As a Senior Director at ICF, I lead the growth, communication, change management, and digital modernization efforts for federal health and civilian agencies. In this role, I leverage my extensive experience in diplomacy, global operations, security management, customer engagement, contract management, business development, and capture. I have successfully closed over $2.1 billion in single-award deals, delivering innovative and impactful solutions to complex challenges, ensuring customer satisfaction and mission completion.Additionally, I am a certified mediator and alternative dispute resolution (ADR) specialist. As the founder of Atlantic Mediation Services, I provide workplace conflict resolution services to federal civilian agencies, non-profits, and private corporations. I employ a wide variety of mediation approaches to resolve employee disputes, increase job satisfaction, decrease the likelihood of litigation, and promote a safe and productive work environment. My international experience includes mediating contractor conflicts overseas, which has resulted in a 25% increase in program efficiency and organic growth. I am deeply passionate about helping people and organizations overcome differences and teaching the value of emotional intelligence in both business and life.