AeroLeads people directory · profile
Erinn Richards Email & Phone Number
Head of Customer Success
at
Niico
1 work email found
@atheon.co.uk
3 phones found area 775
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Success
Location
Shrewsbury, England, United Kingdom
Company size
Who is Erinn Richards? Overview
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Quick answer
Erinn Richards is listed as Head of Customer Success at Niico, a company with 20 employees, based in Shrewsbury, England, United Kingdom. AeroLeads shows a work email signal at atheon.co.uk, phone signal with area code 775, and a matched LinkedIn profile for Erinn Richards.
Erinn Richards previously worked as Head of Customer Success at Atheon Analytics and Director of Customer Success for The C.A.R.E. Channel at Healing Healthcare Systems. Erinn Richards holds Ba, Art History, Cultural Anthropology, Museum Studies from University Of Nevada-Reno.
Company email context
Email format at Niico
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{first}.{last}@atheon.co.uk
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AeroLeads found 1 current-domain work email signal for Erinn Richards. Compare company email patterns before reaching out.
Profile bio
About Erinn Richards
Experienced client relationship professional with over 20 years of specialising in customer success, customer journey optimization, and change management. With a positive and empathetic approach, I excel at building and nurturing meaningful client relationships while leading teams and managing strategic initiatives across diverse, cross-functional business systems.A trusted advisor and customer advocate, I am adept at navigating evolving industry trends and regulations, driving measurable improvements in client satisfaction and business performance. I have a proven track record of developing impactful marketing campaigns and optimising resources to maximize business outcomes.I believe that creative collaboration and bold, strategic decisions lead to exciting opportunities, innovative outcomes, and lasting results. As a self-motivated customer success leader, I have guided public and private sector entities across the US and UK in implementing innovative SaaS solutions. My work spans industries including FMCG, healthcare, and education, consistently delivering enhanced operational efficiency and customer satisfaction.Business success lies in providing personal attention, anticipating client needs, and delivering service excellence that consistently exceeds expectations.
Listed skills include Healthcare, Program Management, Healthcare Information Technology, Healthcare Management, and 41 others.
Current workplace
Erinn Richards's current company
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Niico
8 roles
Erinn Richards work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success
CurrentDesigned and directed customer strategy for AI/ML-powered B2B SaaS demand intelligence platform serving 140+ mid-tier and enterprise-level FMCG suppliers across 6 UK grocery retailers. Directed the Customer Success, Training, and Support teams while driving platform adoption and client growth.Strategic Leadership & Growth:✥ Built and led 8-person team.
Nov 2020 - Present
Director Of Customer Success For The C.A.R.E. Channel
Led customer success for B2B healthcare technology provider delivering patient care programs to 1,000+ hospitals/clinics globally.Strategic Growth & Customer Success:✥ Scaled clients from 160 to 1,000+ healthcare facilities, improving retention from 60% to 95% in year one and maintaining 98% retention throughout tenure✥ Acquired 100 new B2B clients.
Dec 2007 - Mar 2020
Senior Branch Manager
Led comprehensive property management operations for a 90-property residential portfolio, driving revenue growth and operational excellence while ensuring regulatory compliance and customer satisfaction.Portfolio Management & Growth:✥ Executed full property lifecycle including market analysis, valuations, viewings, and negotiations✥ Managed tenant/landlord.
Mar 2017 - Feb 2020
Program Officer Extended Studies/Admissions & Records - * Also Full Time Student
I held 2 roles during this period while completing my University degree. 1st role: Program manager for Independent and Extended Studies student exams attending online or interactive video courses, managing the scheduling and administration of over 100 exams daily across 40+ courses per semester, including Summer/Winter break sessions. 2nd role: Admissions.
Jan 2002 - Dec 2003
Business Owner
Latte Cafe & Deli
Restaurant Owner✥ Lead Chef and business operator, for cafe and deli providing daily service and outside catering.Skills: Chef, catering, event coordination, business systems, goods purchasing, business tax management, customer service, marketing, and equipment purchasing.
Jan 2000 - Jan 2002
Program Manager For Interactive Video Systems
Program manager for interactive classroom network and academic course scheduling. Project coordinator for equipment installation and program management of ongoing academic course scheduling and administrative use.✥ Key contributor building state-wide, 250-site interactive video classroom/meeting room network for the Nevada System of Higher Education.
Jan 1990 - Jan 2000
Purchasing Agent
Purchasing Agent for University department materials acquisition above $5K.✥ Administrative purchasing review for all University departments, purchase order processing, bid/RFP/RFI standards review and maintenance. Major equipment inventory review and compliance administration. Skills: University formation systems, purchase order processing, university.
Jan 1989 - Jan 1990
1 education record
Erinn Richards education
FAQ
Frequently asked questions about Erinn Richards
Quick answers generated from the profile data available on this page.
What company does Erinn Richards work for?
Erinn Richards works for Niico.
What is Erinn Richards's role at Niico?
Erinn Richards is listed as Head of Customer Success at Niico.
What is Erinn Richards's email address?
AeroLeads has found 1 work email signal at @atheon.co.uk for Erinn Richards at Niico.
What is Erinn Richards's phone number?
AeroLeads has found 3 phone signal(s) with area code 775 for Erinn Richards at Niico.
Where is Erinn Richards based?
Erinn Richards is based in Shrewsbury, England, United Kingdom while working with Niico.
What companies has Erinn Richards worked for?
Erinn Richards has worked for Niico, Atheon Analytics, Healing Healthcare Systems, Key Letts Limited, and University Of Nevada Reno.
How can I contact Erinn Richards?
You can use AeroLeads to view verified contact signals for Erinn Richards at Niico, including work email, phone, and LinkedIn data when available.
What schools did Erinn Richards attend?
Erinn Richards holds Ba, Art History, Cultural Anthropology, Museum Studies from University Of Nevada-Reno.
What skills is Erinn Richards known for?
Erinn Richards is listed with skills including Healthcare, Program Management, Healthcare Information Technology, Healthcare Management, Pain Management, Management Consulting, Organizational Effectiveness, and Integration.
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