Erin T. Email & Phone Number

• Provided a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other transactions
• Answered customer inquiries and basic problem resolution
• Developed relationships with customers, remaining well-informed about the customer’s relationship with the bank
• Followed all bank processes and procedures and adhered to applicable laws and regulations while identifying and reporting operational risk

• Developed key growth sales strategies, tactics, and action plans for 75 studio franchise
• Converted overall closing percentage from 12% to 25% in the first 30 days of employment for franchise system
• Increased overall system revenue 20% month-over-month for 11 consecutive months
• Partnered with the marketing organization to lead all efforts to maintain and manage the execution of the entire client campaign life cycle and acted as first responder for any client issues
• Completed a complete overhaul and logic revamp of customer journey

United States

• Converted -12% EBITA to 24% in three months
• Increased membership base by 300 units in 4 months
• Effectively managed studio budgets
• Built partnerships and relationships for studios by grassroots efforts and business alliances
• Provided excellent customer service, helped reduce attrition and increase retention through active interactions
• Hired, trained, supervised, coached, and mentored all studio staff

Virginia Highlands, Atlanta

• Engaged with clients daily to assure customer satisfaction
• Completed inventory and ordering process for four locations biweekly
• Created all staff schedules and training sessions
• Upsold services and pre-booked clients to maintain studio profits
• Effectively managed budget to ensure profitable success