.- Served as the primary point of contact for assigned clients, provided pro-active service to clients, responded to client's inquiries and needs, and troubleshot internal performance issues.- Led solution development and implemented process improvements that allowed our business to meet client and customer expectations - Created reporting to identify problems and opportunities for improved performance.- Implemented practices to improve employee retention including regular team meetings and coaching & development.- Created and implemented Attendance Policy as an addendum to the Employee Handbook.- Wrote job descriptions, created and managed job postings on a variety of platforms. - Reviewed resumes and conducted on-site interviews.

Supported Human Resources team with responsibilities spanning the life cycle of the hiring processKey Results:- Collaborated with hiring Managers and Human Resources team to understand open positions and hiring needs.- Created and managed job postings on a variety of platforms.- Reviewed resumes, conducted phone interviews, completed reference checks, and coordinated on-site interviews.- Prepared offer letters and on-boarding paperwork.

Portland, Oregon, Us

Led a team of Account Service Representatives to meet and exceed all order fulfillment, account management, and customer service goals to ensure maximum profitability and growth. Joined the Talent Acquisition Team on a Stretch Assignment; responsibilities included resume reviewing, conducting on-site and phone interviews, collaborating with hiring managers, salary negotiations, and creating offer letters. Key Results:- Led a team of Account Services Representatives to exceed all customer expectations and ensure that all orders are managed, processed, and released in critical time and in adherence to customer’s logistical requirements and order fulfillment rates.- Used data analysis to identify problems in order status and to identify opportunities for improved performance.- Analyzed order management process and make recommendations on process improvements.- Onboard, coached, and served as a Mentor to Account Services Representatives including creating onboarding materials and training schedules for new employees.- Hiring Manager for team of ASRs partnering with Talent Acquisition team to identify and hire candidates.- Selected to be a member of the Train the Trainer network, an expansion of the Learning and Development team to facilitate personal and professional development workshops offered to employees.

Cupertino, California, Us

As the People Manager, responsible for all in-store human resources functions including recruiting, hiring, onboarding, training, performance management, payroll, benefits, LOAs, separations and employee relations for a store of 100 employees Key Results:- Established reputation for successfully identifying training requirements and conducting annual job performance reviews to ensure operational excellence.- Entrusted with the considerable task of payroll management, processing worker’s compensation claims and managing employee relations.- Strategically contributed to overall revenue growth with a keen focus on market-wide collaboration.- Organized and led market-wide hiring events for 3 Portland area Apple stores; actively recruiting new talent. - Chosen to manage all internal transfers and job requisitions; receiving accolades for a highly successful performance.

New York, Ny, Us

Led recruiting and community outreach efforts in partnership with, and to grow, volunteer teams throughout the Western United States Key Results: - Commended for developing strategic relationships with communities and schools. - Orchestrated the recruiting of new AFS schools and host families to support student needs - Traveled to community events, college fairs, teacher conferences and city meetings across the Western United States to successfully recruit student, new volunteers, and host families- Selected to be a Super User for rollout of new CRM platform.

Seattle, Wa, Us

Oversaw store operations, drove financial success, and built a great team to ensure the Starbucks experience was delivered to all customers Key Results: - Earned Customer Service Award for outstanding performance and contributions- Ensured overall compliance with Labor Laws, Health Department Regulations, OSHA and Worker’s Compensation- Achieved multi-million dollar sales growth, consistently exceeding year over year growth expectations - Directed and led remote training center operations for entire district, including leading new employee orientation and ongoing trainings and development workshops- Selected to be Recruiting Ambassador for 13 store district- Managed 1,000 customers daily with a keen focus on providing exceptional customer service

Ba, International Relations

Certificate, Human Resources Management

Casa De Las Americas, Havana, Cuba

El Libertador, Merida, Venezuela