• Evaluate chapters’ financial reports, annual budgets, and invoices to members and provide guidance on any necessary reclassifications.• Respond to financial questions and concerns from chapter and House Board officers and work to identify and act on opportunities for improvement.• Collaborate with various levels of the Fraternity to ensure the success of chapters in all operational aspects. • Follow up with chapter officers on the timely payment of Fraternity dues and fees to House Boards in accordance with the House Board annual contracts.• Prepare financial resources and lead training webinars for chapter and House Board officers.• Assist in the preparation of the annual Fraternity and House Board tax return.

• Build and maintain business relationships with customers through email and phone calls. • Serves as the primary contact for new order requests and the management of existing orders.• Coordinate with various departments across the company to support order shipment and customer satisfaction.• Work in partnership with sales representatives in regards to recent orders, complaints, and sales forecasts.• Developed and initiated the logistical plan of moving an office of 50 employees to another location.

• Established and maintained relationships with clients by communicating frequently through phone calls, emails, and in-person meetings to understand their business objectives.• Supported specific client needs by serving as escalated support point person for clients.• Identified opportunities for client headquarter administrators to become power users of Billhighway by analyzing current workflows and processes and recommend improvements.• Lead internal technical system aspects of new client implementations, system enhancements, new product adoptions, and daily client requests.• Conducted on-site trainings for members, advisors, and executive teams.

• Provided support to administrators and members of Billhighway clients through phone, email, and online chat.• Explained billing statements, interpreted financial data, and assisted administrators in the overall financial management for their group.• Collaborated with other departments to resolve client support issues and special projects.• Conducted in-person and webinar trainings for new Billhighway administrators, as well as the on-boarding process for new Billhighway team members.• Developed communication emails and videos for advisors and administrators.• Monitored client satisfaction of Billhighway’s prepaid card program and developed strategies to improve it.• Served as primary point of contact during new client implementations.

• Managed the daily operational duties of the box office and vault room.• Reconciled cash drawers, prepared sales reports, made deposits, and maintained accurate record of vault monies on a daily basis.• Developed and implemented operational/departmental policies and procedures that were consistent with policies and procedure set forth by 1st Mariner Arena and SMG.• Collaborated with promoters to build seating arrangements using TicketMaster for upcoming events.• Resolved any escalated complaints or issues related to tickets, seating, guest services and box office.• Processed internal ticket requests and promoter consignments.• Assumed ticket seller, will call and telephone operator duties.

• Prepared and processed weekly payroll for 700+ employees using PeopleSoft and maintained all payroll records and reports.• Coordinated and conducted training sessions for new employees.• Handled the administration of the electronic timekeeping system, Kronos TimeManager.• Audited employee files for HR compliance.