Erin Stavi work email
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Erin Stavi personal email
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I am a Customer Success executive who helps startups build successful Customer Success programs from inception to scale. Having established and led successful programs at firms ranging from Series A to $100M+ unicorns, I work hand-in-hand with C-suite and executive leadership to achieve and exceed the industry standard of 90% renewal rates. Results:Companies I've worked with have raised over $200M in capital, been acquired, and gone from $0-$11M in just over a year.People I've advised have been promoted, grown into team ownership, and built successful CS programs after our time together.
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FounderLakeshore Success StrategiesChicago, Il, Us
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Head Of Customer SuccessFello Sep 2024 - PresentCleveland, Ohio, Us -
FounderLakeshore Success Strategies Aug 2022 - PresentLakeshore Success Strategies builds, scales, and optimizes Customer Success programs. We partner with folks from $0-300M+ and operate across the entire maturity cycle of CS. Every company we've partnered with has increased their retention rates - and we don't stop until we hit 90% (GRR).
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Customer Success SpecialistRevelesco Mar 2024 - PresentRevelesco delivers mission-critical advice, coaching & strategic support to startups & scale-ups between late-stage seed & Series C.Our Whole Revenue Strategy is action-oriented & delivers extraordinary results: increased predictability, tighter focus, ACV uplift, increased win rates, decreased sales cycles, and retention. -
Curriculum Writer & InstructorSales Impact Academy Jul 2022 - PresentSeattle, Us -
Associate Vice President Of Customer SuccessWunderkind (Formerly Bouncex) Jan 2021 - Jan 2023New York, Ny, Us -
Senior Director Of Customer Success, Strategic AccountsWunderkind (Formerly Bouncex) Oct 2020 - Dec 2020New York, Ny, Us
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Senior Director Of Customer Success, Enterprise AccountsWunderkind (Formerly Bouncex) Jan 2020 - Oct 2020New York, Ny, Us
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Director Of Customer Success, Enterprise AccountsWunderkind (Formerly Bouncex) Jul 2019 - Dec 2019New York, Ny, Us
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Director Of Customer SuccessWunderkind (Formerly Bouncex) Oct 2018 - Jun 2019New York, Ny, Us
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Director Of Customer SuccessSignals Analytics Jan 2018 - Sep 2018New York, New York, Us• Responsible for owning and cultivating strong client relationships resulting in continued account growth • Increased renewal rates and average renewal size, leading the team on client retention & expansion.• Manages top 4 clients ongoing, secured the first early renewal the organization had, as well as the first straight renewal during the transition to SAAS structure• Creates best practices to ensure a more standardized client experience, enable client delight, and increase retention• Grew new account from $120k to $1m within 18 months through onboarding, value creation &communication, executive alignment, and upsell/cross-sell identification• Managed the Customer Success team from hiring, onboarding, performance management, and overall account strategy• Result: Secured 30% of all renewal revenue for company and upsold top accounts -
Senior Customer Success ManagerSignals Analytics Jan 2017 - Dec 2017New York, New York, Us
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Customer Success ManagerSignals Analytics Jun 2016 - Jan 2017New York, New York, Us
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Product Marketing ManagerSignals Analytics Mar 2015 - Jun 2016New York, New York, Us- Translated big data intelligence into customer value: highlighting the unique growth avenues that only come from this next-generation form of analytics.- Increased conversion through creating a sales kit of collateral to follow the customer journey.- Converted our value proposition to client facing language and collateral.- Ensured our products reflected customer value & defined the next generation of our software.- Maintained and adapted our client facing portal and website in order to ensure activation and resonance.- Created videos, one pagers, presentations, and trainings to ensure our Sales team was equipped with the knowledge and tools to successfully close sales.
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Associate Client Manager, Professional ServicesNielsen Dec 2010 - Feb 2015New York, Ny, Us- Led project impacting client's use of data across the organization, streamlined process to take 50% less time, and coordinated/received organizational buyoff.- Acted as a strategic partner, answering key business questions for my clients and helping them shape strategy.- Created thought leadership that was seen at the top levels of the client's organization and across the industry.- Helped manage and develop offshore team, increasing overall performance scores of those managed.- Spent first year helping client transition from former strategic partner.
Erin Stavi Skills
Erin Stavi Education Details
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Michigan State UniversityGerman -
Michigan State UniversityMarketing; International Business
Frequently Asked Questions about Erin Stavi
What company does Erin Stavi work for?
Erin Stavi works for Lakeshore Success Strategies
What is Erin Stavi's role at the current company?
Erin Stavi's current role is Founder.
What is Erin Stavi's email address?
Erin Stavi's email address is er****@****oup.com
What is Erin Stavi's direct phone number?
Erin Stavi's direct phone number is +124834*****
What schools did Erin Stavi attend?
Erin Stavi attended Michigan State University, Michigan State University.
What are some of Erin Stavi's interests?
Erin Stavi has interest in Social Services, Green Architecture, Children, Sustainable Living, Fashion, Civil Rights And Social Action, Technology, Literature, Foreign Languages, Poverty Alleviation.
What skills is Erin Stavi known for?
Erin Stavi has skills like Marketing, Data Analysis, Leadership, Management, Market Research, Social Media, Analysis, Strategy, Marketing Research, Customer Insight, Crm, Customer Service.
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