Erin Bartlett Email & Phone Number

Webster, Ny, Us

Rochester, Ny, Us

Utilizes DexCare chat functionality to interact with patients, triage symptoms and prepare patient to meet with a provider.Check patients in using Epic, registering new patients in the system, renewing information on file and running insurance verifications in real-time.Serves as technical support for issues that patients may experience using the virtual Dexcare platform. Troubleshooting live with patient via chat functionality or telephone to resolve connectivity issues with cell phone and/or computer systems.Processes referrals for providers, following up with patients to assure that appointments are arranged in a timely manner when requested. Assist with scheduling when necessary.Serves as the liaison between the patient and provider; helping to remove any barriers in care.

Greenville, North Carolina, Us

Established, developed, and maintained ongoing relationships with hiring managers in order to understand the business unit and recruitment needs.Identified and recruited qualified healthcare professionals for short-term assignments.Executed recruitment plan by recruiting well-qualified candidates from a variety of sources, managed selection process to include interviewing, assessing candidates, screening, and filling the staffing needs within the defined service and performance criteria.Consulted on a variety of HR Issues, advised hiring managers, vendors and candidates regarding Orientation, Benefits, Compensation and Payroll.Facilitated open communication channels between team members and upper management regarding personnel concerns or suggestions for process improvements.Optimized schedules, forecasts and other tools to present to management.Collaborated with cross-functional teams to resolve workforce issues and enhance overall productivity.Pre-screened resumes prior to sending to unit hiring managers for consideration.

Greenville, Nc, Us

Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.Supported planning and coordination of the Workforce Management/Labor Resource programs and associated activities.Prepared clearly written and formatted documents and reports.Drafted agendas, recorded minutes and generated documents to facilitate meetings.Enhanced program efficiency by streamlining processes and implementing time-saving strategies.

Greenville, Nc, Us

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.Scheduled office meetings and client appointments for staff teams.Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Los Altos, California, Us

Served as an integral part of the virtual reception team through consistent reliability and punctuality during scheduled shifts.Utilized automated systems to handle customer requests and initiate and complete service orders.Enhanced internal communication by promptly forwarding urgent messages or requests to the appropriate personnel within the organization.Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.Streamlined workflow processes through constant attention to detail when entering caller details into CRM systems or other record-keeping tools used within the organization.

Stony Brook, Ny, Us

Provided excellent customer service by addressing any concerns or questions promptly while maintaining a professional demeanor at all times.Collaborated with healthcare professionals to devise customized care plans for patients requiring durable medical equipment.Organized efficient delivery schedules for prompt delivery of essential medical equipment to patients in need.Enhanced customer relations with thorough follow-up communication, ensuring optimal equipment performance and addressing concerns.Educated patients on proper usage and maintenance of their durable medical equipment, promoting safety and longevity.Maintained detailed records of all equipment transactions, ensuring regulatory compliance and timely submission of documentation.

Stony Brook, Ny, Us

Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.Coordinated patient scheduling, check-in, check-out and payments for billing.Helped patients complete necessary medical forms and documentation.Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.Adhered to strict HIPAA guidelines to protect patient privacy.Managed multi-line phone system and pleasantly greeted patients.Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Lindenhurst, Ny, Us

Organized regular meetings with key contacts within accounts to maintain open dialogue on progress updates or concerns from either party.Coordinated sales presentations tailored to individual client needs, showcasing company offerings effectively.Conducted regular account reviews, identifying areas for improvement and implementing necessary changes for optimal performance.Collaborated effectively with cross-functional teams to address client needs and drive business growth.Increased customer engagement through social media.Boosted engagement rates with the creation of compelling and visually appealing content.

Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.Scheduled appointments to enter appointment date and time into computerized scheduler.Collected patient co-pay and issued receipt to confirm payment.Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.