Erin O'Connor Email & Phone Number

Iowa City-Cedar Rapids Area

• Management of Global/Enterprise account portfolio totaling $17 million in ARR• Contributed to a Gross Retention Rate (GRR) of 94% (95% is considered best-in-class) in FY22 which increased from 90.5% during FY21.• Proactively engaging with our highest dollar, Fortune 500 level customers, with complex accounts to ensure they are getting value out of Sovos products & services and help lead them to successful outcomes• Serving as an internal advocate for Sovos customers, providing access to the right Sovos resources and assisting with resolution to issues

Chicago, Illinois, United States

Assisted with updating CRM database, billing client overages, lead generation to sales counterparts, general process improvement & ultimately training employees to take over various parts of my prior job.

Chicago, Illinois, United States

• Primary Point of Contact post implementation of UPExchange/UPEnterprise software & UPOutsourcing services• Management of existing client portfolio to grow business through cross-selling and providing expertise/solutions with the entire suite of Sovos ETM's Unclaimed Property products & services • Monitoring client account details for payment irregularities and collection risk • Contributed to a 152% growth in total product revenue from FY 2014 to FY 2015 • Contributed to a 160% growth in total product revenue from FY 2015 to FY 2016 • Maintained 100+% renewal rate during each year of employment (an increase from a roughly 80% renewal rate during the previous years)

Cedar Rapids, Iowa Area

• Consulted with small business owners on how to increase their web presence• Assisted clients in troubleshooting their DNS, hosting, email & search engine optimization issues

Fairfax, Iowa

• Inside, B2B, consultative sales professional• Management of Nationwide Territory for new business development• Attendance of Trade Shows for networking and relationship management

Cedar Rapids, Iowa Area

• Outside, B2B sales professional• Managed Eastern Iowa territory for new business development

Cedar Rapids, Iowa Area

• Assisting Head Coach with day-to-day operations• On court coaching • Recruiting future student-athletes • Scouting & overall tactic/strategy• Game day preparations• Team motivation

Kuusamo, Finland

• Served as one of two foreign volleyball professionals for both the 2008/2009 and 2009/2010 seasons• Named MVP for 2008/2009 season

Springfield, Missouri Area

• Full Athletic Scholarship Recipient for Volleyball (2003-2006)• Qualified for the NCAA Division I Tournament 3 of 4 Seasons• State Farm Missouri Valley Scholar Athlete of the Week 2006• Unanimous 1st Team All Missouri Valley Conference Pick 2006 • Team Captain, 2006 Season• Consistently listed on the Dean's List & Honor Roll for Academic Achievement