Erin Seward Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

Nebraska, United States

Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations.Anticipate staffing needs, talent plan and recruit - both long and short term.Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture.Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities to drive proficiencies for all front of store experiences.Engage in consistent and meaningful development conversations. Establish a culture of accountability through clear expectations and performance management.Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring the team understands and feels supported to make things right for the guest.Create schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events, and weekends.Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales.Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.

Omaha, Nebraska

Reinforce customer service principles by coaching staff on their successes and opportunities during weekly associate productivity meetings.Resolve customer issues by partnering with the General Manager, Regional Manager and Customer Service.Contribute in management and store meetings, offering suggestions for associate development, sales opportunities and organizational improvements.

Omaha, Nebraska

Design and develop social media posts, emails and mailer campaigns. Enter all purchase orders through QuickBooks system, ensuring all components for POs are correct. Communicate with vendors regarding purchases and shipments. Develop extensive product knowledge by reviewing vendors and researching in store products.

Oak Brook, Illinois

Developed a strong, customer-focused team of up to 30 people through positive and proactive communication, training, goal setting, and coaching. Cultivated a work environment focused on providing high quality service while ensuring customers receive optimal selection, fit, quality, and value.Prepared and executed a business plan to improve productivity, optimize resources, and deliver results.Identified gear as an area of growth opportunity based on bench marking and market research, which resulted in 40% growth in Q1 of 2017. Earned recognition as one of top five assistant managers for sales in every biweekly sales report.

Oak Brook, Illinois

Provided excellent customer service by adapting to and ensuring fulfillment of customer needs, including phone, email and in person sales.Demonstrated up-to-date and relevant knowledge on clothing and gear trends. Took initiative to delegate daily task roles to improve efficiency.  Achieved personal goals every week/month/year, contributing to overall team goals. Set and exceeded personal goals for professional development.

Oak Brook, Illinois

Oak Park, Il

Reviewed, edited, and executed purchasing plan at ENK New York and Style Max Chicago. Coordinated shipments between 50+ vendors while prioritizing relationship with top three brands.Marketed new apparel and gifts to customers via email, phone and social media.Trained and lead team members and summer employees on POS system, products and customer service.

River Forest, Il

Researched, organized and presented the Dean with results for AACSB Accreditation.Greeted visitors, students and faculty, giving tours nd directions as needed. Organized, prepared and excecuted events up to 100 guests.Answered phone calls and emails.

Oak Brook, Il