Erin Phillips-Goodwin, Csp, Csc Email & Phone Number

Maryland

Identified need and created employee engagement resources and events. Worked closely with leadership and employees to improve work relationships, build morale, and increase productivity and retention. Provided support for company initiatives.Distributed New Hire Surveys for hires at 30, 60, 90 Day and 6 Month touchpoints (Achievers program), analyzed and communicated survey result findings, facilitated organizational changes in response to employee feedback.Developed, implemented, and evaluated efforts to drive maximum engagement, retention, and performance from teams.Supported company-wide recruiting functions; prepared recruiting materials, assisted with job fairs, analyzed results.Partnered to create Peak Season Game Plan for Recruiting and Retention for forecasting and planning through staffing.Gathered, recognized, and shared best practices for recruiting, retention, and engagement.Acted as an employee champion and change agent; actively managed employee relations and lead employee engagement.Proactively identified opportunities to enhance the employee experience and implemented innovative solutions and policies.Created and deployed an engagement action plan focused on relationship building, recognition, and personal development.

Designed, developed, facilitated, and evaluated training programs for employee development for national network of 400+ branches in 38 states with 3,000+ internal employees. Provided operational support to branches, on-sites, and national accounts.Designed curriculums, developed content material, and facilitated training for customized training initiatives to align with company goals and objectives and to support business needs. Topics included Operations, Policies and Procedures, Sales, Company Initiatives, Reporting, Software / Applications / Operating Systems, Net Promoter Score® program. Operational sales training program averaged $90k revenue ROI during each 6-week program with average $1.25m residual.Developed training presentations, manuals, multimedia visual aids, and other instructional materials and resources.Facilitated learning through a variety of delivery methods including classroom instruction, virtual training, online courses, self-directed, on-the-job training, social media groups, and workshops; maintained records of participation and results.Conducted needs analysis through post learning surveys, evaluated and analyzed data to determine trends, areas for improvement and educational opportunities, and recommended and/or implemented appropriate strategies.Assisted with implementations at new on-site locations for large scale customers across the country. Created tools for use by all locations, including recruiting, customer education, sales, and reporting. Worked to identify areas of improvementsAdministered ClearlyRated Net Promoter Score® survey program, for both talent and clients, for all brand, with many brands earning Best of Staffing.Oversaw company-wide talent referral contests (ROI averaged 3,000 referrals in 7 weeks), and other internal campaigns aimed at client and talent retention.Top Corporate Support Team Member November 2018, Top Service Team Member Third Quarter 2015.

Provided human resources and operational support to branches and on-sites to help them succeed while maintaining compliance with laws and regulations. Designed, developed, facilitated, and evaluated training programs for employee development.Supported recruiting functions; prepared recruitment materials (job descriptions, postings, fliers, social media posts), assisted with job fairs; recruited for internal openings: posted positions, sourced / screened resumes, interviewed candidates.Assisted field leadership with new hire orientation, onboarding, performance management, forecasting.Acted as a subject matter expert in company policies, programs and operational processes and their impact on the business.Conducted Branch Compliance Audits for hiring paperwork (I-9’s, drug & background screens) and operational procedures.Designed curriculums, developed content material, and facilitated training for customized training initiatives to align with company goals and objectives and to support business needs. Topics included Operations, Policies and Procedures, Sales, Company Initiatives, Reporting, Software / Applications / Operating Systems. Operational sales training program averaged $90k revenue ROI during each 6-week program with average $1.25m residual.2012 Winners Circle incentive trip for Outstanding Support (first year eligible).

Sole Human Resources representative for a staffing company with 150 internal employees in 20 locations. Oversaw and managed day-to-day Human Resources responsibilities including staffing, onboarding, employee relations, compensation, payroll, benefits, compliance, and reporting. Ensured compliance with all laws as they relate to selection/hiring, disciplinary action, leave management, and employee relations. Reported directly to the President/CEO. Supervised Executive Assistants.Provided day to day performance management guidance to field management (coaching, counseling, employee issue resolution, career development, forecasting, succession planning, disciplinary actions).Developed, implemented, and evaluated company personnel policies and procedures, updated employee handbook.Administered and reviewed compensation plans, performance appraisals, merit review process and succession planning.Processed payroll, commissions, bonuses, and managed employee/payroll system (Paychex), generated reports.Administered and audited employee leave and benefit programs (time off, insurance, COBRA, 401k, etc.) including annual open enrollment, eligibility, contributory payroll deductions, terminations to ensure compliance.Ensured compliance with federal, state, and local employment laws including HIPAA, FMLA, ADA, EEO, FSLA, OSHA, I-9, and COBRA regulations; ensured all human resources documents adhered to legal requirements.Managed HRIS records and employee files; processed transactions.Maintained employee confidence and protected operational integrity by keeping human resources information confidential.

Provided human resources and administrative support to as many as 45 branches with over $75 million annual revenue in Capital Region (DC, VA, MD, WV, PA). Acted as Office Manager. Supervised Regional Coordinator.Provided Human Resources advice, support, consultation, and guidance, including application of HR policies and processes.Conducted new hire and benefits onboarding and orientations and ensured all paperwork was completed accurately.Managed HRIS records and employee files; processed transactions.Supported talent management processes (onboarding, reviews, succession planning, organizational design, engagement).Prepared all bids and proposals over $100,000 for region; team lead for national bids headquartered in region.Planned employee engagement and team building activities to include annual staff holiday party and family picnic.

Provided human resources and administrative support to as many as 45 branches with over $75 million annual revenue in Capital Region (DC, VA, MD, WV, PA). Acted as Office Manager.Provided Human Resources advice, support, consultation, and guidance, including application of HR policies and processes.Conducted new hire and benefits onboarding and orientations and ensured all paperwork was completed accurately.Managed HRIS records and employee files; processed transactions.Supported talent management processes (onboarding, reviews, succession planning, organizational design, engagement).Prepared all bids and proposals over $100,000 for region; team lead for national bids headquartered in region.Planned employee engagement and team building activities to include annual staff holiday party and family picnic.

Effectively recruited, interviewed, matched, placed, retained, counseled, and terminated associates.Hired new employees, built a talent pool of qualified candidates, matched associates’ KSA’s to client companies.Responsible for client account development, maintenance, troubleshooting and marketing.Processed payroll, reviewed payroll reports and invoices for accuracy; created payroll procedure manual.Employee of the Year 1995.