• Oversee daily operations, from project setup to budget management, task prioritization, and quality assurance. • Improve team performance and client satisfaction through strategic enhancements.• Coordinate with contractors and vendors to ensure on-time delivery and workload balance.• Enhance Asana workflows and integrations to streamline project management.• Fostered team collaboration via Slack and Google Meet, ensuring transparent communication and project progress tracking.

• Developed and executed a customer-centric vision, optimizing client interactions throughout their journey.• Implemented effective systems to boost client engagement and satisfaction, resulting in improved retention and growth metrics.• Collaborated across teams to align client strategies with agency goals and ensure seamless execution.

Collaborate with all members of the agency to produce project deliverables in various mediums, that meet the goals and expectations laid out in project proposals. Conceptualize and execute design solutions based on current inbound and content marketing strategies. Drive clients and their customers through the buyer’s journey by tailoring content and design to fit the various stages within the marketing funnel. • Lead the creative efforts related to design and visual aesthetics• Manage client tasks and deadlines, and prioritize when necessary• Promotional materials (ad campaigns, emails, case studies, landing pages, etc.)• Educational materials (guides, infographics, sales documents, etc.)• Enforce Brightlark’s brand aesthetics based on existing style guide• Produce promotional materials for internal sales and marketing initiative• Optimize Brightlark’s internal website based on UX/UI best practices

Support all marketing needs ranging from digital for ecommerce, to print for retail storelocations. Maintain brand style throughout various mediums to increase brand awarenessand customer acquisition.• Build and execute campaign designs, including but not limited to: landing pages, social posts, emails, etc.• Front-end HTML/CSS• Website maintenance

Establish and maintain brand guidelines to promote a high-quality visual identity for the company. Ensure consistency throughout all mediums while looking for improvements and enhancements in current visual styles that are scalable. Create and support both web and print work across various departments, ranging from display ad campaigns and landing pages, to sales presentations and takeaways. All creative efforts are meant to drive brand awareness, improve client education around the Choozle platform and the programmatic advertising industry, and overall increase engagement with the Choozle brand.• Brand development & stewardship• Lead the creative efforts and development of the WordPress website• Website debugging/troubleshooting• Build and execute campaign designs, including but not limited: to HTML5 display ads, landing page, social posts, emails, etc.• Visual support of the blog including but not limited to: featured images, blog page design, post content,HTML/CSS cleanup, etc.• Promotional materials (emails, slide decks, postcards, banners, etc.)• Educational materials (learning academy videos, overview documents, etc.)• Front-end HTML/CSS, minor JavaScript and PHP• Minor video/multimedia direction, production, and editing• Minor photography to capture events, internal celebrations, and to build a library of stock images for various use cases

Manage and supervise other designers with retainer and project-based work, making sure that designs are both on-brand and meet all marketing/strategic goals as wells as requirements that were defined in the creative brief. Clarify and guide other designers through the design process of in-depth projects. Take responsibility for other design work as well as managing projects assigned to self. Meet with Marketing, Strategy, and Project Management each week to collaborate and create new projects based off client requests and ideas.• Website Design• Web Marketing/Promotional Material• Front-end HTML/CSS• Email/E-blast Design/HTML• Minor Video/Multimedia Direction, Production, and Editing• Minor Photography