Erin Shaughnessy Email & Phone Number

Athol, Ma, Us

United States

Greater New York City Area

-Ownership of all cash related activities to drive cash results in assigned domains for the Northeast area including cash collections, dispute manager, past due reduction, first pass yield, and process improvement and implementation. -Responsible for achievement of cash collections targets on a monthly and quarterly basis. Work with collections team and local branches to implement a path to cash, identify gaps, and escalate problem accounts. -Focused on reducing disputes, conducting root cause analysis to eliminate future disputes, improving first pass yield metrics to decrease disputes, and driving timely resolution. -Reduced percentage of 90+ AR from 18% to 12% in 2022 by partnering with collections and local teams to make decisions, leverage relationships and clean up bad AR. -Communicate changes and ensure adherence to all cash processes and procedures.

Westminster, Massachusetts, United States

-Managed a team of 22 direct reports responsible for accounts payable, accounts receivable, payroll, safety, fleet, IT support, logistics and warehouse management across nine local markets. Worked directly with the area management team, centralized support teams, and corporate to provide necessary support in all administrative and operational functions. -Responsible for achieving cash collection targets, reducing disputes, implementing process improvements to help prevent disputes and reduce past due AR. -Managed accrued receipts activity, p-card compliance, and reconciling PO balances monthly to ensure accuracy and timely payment processing. Implemented a centralized purchasing for the area through preferred vendors. -Maintained and monitored compliance with all EH&S requirements. Oversaw daily warehouse operations including logistic coordination, training and certification, and inventory.

Westminster, Massachusetts, United States

-Remotely manage a team of 15 employees supporting nine local offices-Responsible for all accounts receivable functions including reaching cash collections targets, reducing past due percentage of AR, and timely resolution of customer disputed issues. -Ensured on time renewal of preventative service agreements for that required adjustment or approval prior to releasing through customer service calls and partnering with our centralized billing team.

Westminster, Massachusetts, United States

-Manage a team of 45 staff members-Analyze team and individual production data, publish reports, and audit for quality assurance-Maintain relationships and assist with problem resolution for 140 district offices across the U.S. and Canada-Document and implement standard operating procedures and update based on business changes-Work with accounts receivable department to reconcile billing and collection issues

Westminster, Massachusetts, United States

Leominster, Massachusetts, United States

-Work with members to open new accounts and find the products that are most helpful.-Perform basic teller services for members and solve account issues

Westborough, Ma

-Prepared federal and state tax returns for corporations and partnerships-Organized work papers and administrative documents for tax return preparation-Extensive use of Excel to prepare trial balances and organize data to be used in preparing tax returns

Chesterfield, New Hampshire, United States

-Responsible for receiving, depositing, and entering incoming customer payments-Communicated with collection representatives to clarify correct application of customer payments, current customer status, and over or underpayments of past and current invoices-Extensive use of Excel to create reports used to track customer accounts and daily progress-Communicate with customers to receive, prepare, and process credits for customer claims

Master Of Science In Management

Bachelor Of Science In Business Administration