Erin Pinger Email & Phone Number

Cincinnati, Ohio, Us

Cincinnati, Ohio, Us

• Continually improving the internal and external customer experience by designing an integrated operating system that reduces waste, improves data integrity, and meets the needs of downstream reporting partners.• Collaborate with business and technical partners during design sessions to create and refine user stories. • Contribute to the development, testing, and support of nCino implementation using Agile methodology and Six Sigma principles.• Adept at asking questions that foster a collaborative, problem solving team environment.• Develop and leverage strong working relationships with line of business subject matter experts.• Effectively communicate complex information in simple terms to internal customers and executives• Assist business partners in the development of training materials • Provide system demonstrations to executives, senior management and end users in the organization• Led the creation of an intake form via SharePoint to ensuring questions regarding the Payroll Protection Program were routed to the appropriate audience and answered in a timely manner. • Tasked with completing required documentation and User Acceptance Testing to help usher a new loan origination platform to production (nCino).

Cincinnati, Ohio, Us

• Understand new product policies and procedures to deliver appropriate technology solutions• Collaborate with business and technical partners to finalize requirements, test, and support implementation of a new small business application using Waterfall methodology• Develop and leverage strong working relationships with stakeholders to sustain positive project momentum• Willing to challenge the status quo when clear benefits to the bank and/or customers are recognized• Effectively communicate complex information in simple terms to both end users and executives• Provide coaching and assistance to new Business Analyst team members and project team members• Assist business partners in the development of training materials and provide demonstrations to end users• Demonstrate new application technology to executives and senior management in the organization• Prioritize user stories with business and development partners to deliver value to our customers• Identify and effectively escalate roadblocks to maximize value delivered by the technology team• Embrace continuing changes in the workplace (moving from Waterfall to Agile Methodology and shifting from project support to product support)

Cincinnati, Ohio, Us

• Manage a commercial loan portfolio with over 250 loans from five different markets• Collect and analyze borrower and guarantor financial information• Underwrite loans for renewals and reviews and present loan recommendations to management• Continually monitor portfolio for delinquent real estate tax and/or loan payments • Provide timely responses to borrower requests-Promoted in September 2011 from Credit Analyst I to Credit Analyst II.-Nominated and awarded the title of Officer at Fifth Third Bank effective August 17, 2012.-Promoted in January 2013 to Associate Portfolio Manager.

Us

• Analyzed a range of real estate post-closing transactions, (assumptions, easements, leases, partial releases, additional collateral, changes in property management, secondary financing, escrow releases and construction draws)and recommended course of action• Negotiated and drafted modifications of loan documents, escrow and subordination agreements • Recommended procedures to improve data integrity• Communicated with department staff to effectively manage portfolio risk• Audited correspondent reports to ensure quality loan servicing• Normalized operating statements to update individual property values and identify risk• Calculated prepayment premiums and maintained accurate prepayment information• Managed team and personal work flow to complete assignments within an established timeframe• Participated in Investment Council; a selected cross-section of Investments associates that served as a management advisory group

Us

• Negotiated loan structure, pricing, and applications• Underwrote commercial mortgage loans for both general account and CMBS platforms• Developed and manage relationships with correspondents and attorneys• Maintained accurate electronic loan information • Prepared loan recommendations for the Mortgage Approval Committee• Communicated with internal and external clients to manage expectations• Completed property site inspections• Reviewed and analyze legal and financial documents • Reviewed MAI appraisals, property condition reports and environmental reports

Columbus, Ohio, Us