- Maintain documentation regarding various projects, processes and operations- Liaise between various firm departments and groups- Communicate with internal and external stakeholders- Conduct client compliance training with attorneys and their staff- Analyze and evaluate current business processes and identify areas for improvement-Create initiatives depending on trends in clients needs- Collaborate with managers and cross-functional teams- Analyze pertinent metrics and data as it pertains to firms performance with clients and individual timekeeper performance

Promoted to manage compliance, organizing and working with detailed source documents from internal and external customers, following procedures to determine appropriate next steps.Diligently prepare documents for issuance and review for customer approval with strict attention to detail.Actively manage small projects and participate on projects as a subject matter expert for Create business correspondence using template forms where possible per guidelines to increase efficiency.Modify and update process changes in appropriate tools, systems and documents to ensure efficient operations. Disseminate and explain information, take direction and address complaints to enhance customer satisfaction.Deliver timely and accurate business processing on administrative and technical support for the business unit .Reviewed, streamlined and implemented an efficient reporting process to increase reporting efficiency and to remain compliant with federal Medicare guidelines.Increased productivity for existing Medicare processing by 25%. Regularly met and maintained deadlines for monthly and quarterly reporting requirements to aid in decision-making. Provided annual training for claims teams on updates and changes to Medicare guidelines and processes to increase staff skill levels.Conducted monthly and quarterly audit review of Medicare in-scope claims and payments for reporting accuracy. Prepared, analyzed and oversaw the preparation of regular reports needed for governance, Service Organization Controls, Department of Insurance, Maryland and Texas State Claims Recovery, and New York Disaster Recovery.Ensured accuracy of Full Time Equivalent Allocator for CorSo Claims Operations team on a regular basis .Developed and implemented various audit controls to ensure timeliness and accuracy targets were met.Collaborated with accounting team to book corrections and assure ledger accuracy.Increased productivity for bulk claim set up and acknowledgment by 30%.

Provided exceptional customer service while disclosing loan package to the borrower .Determined whether a file was ready to be underwritten to enhance processing efficiency.Maintained knowledge of guidelines for Veterans Administration, Federal Housing Administration, United States Department of Agriculture and conventional loans to increase processing skill levels. Ordered and received all applicable loan documents while maintaining a pipeline of more than 30 loans.Diligently verified the accuracy of loan file s in a timely manner.

Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service, and overall performance. Thoroughly reviewed motorcycle and other specialty product claim with strict attention to detail. Interpreted policy language and worked diligently to complete accurate and fair claim evaluations.Accurately assessed injury claims utilizing medical bills and records promptly . Collaborated with team members to ensure deadlines were met per compliance guidelines.Interacted with insureds, claimants, attorneys and other insurance companies daily to ensure claims were efficiently processed.Handled daily scheduling and email for various executives to enhance organizational productivity. Fielded high-priority calls from agents across the country in a professional and courteous manner.Meticulously made travel arrangements for executives and other staff as needed.Completed expense reports, remaining mindful of budgetary concerns.Wrote communication to employees and agents and resourcefully handled minor human resource issues.Diligently reviewed and summarized reports and other documents as necessary.Served as the p roject manager with the internal culture and engagement committee.Coordinated annual offsite planning meeting, ensuring a smooth and efficient meeting.