Co-Owner and operator of an award winning event cinematography company. Duties include:• Highly skilled at setting clear business goals, such as booking quota month to month to meet financial goals, target marketing to bring in new clients every quarter, and strategies to make processes better for both clients and employees• Clear communication between Clients and teams, and translating their needs to deliver precisely what they need. As well as educating and managing teams that are included on projects to help deliver a high level of service expected by the company.• Research current trends in tech and marketing for up-to-date maintenance on equipment, from Client Management Systems, OS and iOS updates, Tech equipment (such as computers, camera equipment, etc), and Social Media marketing techniques with major platforms such as Facebook and Instagram.• Coordinate, setup and maintain schedules and timelines/deadlines for projects from start to finish. Duties include scheduling calls with clients to discover their wants and needs, communicating through written platforms (emails, texts, etc.), manage expectations, finding and researching solutions, and communicating with other team members/vendors to create a consistent and cohesive experience.• Providing exceptional customer service by walking the client’s through the entirety of the pre and post booking process, planning stages, event day (actual filming), post production, and final delivery of services. Reviews left by clients average 4.5-5 stars across Google and event platforms.• Collaborate with external teams and vendors to provide an exceptional experience, and communicate effectively to plan strategies for filming during event days. Also includes collaborating with employees and hired help to coach effective filming techniques, coordinating timelines with them to ensure the right people are in the right place at the correct time.

Over 5 years of excellent customer service experience, having an average 94% in customer NPS within the Apple Retail Store.• Was both an internal and external Trainer that facilitated trainings for new products & software for clients, new training direct from Apple Corporate, and new hire on-boarding CORE training. • Developed and implemented new educational procedures for company wide initiates direct from Apple Corporate. Especially crucial for new hire development and new product launch materials that are released within a moments notice. Was part of the ISGT experience (Phase VIII). • Able to report to direct reports, such as leadership teams, to present goals and research to help ensure teams work effectively and perform at their best. When teams know individual strengths, they can operate at an incredibly high level.• Scheduling - Ability to use scheduling systems to schedule team member shifts, and plan their duties for their workdays. Scheduling duties included researching tech appointment trends to efficiently staff Mac and iOS technicians, identify peak trends in the day so team members are staffed adequately, and report schedule completion timeline to leadership. Also planned and coordinated training times for teams to be up-to-date with any mandatory or voluntary training• Superior ability to simultaneously manage numerous responsibilities, while meeting expected performance standards and maintaining quality customer service• A hands-on team member and critical thinker who can quickly learn, adapt, embrace, and comprehend product/software similarities and differences and translate this easily for both clients and employees.