Erin Patkowski Email & Phone Number

My background includes a diverse range of experience, including Quickbooks, Accounts Receivable, Accounts Payable, Check Printing, reconciliation, tax preparation, employee recruiting and onboarding, customer service, and product management of several initiatives. I have worked within an Agile SDLC for 7+ years, including stakeholder and product manager roles for several order processing and employment verification applications. I am a self-directed, organized multi-tasker, and currently run a call center with over 50 order processors, and 10 leads, while acting as product manager for the order processing program interface initiative. I have a broad base of knowledge in working with sales, accounting, accounts payable, accounts receivable, Paychex payroll, customer service, and IT. I have worked with colleagues at all organizational levels from end user to CEO. As the Operations Manager for the Verification of Employment division, I am familiar with personnel procedures, onboarding, budgeting, departmental management, and organizational processes. I am skilled in the use of Microsoft Office, including Excel, Outlook, Word, and PowerPoint. I am an efficient and solution-driven professional with a strong blend of expertise in Product Management, Client Services, Customer Relations, and team leadership. I am motivated and energetic with excellent organizational, interpersonal, and multi-tasking capabilities. I am highly-skilled in building positive customer relationships and focusing on small details as well as the big picture.

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  Operations Manager

  Veri-Tax

  Jan 2006 - Present - Irvine, Ca

  Coach and Mentor VOE Call Center Employees to assist in their growth and developmentWork Closely with HR to Recruit Talent both in office and remotelyWork Closely with Senior Operations Directors to strategize and facilitate daily operations planningWork with IT to develop product enhancement for main Verification Product LineCollaborate with Client Services in the onboarding and retention of top ClientsHandle Escalated Phone Calls

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  Golden West College