Erin Howard Email and Phone Number

-Lead a world-class UX and interaction design team to support Snagajob's marketplace mission.-Created a culture of a user-centered design, standards, and processes to deliver exceptional design across all products and platforms to ensure a consistent and compelling user experience -Foster a deep, actionable, and empathetic understanding of our users and their key needs and experiences across the organization and connect user needs to business goals of product delivery. -Establish and continuously improve a program of usability testing, prototyping, and research efforts to ensure that all projects are driven by user needs and business outcomes.-Create design and prototypes in support of enterprise HRIS platform business and user goals.-Deliver exceptional design solutions across worker and employer portions of our marketplace.

• Led UX/UI design team focused on MicroStrategy’s Enterprise Data Management Platform: Workstation• Evaluated features on UX readiness and UI design criteria to determine users’ ability to do what they need to do without friction from the application.• Conducted user research on MicroStrategy products through Usertesting.com and ethnographic customer visits. Identified trends in user behavior and determine the impact value of feature releases. • Designed intuitive interfaces that met customers needs for data manipulation, visualization, and datamodeling, wrangling, and management.• Supported customer upgrades with training, tutorials, and hands-on education at critical customer contacts.• Built training and education for 700+ person engineering team to better understand design thinking, UX/UI design, Accessibility, and Usability when building the MicroStrategy product.• Created a product vision keynote speech (75 minutes) for CTO to deliver at MicroStrategy’s annual user conference

SHL was divested from Gartner, I was fortunate enough to move to SHL with my UX team -Led multi-national UX/UI team focused on SaaS products aimed at Talent Managment and HR practitioners. -Set the strategic direction for UX process, documentation, agile integration, and methodology for UX research across web-based talent management applications.-Led user-centered design research and creation from hypothesis through testing and direct creation of the product style guide for large-scale enterprise applications.-Created Design Thinking and UX workshops based on customer challenges.-Coached and mentored UX Designers, Visual Designers, UX Strategists, and Information Architects to ensure users needs and goals are understood and used as fuel for design. -Led branding efforts for product design, voice, and marketing.-Led team that creative deliverables to support product brand messaging, client-focused communications, sales and service needs and in-product user support.

-Led UX/UI team focused on SHL’s SaaS products aimed at Talent Managment and HR practitioners. -Set the strategic direction for UX process, documentation, agile integration, and methodology for UX research across web-based talent management applications.-Led user-centered design research and creation from hypothesis through testing and direct creation of the product style guide for large-scale enterprise applications.-Created Design Thinking and UX workshops based on customer challenges.-Coach and mentor UX Designers, Visual Designers, UX Strategists, and Information Architects to ensure users needs and goals are understood and used as fuel for design. -Led branding efforts for product design, voice, and marketing.-Led team that creative deliverables to support product brand messaging, client-focused communcations, sales and service needs and in-product user support.

-Led Creative Studio: managing $1.5M budget annually, coaching 25+ employees globally, leading rebranding efforts, and messaging consolidations.-Directed end-to-end design process, balancing customer insights and business goals for the applications leading to increased user adoption and revenue.-Built the vision and strategy of UX team, responsible for hiring, mentoring and managing 7 UX/UI professionals alongside full in-house design team.-Partnered with product, development, and data science teams to ensure product vision and development aligns with global experience strategy.-Responsible for the evolution of visual design and style guide for all products.-Evangelized user experience design strategy and goals company-wide to raise awareness of the importance of user-first design.

-Manage CEB's in-house agency of 25+ individuals with skills across UX/UI, interactive, video, motion, web, graphic, and environmental design.-Promote CEB's brand through creative direction across all marketing channels-Manage international workflow of design and marketing materials across multiple geographies of creation (US- and India-based team members)-Lead team to completion of 1000+ projects of varying lengths and timelines while managing communication, creative budget, and project assignment across multiple internal working teams-Represent the internal agency at Marketing team meetings and with internal stakeholders-Contribute design skill and direction to major advertising campaigns-Recruit, hire, train, and coach design staff of all levels and skills-Foster a pipeline of freelancers and contractors to augment staff needs and seek fresh talent for high-profile work

-Managed a team of graphic designers and video producers -Provided creative direction for print and multimedia products to support the firms overall marketing objectives-Managed CEB's rebranding efforts across the entire creative services team (60+ members) and across more than 1000 deliverables/channels

-Concept and design for all CEB marketing materials-Supported brand development with creation of standards across all marketing mediums-Developed concepts and creative direction without supervision for corporate brochures, annual reports, and other printed marketing materials-Managed large scale signage, event materials, and conference branding for first ever industry-based conference

-Provided leadership training and development to college age women-Traveled full time and promoted Sorority membership