Erin Lynch Email & Phone Number

United States

As a Client Services Consultant,, I specialize in marketing strategies, data analysis, and SaaS implementation for various industries Through consulting, I work with organizations to coordinate their marketing needs with graphic designers and developers to ensure the end result reflects the customers vision, message, and culture. Projects include web design, social media, logo and print material, and implementing data systems such as CRM and ATS systems and any other items that satisfy the company’s needs.

As a Customer Success Manager at Drive My Way, my job was to ensure your company receives quality matches to potential employees as well as making sure a potential employer is the right fit for the applicant. This creates a win-win for both parties, improving the employment relationship!Drive My Way is a unique, online, personalized recruiting service that matches CDL truck drivers with available jobs based on their qualifications and personal preferences. It makes the challenge of finding the right employer and the ideal driver much easier than traditional recruiting sites or third party agencies. Our teams work to find interested drivers by actually speaking with real drivers, and working with our clients to understand their needs and provide targeted marketing resulting in strengthening employee relationships. Through its one-of-a-kind Match My Way technology, Drive My Way brings employers and CDL truck drivers together for the best possible fit.

Deliver a World Class customer experience while providing efficient and courteous proactive customer service and account management. Assist customers with data entry as well as account set-up and maintenance while growing a long-term business relationship with multiple points of contact. Become the voice of the customer and collaborate with the appropriate internal departments to best accommodate the customer’s needs. Facilitate any and all training available to the customer.­­­­­­­­­­­­- Proactively manage assigned accounts with retention activities, account management, and achieve retention target- Work as Subject Matter Expert for ELD - Assess customers current level of service and help customer gain greater value from the Azuga solution-Develop along lasting trusted advisor relationship with assigned accounts and customer stakeholders-Conduct regularly scheduled calls (Weekly, Monthly, Quarterly) with key stakeholders-Conduct Quarterly Business Reviews-Proactively monitor customer health to asses churn risk-Escalation point of contact and quarterback escalations and priority issues-Plan and organize time effectively to allow optimal frequency of outbound customer calls to achieve required metrics-Update and Manage CRM/CTI tools for all assigned customers- Problem Solving and Troubleshooting- Collaborate with cross functional teams- Invest time in training and personal development

Houston, Texas Area

As the National Account Support Coordinator, I supported Executive Sales Managers and their national customers. I served as a single point of contact for the customer and guided them in successfully managing their fleet. My goal in any position is to build relationships with customers and our internal teams to ensure we meet the customer’s needs. • Provided exceptional customer service and problem resolution.• Utilized Salesforce for Customer Relationship Management including maintaining accurate customer and prospect data. • Created adhoc report from Salesforce using specific data parameters based on customer's requests.• Prepared professional proposals and presentations for C-level executives.• Created processes and standard operating procedures for customers including training on Fleet Insight, a customer portal designed to give customers real time updates and access to data regarding their fleet.• Managed customer action items and coordinated with internal departments to established trusted relationships.• Procured and/or created reports and data for customers and sales associates to analyze trends and assist with areas of improvement.• Provided professional research, RFP's, and presentations for prospective clients.• Prepared presentations for annual customer reviews for current clients.• Prepared contract documents and oversaw the new order process from initial order to final product delivery.• Achieved expert-level knowledge on Penske systems including Fleet Insight, Fleet Net, Service Net, AS400, Modification & Change Workflow Requests, ADHoc Reports, and other data related systems.

Houston, Texas Area

As a Talent Management Consultant, I worked on various client projects, from establishing job descriptions and implementing a recruiting process to large scale leadership training and employee development. My focus is always understanding the clients needs and ensuring these needs are met.• Ensured continuous contact with clients to resolve project issues immediately and provide a high level of customer satisfaction.• Managed a large scale project with an oil & gas company, with multiple subsidiaries, to standardize their job descriptions in an initiative to have all subsidiaries used the same ATS.• This project also included creating a timeline and a standard process when a hiring manager needs to create a new or revised job description, providing definition, scope, and accountability to each person involved in the hiring process. • Directed a six month project with a client to implement SuccessFactors as a new HRIS, enabling the company to move from a manual to an online based process to complete performance evaluations.• As part of this project, created project mapping to ensure the project “go live” date stayed within the budget allowed from C-level executives.• To implement this technical change, job descriptions needed to be created and uploaded to SuccessFactors as not all positions had information; after interviewing managers over 300 job descriptions were created and successfully uploaded.• Each functional area (accounting, engineering, IT, etc.) chose behavioral competencies which were uploaded to be used to evaluate the behaviors needed to advance to the next career level, not just the skills.• Project was completed above client’s expectation to save money and time without a manual process but also increased employee retention with a better defined career path.

Houston, Texas Area

As a consultant for Louetta Automotive, my role was to recommend and implement a recruiting and sourcing process. The client's goal was to move from paper applications and manual tracking to an automated system in order to better track individual applicants and monitor the entire hiring process. • The current system was evaluated to determine deficiencies and opportunities. The client had multiple shop locations as well as the corporate office involved in the hiring processes. Extensive resources were being used to manually manage applications. • Implemented an Applicant Tracking System (ATS) that aligned with the client's budget and needs. This provided management a centralized system that could be viewed online from any location. • Created a Recruiting Process Flow to establish standard operating procedures for the hiring processes that integrated the use of the ATS.• Designed training using Change Management to introduce a technical change with introduction of an ATS. Trained human resources, store managers, and upper level management.

Houston, Texas Area

As the Business Coordinator, I've participated in general human resource functions, such as maintaining employee records, administering health insurance plans, processing time and expense reports, and handling unemployment claims.• Coordinate all on-boarding and off-boarding activities, including setting up drug screening and background checks, ensuring all new hire paperwork is completed correctly, training new contractors on internal procedures, and conducting exit interviews.• Engage in full cycle recruiting, consisting of writing job descriptions, sourcing, conducting phone and in-person interviews, setting up client interviews and providing timely feedback.• Develop and maintain strong relationships with potential candidates, guiding them through the hiring process as well as providing career advisement.• Engage in social media to promote our current openings and increase awareness of Talent Source, increasing organic search rankings and traffic to our website and LinkedIn company page.

Houston, Texas Area

Responsible for creating a marketing program/department, including a revised website in WordPress, website content creation, marketing materials, blog posts to maintain website activity, SEO/Google analytics, and social media. This included responsibility to reconcile a monthly marketing budget and working with outside vendors. • Managed distribution and creation of marketing materials through outside vendors including ValPak, RedPlum, MoneyMailer, Pocketbook, Community Impact, and Q-Pons.• Managed in-house marketing materials including service reminders and customer appreciation reward postcards.• Created email campaigns in-house for our current consumer database as well coordinating with external vendors for new customer acquisition.• Developed, managed, and updated website content and social media, including Facebook, Twitter, Blog content, and Google+.• Conducted website SEO (Search Engine Optimization) and online campaigns such as Google Ad Words and Google Places to build our presence within organic searches.• Collaborated with outside vendors to create additional internet marketing tools such as Louetta Automotive Mobile App along with web content, including blog posts, photo and video creation and editing.

Napa, Ca

• Successfully developed, managed and executed all direct marketing programs for four luxury brands which accounted for over 60% of total direct sales.• Created direct marketing strategies through consumer relationship management of the database, along with maintaining current records.• Trained employees to effectively use all systems to ensure proper collection of information and sales data.• Managed all website content to increase online transactions and reservations. • Created web pages and email campaigns based on HTML coding to increase response rates.• Ensured correct compliance and tax reporting though accurate shipping records.• Provided outstanding customer service during campaigns by being the primary contact for all email and telephone responses.• Continuously improved my knowledge on the different aspects of fine wine and winemaking to better understand the market and our target consumers.

Masters Of Arts, Organizational Development & Psychology - I/O Psychology

Bba, Marketing

Activities and Societies: Graduated Magna Cum Laude