Erin Murray Email and Phone Number

- Since the onset of the Covid-19 pandemic, I have been deployed as management support in 5 various divisions of the Duke Stores system which has allowed me the opportunity to help streamline the supply chain operations in these divisions- Oversee all assigned operational, merchandising, personnel, and customer service activities of the Nike branded Team Store- Manage a staff of 50, comprised of department coordinators, student workers, and concessions volunteers- Assist with interviewing and hiring student applicants and training all new hires, which includes discussing proper time-reporting, customer service expectations, and teaching end of night closing procedures and money depositing- Coordinate, supply, and execute all duties responsible for operating merchandise concessions during Duke University sporting events (men's basketball, women's basketball, football, and softball)- Compile data for game night report for Director of Retail and Licensing, includes game trends, sales breakdown by location, and yearly comparisons- Maintain store supplies, includes ordering bags, requesting deposit paperwork and bags from Cashier's office, and requesting change requests weekly- Represent retail department at athletics operational meetings- Monitor product stock requirements and assist with purchasing orders to exceed daily and yearly sales targets; increased fiscal year sales by 16% in 2018-2019 from previous year’s sales- Operate merchandise booths during NCAA sanctioned tournament events, coordinate with NCAA representatives with receiving of product, filing end-of-game sales and trends reports, and shipping product to next tournament location- Collaborate with Nike merchandising representatives regarding store needs and merchandise displays- Execute necessary inventory and sales reports for Duke Stores Assistant General Manager- Assist other Duke Stores departments with staffing needs, product replenishment, and customer inquires

- Promote the Raleigh Brewing Company brand throughout the Triangle at local samplings, taproom events, and festivals

- Assist Director of Merchandise with yearly buying decisions- Increased department’s per cap sales each season, reached Top 10 in NHL reports for most change in per cap sales from February 2017 to February 2018 - Implemented a new t-shirt cubicle that increased player t-shirt sales by 83% from the 2015-16 season to the 2016-17 season- Worked alongside Graphic Design and Marketing departments to launch CarolinaProShop.com - Coordinate vendor meetings throughout the year and maintain strong relationships with them, including hosting several during games - Research new vendors to increase our non-licensee lines carried in the store, in turn bringing new products to customers and increasing overall sales numbers - Receive products into POS System, set pricing, verify counts, move product to locations, and completing transfers within system for end of year inventory- Warehouse management and knowledge of products and their location throughout arena- Sought out new jersey customizers to decrease cost and cut production time issues from previous customizers; led to an increase in stitched/heat sealed jersey sales from 2016-17 to 2017-18 seasons - Coordinated with Media Relations/Team Services department to fulfill player and family retail orders- Manage all part-time daytime and event staff, including interviewing, hiring, managing payroll, and scheduling- Work with Marketing on the promotion of new or highlighted products to increase foot traffic and phone orders during daytime hours; coordinate all Item of the Game products for game nights- Research counterparts’ products and sales methods regularly - Manage all concert/outside event merchandise sales; work with outside tour managers on consignment deals and settlement processes after the show - Assisted other departments by volunteering services during various events, such as Skate with the Canes program and Cool School Trip which brought 10,000 Wake County children to PNC Arena for a Hurricanes practice

- Operated the team store during daytime hours, games, and concerts, includes working 2014 NCAA Basketball Regional Championship- Responsible for all end of day reporting and credit card processing- Assisted customers throughout the store to ensure a positive experience, includes demonstrating knowledge of products and the sport of hockey in general- Designed North End Jersey Store during a remodel in partnership with Reebok, included devising new ways to organize jersey nameplates for jersey personalization and increase revenue from that specific store- Implemented and marketed various sales throughout the season to increase foot traffic and overall sales numbers- Experience using Quest point of sale operating system

- Supervised Intramural games, Club practices, and facilities, acting as the first responder - Handled ejection, injury, and ineligibility paperwork and managed participants and conflicts- Managed over 150 participants and 30 officials and scorekeepers during shifts - Certified in CPR, First Aid, and AED

- Supervised day-to-day merchandise operations, includes receiving, stocking, pricing, and labeling- Assisted with time-card management within HR system- Managed and submitted grants and working papers of minors employed by the team- Designed displays and team store layout to ensure customer flow and executed new marketing strategies- Organized kid’s club program, including designing printed newsletters and online activity pages, planning a member recognition night, and organizing a reading program for members with player appearances- Closed out credit card sales and secured cash deposits each night - Supported other departments to make sure all work was completed before game days- Managed online team store, fulfilled orders on a timely manner, and conducted phone conferences with MiLB and counterparts regarding ways to change the online store format- Acted as primary contact for all customer service inquiries via the webstore platform, phone, email, and in person - Developed more than 10 new products - Increased team store sales- Maintained all purchasing orders and the overall department budget for the season - Supervised a seasonal staff- Experience using Quickbooks point of sale operating system