Erin M. Lambert, Ms Email & Phone Number

Arlington, Virginia, United States

Spearhead the requirements gathering process by conducting stakeholder interviews, workshops, and surveys to elicit and document user needs, preferences, and functional requirements for the budget lifecycle spending dashboard. Play a key role in defining and prioritizing project requirements, translating business needs into clear, actionable specifications, and ensuring alignment with project objectives and stakeholder expectations. Collaborate closely with project stakeholders to gather input, validate requirements, and resolve conflicting priorities. Develop comprehensive user guides, training materials, and documentation for the budget lifecycle spending dashboard, ensuring clarity, accuracy, and accessibility for end-users. Facilitate communication and collaboration between project team members and stakeholders, serving as a liaison to bridge the gap between business users and technical developers throughout the project lifecycle. Manage the requirements traceability matrix to track and prioritize requirements, document changes, and ensure that project deliverables meet specified criteria and quality standards. Provide ongoing support and guidance to the project team, assisting with requirement clarification, issue resolution, and change management to drive project success and stakeholder satisfaction. Contribute to the continuous improvement of project processes and methodologies, recommending best practices, tools, and techniques to enhance efficiency, effectiveness, and collaboration within the team. Lead User Acceptance Testing (UAT) efforts for Tableau dashboards, coordinating test plans, scenarios, and test cases with end-users to validate system functionality, usability, and data accuracy, ensuring alignment with user needs and project requirements.

Fulton, Maryland, United States

• Completed the redesigning of the Risk Analyst training process that resulted in streamlined new employee onboarding and an average on time task completion rate of 93%.• Authored surveys & assessments to be administered to Risk Analyst new hires that improved learning retention and decreased common errors by 22%.• Promoted to Lead Risk Analyst after taking on additional responsibilities, supporting teammates’ success, and outperforming in Key Performance Indicators.• Built data visualizations in Excel to demonstrate spending & payment patterns, providing projections of future threats & dangers on extended credit loans. • Achieved profit growth of +$9M as part of the purchase processing team through actively conducting data mining for loan transactions to improve risk management & prevent fraud. • Analyzed client data using Excel & LendingSpace by computing, consolidating, recording, and coding data to create usable reports according to specifications.• Trained & developed 25+ employees on loan processes, procedures, & best practices of data governance.

Fulton, Maryland, United States

Richmond, Virginia, United States

• Developed rigorous analytic deliverables to collect data that interprets quantitative data including analysis of market conditions– (i.e., reports, tools, briefings, data analysis, strategic approaches). • Exercise due diligence via a thorough review and analysis of client’s financial matters and industry developments.• Lead market strategy meetings and proposal review meetings with Mass Mutual team members.• Coordinated project milestones, timelines, plans, budgets, & monitored program data progress reports to assess efficiency. • Built strong relationships with clients and provided them with advisory services and financial education resources.• Cultivated partnerships with key stakeholders through exceptional client service, served as primary point of contact for client communications.

Fredericksburg, Va

• Created graphs & flow charts based on data algorithm to help counselors identify strategies to strive towards a better understanding of mental illnesses & expand access to treatment.• Improved client discharge rates by 25% over 9 months by delivering quality intervention strategies based on qualitative data analysis. • Coordinated project milestones, timelines, plans, budgets, & monitored program data progress reports to assess efficiency or services. • Facilitated internal training to build in-house expertise, program awareness, & staffing confidence.

Fairfax, Va

• 67% decrease of relapse behaviors through the creation of monthly graphs utilizing queries through data mining protocols, methods, & best practices to assure progress.• Observed & recorded client behavior & responses to the Behavior Intervention Plan (BIP) to bring actionable results for future trends & projections of client behavior.• Managed data tracking: including partial interval recording, learn units, antecedent behavior-consequence, & daily session notes/graphical reports, indicating the progress & success of BIPs.

Master’S Degree, Industrial And Organizational Psychology

Consulting and management strategies for achieving personal, group and organizational goals Social and organizational methods.

Bachelor’S Degree, Psychology

Activities and Societies: Psi Chi Organization