+ Lead review of current marketing and financial strategies+ Assist with creation and execution of strategic plans + Advise on financial sustainability+ Assist with creation of new marketing approaches + Review current SEO data and tracking methods and provide feedback+ Collaborate to establish new and appropriate goals for tracking progress of Evolve Coaching clients

+ Develop product strategy and agile roadmaps for innovative desktop and mobile speech solutions, shaped by healthcare market needs and partner commitments, while driving towards the company’s future vision + Closely communicate with executives, partners, the sales organization, and support to educate on Fluency Direct, motivate sales and market expansion, and maintain a deep understanding of our current and potential customer base+ Continue to achieve Best in KLAS ranking for a 2nd year and exceeded sales goals in 2017

+ Achieved 2016 sales bookings and revenue goals by continuously arming the sales force with useful product and competitor information and assisting in the sales process educating and demonstrating for prospective customers+ Designed a sales education certification program for Fluency Direct, including seven online courses, an assessment test, and role playing scenarios with required objectives, for which nearly 50 sales team members were evaluated+ Developed a product bundle for the ambulatory market and a new distribution channel through a strong partner relationship in order to increase our brand’s awareness and product circulation + Collaborated with internal teams to strategically improve the product offering and ultimately achieve the 2017 Best in KLAS ranking

+ Led a team of nine Business Analysts in delivering excellent customer service and HIM consultative solutions to over 300 Fluency Direct customers+ Motivated the team in achieving performance goals such as user adoption, an above-target active user base in 2014 and 2015, as well as second place ranking in KLAS above our top competitor+ Designed and regularly improved processes and documentation for customer implementations, account management, and training based on the ever-changing needs of the market and expanding capabilities and growth of internal teams+ Demonstrated Fluency Direct’s features and, based on the business needs of the prospective or existing customer, elaborate on its competitive advantages, financial benefits, and intrinsic value-add to their providers’ workflow + Eased tensions of escalated customers by conveying M*Modal’s dedication, leveraging cross-team relationships to problem solve for them while continuously selling the value of the product and company

+ Managed over 30 Fluency Direct customers and a dozen B2B partners from the implementation phase and through daily production issues by developing relationships with key customer personnel and a deep understanding of their business needs, EMR adoption challenges and physicians’ workflow preferences+ Analyzed adoption trends through reporting tools and provided best practice advice to customers in order to drive adoption rates higher, increase license sales, and sell additional services such as adoption training hours + Trained end users and support staff on Fluency Direct via at-the-elbow lessons or classroom presentations+ Facilitated technical troubleshooting solutions by collaborating with different levels of support, product management, and the QA and development teams

+ Collaborated in the establishment of the Tumor Imaging Metrics Laboratory in 2008 and its standard operating procedures, which was designed to make radiologic data analyses comprehensible, consistent, and more frequently utilized in oncologists’ and radiologists’ research projects+ Managed potential and on-going NIH-funded and pharmaceutical corporation research ventures interested in outsourcing their PET/CT data analysis through the Tumor Imaging Metrics Laboratory+ Designed laboratory service protocols for customers through cost/benefit analysis, as well as oversaw data collection to ensure quality, uniformity and the adherence to timelines+ Performed statistical analyses and wrote data summaries with Principal Investigators for abstracts, presentations, posters, grants, and other research documentation upon project completion

+ Acquired and analyzed PET/CT data for oncology, dementia, stroke, and other research protocols processed in lab+ Assisted physicians and professors in writing abstracts, protocols, and papers for journal publications, as well as for 6 grant applications+ Presented published abstracts at the Society of Nuclear Medicine Annual Meetings in 2007 and 2008+ Organized the Seventh International Symposium on Functional Neuroreceptor Mapping of Living Brain, Pittsburgh, PA July 17-19, 2008 with faculty members with an attendance of 300, through event planning with a $100,000 budget

+ Resolved customer service issues in a high pressure environment+ Analyzed and resolved billing and service issues+ Quickly assessed customer concerns and needs while balancing company revenue concerns+ Matched my knowledge of our products and services to customers’ and the company’s needs