• Own strategic partnerships with clients, acting as the primary point of contact • Proactively identify customer performance improvement opportunities leveraging robust data • Foster collaboration between similar clients in-network, sharing success stories and identifying opportunities for customer-to-customer collaboration • Function as a trusted advisor to our customers to drive solution adoption, ensure they are aligned to operational priorities and driving quantifiable value • Develop and deliver product utilization narratives such that customers understand their return on investment, and identify new opportunities for adoption & value realization • Maintain customer engagement levels and support customer NPS scores • Maintain an understanding of PointClickCare's care collaboration products & services, industry knowledge and trends, to drive customer engagement • Coordinate with cross-functional teams to provide purposeful presentations and develop territory specific strategic plans • Support churn reduction, both for organizations and products • Support revenue expansion and improvement of bookings metrics • Utilize the following client management tools on a daily basis: Salesforce, Gainsight, Tableau, Jira, Confluence, Power BI

• Planned and executed the configuration of CarePort solutions for acute-care sponsors and their post-acute provider network for optimum utilization and benefit• Ensured alignment of project requirements with contractual obligations, Statement of Work, compliance concerns, and CarePort features; built and managed project plans• Drove continuous improvement in delivery and support methodologies and support continuous deployment efforts of engineering• Established trusted-advisor relationship with customers and CarePort users, have a strong grasp of the details of customer accounts and drive adoption and utilization of CarePort solutions• Served as a domain consultant and expert advisor to the customer project team

• Responsible for ACO Quality, MACRA/MIPS, and Risk Code Tab functionality within athenaClinicals, eClinicalWorks EHRs• Provided assistance troubleshooting quality data gaps, documentation methods, utilization metrics, and translating each vendors approach on value based reporting• Built ACO Quality fields, templates, flowsheets, dashboards and any other data entry mechanisms aimed to maximize collection of MIPS/ACO data • Assisted practices with the appropriate build of tools for documentation, training for staff and providers, and guidance using EHR quality dashboards and reporting mechanisms.• Provided planning, reporting, evaluating, and facilitating improvement processes to increase effectiveness and efficiency in Steward HealthCare Network practices

• Successfully attained “Certified eClinicalworks Trainer” status• Product expert in both eClinicalworks and Athenahealth EHR• Conducted EHR demonstrations for prospective practices both on-site and via webinar• Responsible for training all practice personnel on EHR functionality, before, during and aftersystem Go-LIVE• Advised and demonstrated best practices for entering data into the EHR in accordance withMeaningful Use and other Quality initiatives• Assisted with system pre-Go-LIVE configurations, including EHR customizations and templates• Participated in the identification of moderately complex application problems and suggestsresolutions; able to identify potential delays/roadblocks and escalates to management• Composed and maintained current, accurate EHR training documentation; distributed trainingmaterials, including paper-based and online training aides to end users

• Demonstrated clinical and ancillary solutions incorporating value statements and benefits to prospective customers. These solutions include: Practice Partner Electronic Medical Record (EMR), Horizon Ambulatory Care EMR, Practice PLUS practice management system, RelayHealth patient portal, and several other smaller solutions.• Participated in and staff product areas for tradeshows and product fairs• Assisted sales team with site visits, sales calls and pre-demonstration discovery sessions• Maintained industry and product knowledge adapting to changes in the market• Responded to Requests for Proposals on functional aspects of assigned solutions working with the RFP team• Preparation of sales support presentation materials

• Promoted to Solutions Consultant in 2003• Recipient of ‘MVP of Sales Support’ award in 2005• Demonstrate Picis’ major software products including systems for surgery, anesthesia, PACU, patient tracking, on-line analytical processing tool, physician credentialing, quality management and bed management• Provide consulting services to designated clients.• Develop and participate in educational presentations for conferences and corporate seminars.• Assist with the design marketing plans and collaterals • Participate in creating and maintain up-to-date sales demonstration databases.• Complete RFP functional requirements• Provide leadership to clients in the implementation or improvement of existing systems and provide global view of integration of various elements• Provide assistance to Picis employees in the areas of marketing products and development of product enhancements. • Act as resource to employees in the areas of expertise.

• Provide training to new and existing clients to insure optimal use of operating room software • Provide consultative services to existing clients to analyze current procedures and offer solutions/recommendations to insure optimal use of software• Provide customer service and troubleshoot application software issues• Work in a team with programmer analysts to resolve any technical issues• Process requests for system enhancements or modifications to evolving software• Develop training materials and presentations• Train new employees