Head Of Operations
Dallas-Fort Worth Metroplex
- Established service demonstration process for prospective clients, directly resulting in $500,000+ in new revenue over 9 months. - Automated new client onboarding within HubSpot, Stripe, and Zapier, eliminating 120+ weekly labor hours.- Facilitated company rebranding campaign, including website relaunch, social media strategy, and robust sales collateral. - Created and leveraged operational, sales, and customer service metric reports for data-driven decision making. - Built standardized hiring processes and personally onboarded 12 employees and contractors across all departments. - Constructed and optimized sales pipeline management system, increasing rep efficiency and preventing missed opportunities. - Oversaw day-to-day activities of 20 individuals across multiple departments, achieving performance milestones Q/Q.