Erin Knerr Email & Phone Number

• Provided detail-oriented administrative support to four sales associates to ensure efficient office operations. • Developed relationships with customers, vendors, and guests and presented the company in a professional manner. • Answered and directed all phone calls to the appropriate individual. Kept all customer contact information, job sites and billing information up to date. • Processed payments accurately. • Maintained a stocked supply cabinet

Beverly, Ma, Us

• First point of contact for the company through phone, email, and walk-in clients.• Provide prompt and comprehensive customer service to all types of clients. • Coordinate and perform accounts receivable.• Oversee all office administrative tasks for the company.• Management of the different projects that are in the studio through our database.• Properly handle artwork, help wrap pieces for transportation and storage.• Take digital photos of the artwork throughout the restoration process.

Watertown, Massachusetts, Us

• Manage complex logistics to remote African destinations for over 600 travelers per season.• Provide prompt and comprehensive customer service to high profile clients including prestigious universities. • Develop and maintain vendor relationships by ensuring timely payments and accurate costings.• Proactively identify, present, and implement program improvements related to Kilimanjaro expeditions.• Generate additional revenue through upselling excursions, extensions, and flights.• Pragmatically resolve varying issues as they developed while emergency on-call consultant.• Create, maintain, and update traveler management system.• Arrange air itineraries, hotel accommodations, transfers, conference space and services. Track and report vendor confirmations. • Preemptively identify potential issues prior to occurrence through audit mechanism.

• Managed daily front of the house and back of the house opening operations.• Created detailed reports on weekly, monthly and annual revenues and expenses in QuickBooks.• Organized office operations and procedures including bookkeeping, preparation of payrolls, personnel, information management, and filing systems.• Created detailed reports on weekly, monthly and annual revenues and expenses in QuickBooks.• Oversaw vendor invoices and payments.• Delivered superior customer service to event inquires.• Managed set-up of meetings, activities and communications for Controller.

Us

• Responsible for project planning, project scope development, creation and dissemination of bid documents, coordination with contractors and staff, weekly status reporting and project documentation, completion reports, and other paperwork as required.• Worked closely with preservation managers, collection staff, and historic site managers who oversee day-to-day operation of the properties.• Regularly collected, downloaded, and analyzed the data collected at 27 historic sites.• Supplied input on the insulation of new systems in historic properties.• Researched everything from new produces to information dealing with environment and data collection.

Us

• Reviewed and analyzed all documentation of the mechanical systems from the 1990s NEH funded project.• Developed and implemented a new system for collecting and distributing temperature and humidity data.• Analyzed this temperature and humidity data from the eight historic houses from pre-National Endowment of the Humanities project, post National Endowment of the Humanities to the present.• Co-presenter at Association for Preservation Technology Montreal Conference 2008.

Master'S Degree, Historic Building Conservation

Master'S Degree, Historic Building Conservation

Study Abroad, History