Erin M Stone Email & Phone Number

Maroochydore, Queensland, Australia

*Ranked #7 across the company for gross sales for the first financial quarter despite having two months fewer sales figures than all other company associates.*Have increased personal monthly sales figures by an average of 5% every month since starting with the business*Currently ranked #5 in the company for customer quote conversion*Recently ranked #1 in sales for optional extended warranty up grades with results 113% higher than any other associate

*Create a unified brand with associated tools (logo, webpage, banners, etc) resulting in a 30% increase in name recognition and 10% increase in repeat bookings *Present a professional and simplified point of contact eliminating double bookings and increasing client satisfaction resulting in customer referrals and consistent venue bookings six (6) months in advance

Sunshine Coast Area

* Designed & implemented restaurant floor map and seating record for restaurant resulting in 65% increase in revenue per service* Devising and coaching waitstaff about creative seating solutions and effective waitlist management resulted in first ever successful double capacity dinner service * Created, pitched, then implemented the pub's successful brand improvement campaign to raise the pub's Google rating from 3.2 to 4 stars in 6 months and maintained for a further 6 months.* Received more personally mentioned positive reviews for the venue across major review platforms (ie Google, Trip Advisor, etc) than all other staff combined.

Warana, Queensland, Australia

Responsible for streamlining sales related activities, resolving customer disputes, working with potential customers to find suitable solutions, and provide general support for the sales team and other staff• Pitched, implemented and owned creation of interactive PDF trade shownordering forms replacing manual carbon copy books eliminating commontrade show pricing and order fulfilment errors and doubling the number ofcustomers able to be served on site with no increase in staff numbers.• Setting up new strategic business unit from ground up, including procedures,processes, forms, reporting, stock control, and more while managing the day-to-day operations and performing previously assigned duties.

Warana, Queensland, Australia

Executive Assistant to the Business Development & Sales Manager; Provide administrative support to all divisions of the Quik Corp sales team; Manage inbound sales queries and customer service.o Assisting branch sales team with initial set up and maintenance of Salesforce CRM software during companywide implementationo Taking ownership of being first point of contact for all customers and collating data for therelevant Salesperson or team for response (required basic product knowledge to ensureenquiry was best served)o Acting as a customer advocate for processes, metrics, measurements and tools development for the management of the business.o Serving as a “living FAQ Database” and being able to answer very basic, commonly asked customer questions about all available and recently obsoleted products as well as similarities and key differences in competitor offerings.

Caloundra Steel Service Centre

o Responsible for successfully resolving customer service issues through quick and effective decision making and increasing customer retention.o Experienced in HUB and Depot operations and spearheading process improvement initiatives. o Continually improving processes related to all data and data retention tasks while ensuring all internal processes were compliant under internal and external guidelines.o Facilitating customer-centric and metric-driven cultures by improving collaboration between lenders, sales team and operations, creating accurate and transparent reporting, plus implementing enhanced pricing standards.● Conducted onsite quality assessment audits resulting in 90% staff retention.● Lowered onsite delivery and order processing time by 20% through client collaboration, influencing document delivery to meet contract guidelines.● Process improving management of Supply Chain by way of implementing new electronic systems and more robust quality assurance processes – achieving profitability 20-35% in all departments and reducing DIFOT failures from 20% to 5%. Delivery on time in full.● Successfully implementing OH&S policies (including coaching staff) over two years, reducing reporting incident’s by75% and receiving the first passing OH&S audit for the service centre● Organising training to multi-skill admin staff in warehouse operations for more efficient use of workforce, decreasing weekly overtime by 25%.

Caloundra Steel Service Centre

o Responsible for managing Administration staff including rosters and training while preparing monthly and annual expense forecasts with a focus on opportunities to manage costs and meet budget.o Using Aggregate Root Cause Analysis to provide a systematic process for analysing process improvement on strategic action plans.o Process improved collections bringing days down from 68 days to 55 days.Achievements● Implementing merchandising/stock rotation, thus decreasing stock write off by 10% and increasing hardware sales by 15%.● Computerizing and streamlining manual admin processes, reducing staffing requirements by 10% and decreasing customer processing times by 40% achieving an increased profitability of $2,500 a quarter.● Developing and maintaining Salesforce dashboards and reports for the sales and technical support teams● Assisting branch sales team with initial set up and maintenance of Salesforce software during companywide implementation● Reducing attrition to below 5% with new training, set goals and clear career path.

• Maintained accurate record of all internal and external company transactions for 100% pass rate on international accounting audits• Coordinated travel including vehicles and accommodation for all branch staff with more economical packages for a reduction in an overall monthly spending of $600• Assumed routine administrative duties of the Branch Manager freeing him to solve on site problems in person increasing customer service satisfaction rating by 20%

• Implemented record keeping/follow up procedure for repairing handsets off site increasing customer satisfaction through overall reduction in lead times by 2 days• Improved efficiency of contract storage methods leading to increased productivity through less time spent searching

Provided high level customer service experience recognised by management with quick promotion into corporate functions food service

Required excellent multi-tasking skills as each shift I supervised staff of eight people while operating projectors for the four screens and running the concession stand with staff

Achieve set sales targets and complete on-site product training

• Hang lighting in line with Set Designer’s completed plans• Maintain and repair lighting equipment utilised in the theatre

• Match hues and apply paint in line with Set Designer’s completed plans• Train new staff members in techniques and tools of painting theatrical sets

Manage and report on cashier staff's performance in customer service satisfaction, cash handling accuracy, and overall performance

Designed and implemented direct mailing campaign resulting in 15% increase in walk-in customers

Manage administrative aspects of business and basic maintenance of handbells enabling owner to spend more time with customers resulting in a 5% yearly increase of maintenance bookings and 10% increase in sales

Bachelor'S Degree, Business Administration And Management, Marketing, Theatrical Construction

Activities and Societies: Beta Gamma Sigma (Honors Business Society), Alpha Psi Omega (Honors Theater Society)Graduated with Honors.

Bachelor Of Business Administration (B.B.A.), E-Commerce/Electronic Commerce, Advertising Design, General Marketing

Activities and Societies: Alpha Psi Omega, Beta Beta Beta, University Theatre productionsCompleted semester study abroad with a focus.