Erin Wolfe Email & Phone Number

Laurel, Maryland, United States

Washington Dc-Baltimore Area

United States

+ Acting Deputy Director, Division of User Experience and Support Services managing federal staff managing the following programs: CCSQ Service Center, CCSQ LACE, HCD/UX, Communications, 508 Compliance, Contractor Onboarding, CCSQ ServiceNow ART. + QDAS Program Manager + CCSQ Data & Analytics + CMS 1135 Waiver & Public Health Emergency Inquiry Tool + OKR Lead + Cross agency partnering + Contracts, Budget, Licensing, Team building, Mentoring, Vendor collaborationAwards;- 2022 FedHealthIT Innovation Award - CMS 1135 Waiver/Flexibility Request and Public Health Emergency Inquiry Helpdesk Tool

Washington Dc-Baltimore Area

+ ServiceNow Product Manager & Business Owner + Contracts + CMS 1135 Waiver & Public Health Emergency Inquiry Tool IT Program Manager + Info Systems Group Communications Lead + OKR Lead + Salesforce research

Washington Dc-Baltimore Area

+ Deputy Director of Division of User Experience and Support Services + Info Systems Group Communications Co-Lead + ServiceNow Product Manager & Business Owner + Contracts + CMS 1135 Waiver & Public Health Emergency Inquiry Tool IT Program ManagerAwards; - 2021 CMS Honor Award - Program Impact: For ground‐breaking rapid responses and cross‐functional team collaboration to Agency's needs, during a Pandemic response & public health emergencies

Baltimore, Maryland Area

+ Info Systems Group Communications Lead + ServiceNow Product Manager/Business Owner + Contracts + CMS 1135 Waiver & Public Health Emergency Inquiry Tool Implementation + Slack Product Manager + SurveyMonkey Product Manager + CMS COVID-19 Response Tool Implementation + ServiceNow - Slack Integration + Atlassian - ServiceNow Integration + Atlassian Product Manager + CMS ServiceNow Community of Practice + Atlassian Okta integration + CMS Quality Question & Answer Tool Implementation + Implementation of the electronic Promoting Interoperability (PI) Hospital Hardship form + Migration of CMS 1135 Waiver, CMS COVID-19, CMS Q&A, QualityNet, HQR, QPP, QIES, iQIES & QSEP Help Desks to CCSQ aka HCQIS ServiceNow + New Medicare Card Initiative (SSNRI) + Migration of HCQIS Data Center to AWS + Migration of HCQIS Data Center from Warrenton to Ashburn Virginia @Raging Wire + Contract transition in PM for HIDS contract Awards; + 2020 CMS Honor Award - COVID19 Response Tool + 2020 Q2 CMS ISG Team of the Quarter - ServiceNow COVID-19 Response Tool Implementation + 2018 CMS Honor Award for Execution of a Major Project - Medicare Card Replacement + 2018 CMS Honor Award for Operational Excellence - HCQIS Hybrid Cloud + 2017 ISG Employee of the Month - February + 2017 Q2 ISG Team of the Quarter + 2016 CMS Honor Award for Execution of a Major CMS Project - HCQIS Data Center Migration

Baltimore, Maryland Area

LM VDCP ProgramsResponsibilities: Application Hosting Services/Enterprise Data Center Support Services operations and performance lead. Backup to EDCSS Sr. Ops Manager. Support daily ops for Lockheed Martin Virtual Data Center Prime (VDCP) Enterprise Data Center teams (Distributed Systems, Mainframe, Storage, Release Management, Network Control Center, Facilities, Crisis Management). Provide Quality Assurance (QA) analysis to prevent product defects and to assess IT risks, Provide control account analysis and planning rectifying any discrepancies, Lead and provide technical guidance for performance/metrics and IT risk assessment, Provide oversight for IT projects ensuring projects are delivered on time and in budget with limited risk to business owners, Serve as member of Architecture and Engineering Review Board, Support internal controls for risk and opportunity assessments via ROADS, Evaluate and escalate departmental and customer issues/problems, resolving and escalating issues when necessary, All weekly, bi-weekly monthly and quarterly reporting, Ensure IT deliverables for contract/customer (internal/external) are met and satisfy requirements, Analyze and provide guidance for Service Level Agreement (SLA)/Service Level Management (SLM) and ensure deliverables (scope/quality/responsibilities) are met, Ensure IT security requirements for Virtual Data Center are enforced and provide technical guidance to IT Security professionals when necessary, Host Quarterly All Hands, Provide supervision and leadership for IT Change Review Board, Successfully completed IHCCS baseline reviewCertifications: ICPM Certified Manager, ITIL

Baltimore, Maryland Area

Application Hosting Services Transition Lead:CMS Virtual Data Center (VDC) ProgramsResponsibilities included: leading transition of IT operations for 7 operational teams (Wintel, UNIX, WAS, Mainframe, Data Center Operations, Enterprise Resource Planning, Network Command Center), Operational Readiness Reviews (ORR), Change Review board supervision, representation of senior management, VDC Authorization to Operate (ATO) support, facilities transition support, decision making, scheduling, internal project management, escalations, work flow management, coordinating training, SLA planning, cross training, process improvement and creation.Successfully completed LMDC Go LiveSuccessfully completed CECS Go LiveSucessfully completed IHCCS Go Live

Baltimore, Maryland Area

IT Operations & Project LeadWintel Operations, CITIC, CECS, LMDC, IHCCS Contracts, Centers for Medicare and MedicaidResponsibilities included: project/operations lead role, back filling for management, resource scheduling, staff & project meetings, daily metric reporting, asset management, maintenance contracts, internal project management, Remedy & ServiceNow change request and incident ticket queue management and reporting, departmental and federal customer escalations, 24x7 on-call support, work flow management, coordinating training, BOE LOE coordination, cross training, departmental reporting for weekly, monthly and quarterly deliverables, SLA reporting, and coordination for ad-hoc team activities.Successful projects included: Microsoft Windows 2003 to 2008 Migration to support IPV6 Federal Mandate, VMware ESX 4.1 Migration, CMMI 3 FA Audit, CITIC Windows environment Virtualization, Microsoft Windows 2000 to 2003 Migration, SAS Volume Migration. Lockheed Martin cross agency assignments: Department of Homeland Security IT Nova, Department of Justice, SEC and National Data Warehouse contractsProfessionally recognized by Centers for Medicare and Medicaid for: Windows VMWare Migration Project, Server Virtualization Project and SAS data migration projects.Professionally recognized by Lockheed Martin for new program ramp up efforts on the Department of Homeland Security, IT Nova and LMDC programs. Implemented new workflow model to offload 4k+ Service Requests annually to the newly formed Wintel Service Desk team, resulting in contract cost savingsActive NMA, Lockheed Martin Leadership Association Member #558

Hunt Valley, Maryland

System Source, Hunt Valley, MD -Managed one of the largest Hewlett-Packard DASDP-CP partner programs in the Baltimore/Washington/N. Virginia Region-Coordinated and scheduled onsite and remote IT Services support -Provided support to offsite IT Hardware, Server and software techs-Collaborated with IT Hardware procurement to ensure techs were prepared for service calls-Performed billing and time accounting for field techs-Supported Account Reps with scheduling and proofreading

Bachelors Of Science, E-Business

GPA 3.57

Master'S Certificate In Project Management