Erin Mcmackin Ott Email & Phone Number

Mcclellan Park, Ca, Us

San Diego, Ca, Us

-Built the ITOM practice from scratch as part of a 3-4 person leadership team; in less than three years, our team earned the highest CSAT (customer satisfaction) score for all ITOM partner practices with the second highest number of deployments according to the 2023/2024 ServiceNow official partner audit-Lead a team of experts to mature and grow the ITOM practice through creation of standards, procedures, and artifacts-Design and execute ITOM implementations, including CMDB and Discovery health assessments, remediation, and multi-phase greenfield deployments-Provide expertise and guidance to a wide range of customers, including federal and state governmental organizations, medical care providers, financial institutions, and global recruiting companies-Write and execute implementation stories-Create technical design documentation, implementation plans, and more to assist adoption and ongoing management of the work we deploy

San Diego, Ca, Us

Perrysburg, Ohio, Us

-ServiceNow Knowledge conference 2019 speaker: “Making AppDev approachable with Item Designer”-Responsible for the design, enhancement, and maintenance of many of our most high-profile applications-Manage 15-25 active enhancements and defects in various stages of development at any given time-Work with the business to find the best solutions for their IT needs within the Application Development team; train new analysts-Provide technical direction to the Developers, including workflow design and acceptance criteria; perform testing-Perform basic system administration and development on the ServiceNow platform as needed-Led the expansion of global digital signage to 50 units in every region of our operations, including a proof-of-concept in our plants to monitor blank temperature, leading to a safer work environment and better-quality bottles-Supervised a full-time Intern in the day-to-day maintenance of the signage software and hardware

Perrysburg, Ohio, Us

-Created and executed strategies to improve the internal and external websites, and internal social media -Supported the CEO and other top leaders with strategic communications and planned events, including global town halls, a “Breakfast with Leaders” series, and quarterly earnings calls with investors -Partnered with a cross-functional team on communications with our community partner, The Toledo Zoo and Aquarium; presented the benefits of glass to zoo employees and visitors; create messaging that appears on both static and changing displays in the aquarium

Perrysburg, Ohio, Us

-Worked with cross-functional teams on projects including introduction of a Red Cross microsite, implementation of upgraded version of Ektron web platform, and transition from Lotus Notes email to Microsoft Outlook-Contributed to stories and content on company’s internal website; maintained corporate and Perrysburg location emails-Coordinated monthly employee engagement event with top company leaders; aided in coordination of external and internal events

New York, Ny, Us

-Participated in a full-time immersive web development course, completing in-class projects and personal projects focused on real-world applications of web development principles, tools and best practices.-Developed a portfolio of individually and collaboratively focused in-class projects

-Helped others achieve happiness through movement-Developed creative class plans to keep clients inspired and energized-Taught with a balance of verbal and nonverbal cues to motivate clients and ensure proper execution of movement

Coraopolis, Pa, Us

-Managed and directed a team for the execution of weekly price changes and weekly advertisement set; increased efficiency to reduce number of employees needed-Audited all departments weekly for price accuracy; created action plans based on results of the audit-Responsible for upholding all ticketing and visual advertisement standards within the store

Rome, Lazio, It

-Act as a representative of the institution during on-campus study abroad fairs and events-Write about my experiences at the University to increase interest in potential new students

Us

-Interpreted, carried out, and amended the organization’s constitution-Acted as head of the judicial board to enforce organization policies-Acted as liaison between members and executive board; managed and corrected internal communication issues

Washington, Dc, Us

-Communicated with vendors, venues, and suppliers via phone, email, and in-person meetings-Performed research on venues and vendors locally and long distance -Drafted proposals for potential new clients and minute-to-minute timelines for each event-Collated and organized pertinent information from vendor contracts into client binders-Filed, set appointments, and placed orders for the office and clients

Washington, Dc, Us

-Identified representatives from various non-profit organizations and requested their involvement on the “Activism Panel” for the Social Learning Summit-Successfully attracted 200 attendees and five panelists

-Helped manage and update the organization’s blog-Prepared a newsletter directed toward possible contributors-Edited informational video script-Edited the web site to attract more visitors

Us

-Provided customers with a pleasant eating experience-Acted as server, hostess, and busser simultaneously

-Cared for various animals, such as dogs of all breeds, cats, and small pets, including kennel maintenance and exercise-Filed donation, missing and found, sales, and visitor information-Responded to phone calls from area residents regarding adoption, location, animal cruelty, and offered services-Interacted with all visitors, customers, and other volunteers and employees

Master Of Science - Ms, Information Systems

Master Of Business Administration - Mba

Bachelor'S Degree, Public Communication

Wed Development Immersive

Communication, Italian, Art

Economics Of European Integration