Erin Michael Email & Phone Number

• Business Process Automation Analyst - Collaborate with internal customers to identify process shortfalls and develop requirements to create process efficiencies using system solutions (M365, Power Platform, Nintex)• SharePoint Online Administrator- Site Collections administrator, manage environment settings and size allocations, manage permissions, create and assist in management of operational processes• K2 Process Owner- Assist in K2 server management, manage workflow process changes, trouble shoot user issues and system errors• Quality Management System Administrator- manage site collection and assets pertaining to Corporation-wide policy and procedure management, create and update PDF forms• Enterprise Migration from SharePoint 2007 to SharePoint Online- plan and manage data migration projects, work with customers to identify applicable data, use third party tools to complete actions

• Quality Management System Administrator- manage all changes to Corporation-wide process documentation SharePoint library; manage permissions at the document level; create and edit forms using Adobe LiveCycle Designer ES2; monitor and report relevant metrics• Lean Six Sigma Project Support- collect and analyze raw data; extensively use Excel 2013 to include creating pivot tables and reports to effectively communicate results to leadership• Department SharePoint Site Collection Administrator- created and executed detailed plan for streamlined management of department sites; create custom solutions as requested for everyday operations; update custom workflows using SharePoint Designer 2007• Internal Customer Satisfaction- administer internal customer satisfaction survey using SharePoint 2007; process data and create reports for stakeholders • Internal Auditor- audit programs and functional areas for compliance with company standards; communicate audit status with program managers and functional area leaders

• CMMI / Process Improvement Support- meeting Secretariat to include minute taking and update of SharePoint sites; assisted with updating of progress and process documentation• Internal Quality Auditor- audited PMPs for compliance with company standards; communicated audit status to Program Managers and Leadership, created tools in SharePoint for Program Managers’ use• Process Engineer- created and maintained standard operating processes and procedures • SharePoint / Quality Management Trainer- created materials and conducted training for company personnel, including instruction on establishing, maintaining, and using SharePoint sites and effectively using the company Quality Management System• Proposal Development- wrote quality plans to meet RFP requirements

• Managed the following projects and time lines simultaneously• Office Maintenance Support- created and briefly managed office supply order worksheet, created and currently managing office supply request form for a standardized office supply request process, created and currently manage standard kitchen supply list, create and manage office cookout events, train in-coming administration staff, other duties as necessary • CMMI/Process Improvement Support- attend weekly meetings and all other meetings as required as record keeper, update CFS Process Group (CPG) share point meeting workspace, work closely with CPG leads to assist with updating of progress documentation • Internal Quality Auditor- audit newly created program management plans to ensure they operate in accordance with standards set forth by CMMI, communicate with Program Managers and Directors about audit status, create tools and documents for Program Managers to use in support of their programs

• Managed the following projects and time lines simultaneously• Civic Beautification Awards director - coordinated with judges, cataloged award nominations, photographed sites using Town of Blacksburg property, created nomination and winner power point slide presentations, created judging route, drafted and mailed letter to awardees• Neighborhood Matching Grants coordinator for Summer, Fall 2008 - renewed the forgotten program, compiled and organized all previous grants and updated status, worked with finance department to finalize past grants, transitioned the grants from rolling deadline to spring and fall deadlines, in-processed applications and ensured for completion based on Town requirements, wrote memo to the Planning Commission, presented grant applications to Planning Commission, corresponded with applicants • Revised and updated Planning Commission Annual Report 2007 - researched other Virginia local government planning commission annual reports, revised the format to meet state requirements, transitioned the report from fiscal year to calendar year, worked with multiple Town departments to update pieces of the Planning Commission Annual Report

• Managed the following projects and time lines simultaneously• Contract Inventory Task - developed and implemented systematic management of contract close out in Excel, provided instruction and guidance to five student hires on the process• Arlington National Cemetery contract organization project - organized contracts from multiple sources to prepare for inventory, created inventory spreadsheet for newly acquired contracts in order to ensure complete transition of contracts between agencies, conducted research to determine missing documentation • General clerical work - copied and assembled large packages of reference materials, cleared back log of contracts by organizing and filing, performed quality assurance phone calls to clients and finance office