Erin Strand Email & Phone Number

Chicago, Il

Arlington Heights, Illinois, United States

• Successfully opened a new day program during organizational expansion• Responsible for hiring, training, and overseeing QIDP level supervisors and direct support staff who provide care to clients with Intellectual/Developmental Disabilities (IDD)• Ensured compliance with DHS, BALC, IDPH, and agency program regulations and policies• Participated in the modification and implementation of Policies and Procedures• Maintained records and files for the program in accordance with state and federal mandates• Oversaw programming to ensure the provided active treatment, the client individual strategies and the behavior plan were followed accordingly• Continually engaged in meaningful discussions with families, guardians, State Guardians, and Independent Service Coordinators regarding the well-being and programming needs of the individual• Conducted QIDP, supervisory, and DSP training courses• Fulfilled required and elective continued education training throughout the year to enhance management skills and programming knowledge

Arlington Heights, Illinois

• Involved with clients’ programming at residential CILA (Community Integrated Living Arrangement) homes, work sites, day programs and community activities• Completed quarterly safety inspections of client CILA homes and performed safety drills with clients and staff• Conducted annual meetings, wrote and completed Individual Service Plans (ISP) in accordance with the DHS standards• Gathered programming data by the interaction with and observation of consumers to determine appropriate program strategies and implementation routes• Integrated, coordinated, and monitored the active treatment service program for each individual• Responsible for hiring, training, and supervising Direct Support Professional (DSP) staff • Fulfilled required and elective continued education training throughout each year to enhance management skills and to better serve the IDD population

Arlington Heights, Illinois, United States

• Assisted clients with daily living activities and skills; including but not limited to, bathing, laundry, and housekeeping• Aided in following each client’s ISP, behavior plan, and personal goals• Facilitated outings into the community and accompanied them to various activities• Provided companionship, guidance, and a structured environment was well as encouraged social interaction with clients

Algonquin, Illinois

• Acting Manager, ensuring customer’s positive experience.• Responsible for reviewing and completing daily reports ensuring proper pricing and marketing placement is accurate.• Responsible for store appearance within corporate standards and promotions.• Responsible for training, shift assignments and goals of existing and new sales associates.

Algonquin, Illinois

• Provided exceptional customer service while achieving sales goals and quotas.• Assisted customer in locating products and anticipated needs and upsold additional products.• Successfully worked with a small team to achieve corporate initiatives.• Responsible for accurate cash/credit handling using store point of sale computer system.• Responsible for reviewing and completing daily reports ensuring proper pricing and marketing placement is accurate.• Responsible for store appearance within corporate standards and promotions.

Chicago, Illinois

• Processed research participants within the psychology department in the cognitive discipline, weekly throughout the entire semester.• Organized and posted the research schedule online for the student participants.• Responsible for distributing forms of consent and written documentation to all participants.• Administrated the research program on the computer for the participants.• Read and scored the written sections of the research sessions.• Observed the participants throughout the duration of research period.• Answered all questions and or issues the participants had in regard to the research.• Debriefed each participant about the purpose of the research.• Responsible for researching, maintaining and reporting participant results using Excel.

Crystal Lake, Illinois

• Provided excellent customer service to ensure excellent customer experience.• Maintained restaurant standards for guests and followed all regulations while performing duties.• Scheduled dining reservations and arranged parties and special services for guests.• Created stronger prioritizing, organization, and people skills.• Took orders, set, served, and cleared tables.• Handled all money transactions.

Ba In Liberal Arts & Sciences, Psychology

Research Assistant for 3 semesters (August 2007-December 2007; January 2008-May 2008; January 2009-May 2009) • Upheld self to the finest.

High Shool Diploma, General Studies

Activities and Societies: Basketball, Softball, Student Council, Interact, Office Worker