Erin Starnes, Ma, Csm Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Onboard new customers, including training, application configuration support and go-live readinessplanning.Create large scale installation & training schedules, working cross-functionally between Centegixdepartments to ensure all pre-requisites and dependencies are met.Coordinate installations with customer and Field Services team and remain incommunication throughout the duration of the install, making adjustments as necessary.Creating and leading customer training sessions on using and configuring the IoT Platform, both virtually via webinars and onsite where required.Partner with Customer Success Specialist to assist customers with testing plans and ensure testing isscheduled, completed and issues resolved.Create enablement materials to ensure your customers are leveraging the platform’s functionality toits fullest potential.Communicate regularly with sales team and partners to provide updates on onboarding status.Serve as the voice of the customer to prioritize feature requests and platform improvements duringproduct discussions.Work with leadership to establish processes for onboarding and other customer lifecycle phases to ensure a superb customer experience.

Atlanta, Georgia, United States

Working in diverse and inclusive teams to build long-lasting relationships with clients through unique experiences.Effective at cross-departmental collaboration to identify clients needs and assure satisfaction through consistent back & forth communication.Proactively interacting with clients to anticipate any issues or needs that may be presented.Collaborated with the marketing team on the generation and execution of key campaign ideas to target new market segments. Provided metrics on promotions, customer satisfaction, and products, to enhance customer retention. Effective at using industry standard and proprietary tools to identify and measure KPIs to determine ROI.

Atlanta, Georgia, United States

Manage, develop, and implement marketing campaigns and ensure effective utilization of available promotional space.SEO Optimization of websites and all social platforms.Use data to implement and refine the most effective marketing strategy and upcoming campaigns.Create monthly reports that help define best practices for the company.Define and execute paid promotions via Facebook, Instagram, and Google.Create trendy and eye-catching digital content for all social media platforms.

Atlanta, Georgia

Collaborated with the team to establish ways to determine customer wants and proactively incorporate them into the customer experience.Collected and analyzed data to monitor the productivity of facilities staff daily.Offered assistance, as needed, to customers traveling through the airport to bolster a positive customer experience.

Atlanta, Georgia, United States

Prepared articles and press releases for media distribution.Created, curated, and published content on digital properties.Developed strong professional relationships by interacting and communicating effectively with a wide variety of colleagues and external stakeholders

Atlanta, Georgia

Generated promotional collateral to promote upcoming sporting events.Collaborated with team members to plan and organize Fan Day.Prepared advertising mailers for high school recruits and assisted withorganizing the recruiting events.

Master'S Degree, Strategic Communication & Leadership

Concentration in Digital Marketing

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Alpha Kappa Alpha Sorority Inc.