Supervised large complex technical projects, managing 25 to 50 projects at a time for enterprise, strategic, and mid-market accounts. Drove initiatives to correct orders during processing, totaling over $500k per quarter in order revenueDefine implementation plans, objectives, and lead stakeholder communicationsWork cross-functionally with sales, CSMs, data centers, networking, Linux and Windows technical teams, and senior leadership to deliver projects on time and on budget.Assist Sales and Solutions Architects with strategic planning sessions with customers to align objectivesTake escalations from Implementation Technicians and work with Developers, Product, and Engineers to provide solutions.Conduct account reviews in conjunction with Customer Success Managers to ensure up-to-date documentation, network diagrams, and account informationWork directly with Customer Success and Customer Experience teams to reduce churn and improve processes internally to curb churn proactivelyUAT for Dev for user portal, CPQ, SalesForce, and billing

Cultivated deep relationships based on trust with SMBs to Enterprise customers carrying up to 900 accounts as a founding CSMDeveloped and implemented a customer success strategy that drove retention, satisfaction, and growthCreated processes to find untapped revenue opportunities resulting in over 10k MMR growth in my BoB every monthExecuted data-driven strategy and streamlined cross-functional collaborative process to increase customer satisfaction and decrease product development/GTM backlogCollaborated with CFO to create accurate reporting of revenue segments/churn helping secure our Series C